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Receiving a client computer


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#1 KJackson50

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Posted 02 July 2014 - 11:31 PM

Hey guys,

 

Wasn't sure if this was the right place to put this. I was wondering what are some good steps for working with a clients computer from receiving it to completing the fix. Here are the steps I currently do. Just want to put out there that I'm not asking HOW to troubleshoot, just a good process that can be repeated on every machine I work on. Thanks.

 

1.Make a backup and image of the system

2. Make sure to create a restore point

3. Run a system check (usually a stress test) to get a general idea of any other issues going on with the system

4. Diagnose and fix the issue wanting to be fixed

5. Test the system again before giving it back to the client

 

 



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#2 KJackson50

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Posted 04 July 2014 - 11:47 AM

bump



#3 JohnC_21

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Posted 05 July 2014 - 11:07 AM

Looks like you got everything covered especially the system image backup.

 

I'm sure you do this but I would add

 

Memory test  -  memtest+

 

Hard drive diagnostic - Seatools for Dos

 

Might want to check out this fee e-book with troubleshooting flowcharts. May be a little dated but it should help with the diagnosis step.

 

http://www.fonerbooks.com/computer_repair_with_diagnostic_flowcharts.pdf



#4 KJackson50

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Posted 05 July 2014 - 12:23 PM

I really appreciate the link thanks! Looks like the full pdf is only 9.95 which isn't bad. We has techs like to think we know it all, but there are always times where an issues stump us and a map is not a bad idea lol. Have you purchased the full pdf?



#5 JohnC_21

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Posted 05 July 2014 - 12:28 PM

Sorry, no. I have not purchased the full ebook. The reviews on amazon seem to indicate it is a good book.






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