Wasn't sure if this was the right place to put this. I was wondering what are some good steps for working with a clients computer from receiving it to completing the fix. Here are the steps I currently do. Just want to put out there that I'm not asking HOW to troubleshoot, just a good process that can be repeated on every machine I work on. Thanks.
1.Make a backup and image of the system
2. Make sure to create a restore point
3. Run a system check (usually a stress test) to get a general idea of any other issues going on with the system
4. Diagnose and fix the issue wanting to be fixed
5. Test the system again before giving it back to the client