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I can't network because I can't connect to internet


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#1 12Strings

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Posted 02 July 2014 - 05:00 PM

Hi, I'm running windows 7s, 32bit, networked and my last purchased
has me baffled (doesn't take much).
I had a wireless card installed yesterday by a computer tech(?)

can't join homegroup because I get:"no connection, no connections available"
 
clicking iexplore icon presents the message:
api-ms-win-downlevel-advapi32-I1-1-0.dll is missing

upon clicking on the shortcut icons, they turn into text files.

clicking on my xampp folder shortcut icons displays the files
in that folder. Clicking on the html files in one of these folders
presents the file correctly. Opening php files displays the code.
recycle bin, computer & ctl pnl open fine and every thing within.
===========================================================
 Since I can't connect to internet, I copied ipconfig to flash drive
and then to notepad of one of my working machines, which are all wireless
networked
 
 wireless connection issue
US Provider(ISP)?, Time Warner
Broadband connection - Cable
Router - D-Link - dir615
Windows Defender
run and post an ipconfig /all
For Wireless issue only:

Windows IP Configuration

   Host Name . . . . . . . . . . . . : office
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Broadcom NetXtreme Gigabit Ethernet
   Physical Address. . . . . . . . . : 00-17-A4-F3-EC-72
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{33B85752-8088-4923-BC29-F5FC651C2142}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
=======================================================================

Clicking on "System Information" gets the "text" file but "search >"system information"
gets the following:

xwizard_RASMANCS.LOG [ Table Of Contents ]
-------------------------------------------------------------------------------
C:\windows\tracing\xwizard_RASMANCS.LOG
-------------------------------------------------------------------------------

[2660] 04-09 20:37:16:674: RasInitialize called by 2680
[2660] 04-09 20:37:16:674: RasInitialize called by 2680
[2660] 04-09 20:37:16:674: GetUserSid: returning 0
[2660] 04-09 20:37:16:690: GetUserSid: returning 0
[2660] 04-09 20:37:16:706: GetUserSid: returning 0
[1328] 04-09 20:37:16:721: GetUserSid: returning 0
[3892] 05-14 15:53:37:248: RasInitialize called by 2120
[3892] 05-14 15:53:37:263: RasInitialize called by 2120
[3892] 05-14 15:53:37:279: GetUserSid: returning 0
[3896] 05-14 15:53:37:310: GetUserSid: returning 0

Modem Logs [ Table Of Contents ]
 Unable to show modem tracing logs or no log files were present.                                                                    

Connection Manager Logs [ Table Of Contents ]
 Unable to show Connection Manager logs or no log files were present.                                                             

IP Security Log [ Table Of Contents ]
 Unable to show IPsec tracing logs or no log files were present.                                                                     

Remote Access Event Logs [ Table Of Contents ]
Event Type:     Information
Event Source:   Microsoft-Windows-UserPnp
Event Category: None
Event ID:       20010
Date:           5/14/2014
Time:           3:36:09 PM
User:           NT AUTHORITY\SYSTEM
Computer:       office
Description:
The user connected to port true has been disconnected due to a system error.                                                                    

Event Type:     Information
Event Source:   Microsoft-Windows-UserPnp
Event Category: None
Event ID:       20010
Date:           5/14/2014
Time:           1:47:52 AM
User:           NT AUTHORITY\SYSTEM
Computer:       office
Description:
The user connected to port false has been disconnected due to a system error.                                                                     

Event Type:     Information
Event Source:   Microsoft-Windows-UserPnp
Event Category: None
Event ID:       20001
Date:           5/13/2014
Time:           7:35:57 PM
User:           NT AUTHORITY\SYSTEM
Computer:       office
Description:
Cannot load the NetBIOS gateway DLL component because of the following error:
FileRepository\volsnap.inf_x86_neutral_42f862e05fcb0306\volsnap.inf                                                

Event Type:     Information
Event Source:   Microsoft-Windows-UserPnp
Event Category: None
Event ID:       20010
Date:           5/13/2014
Time:           7:35:49 PM
User:           NT AUTHORITY\SYSTEM
Computer:       office
Description:
The user connected to port true has been disconnected due to a system error.                                                                    

Event Type:     Information
Event Source:   Microsoft-Windows-UserPnp
Event Category: None
Event ID:       20010
Date:           5/13/2014
Time:           7:34:31 PM
User:           NT AUTHORITY\SYSTEM
Computer:       office
Description:
The user connected to port false has been disconnected due to a system error.                                                                    

Event Type:     Information
Event Source:   Microsoft-Windows-UserPnp
Event Category: None
Event ID:       20001
Date:           5/13/2014
Time:           7:34:22 PM
User:           NT AUTHORITY\SYSTEM
Computer:       office
Description:
Cannot load the NetBIOS gateway DLL component because of the following error:
FileRepository\volsnap.inf_x86_neutral_42f862e05fcb0306\volsnap.inf                                                                     

Event Type:     Information
Event Source:   Microsoft-Windows-UserPnp
Event Category: None
Event ID:       20010
Date:           5/13/2014
Time:           5:53:48 PM
User:           NT AUTHORITY\SYSTEM
Computer:       office
Description:
The user connected to port true has been disconnected due to a system error.                                                                    

Event Type:     Information
Event Source:   Microsoft-Windows-UserPnp
Event Category: None
Event ID:       20010
Date:           5/13/2014
Time:           12:36:53 AM
User:           NT AUTHORITY\SYSTEM
Computer:       office
Description:
The user connected to port false has been disconnected due to a system error.                                                                    

Event Type:     Information
Event Source:   Microsoft-Windows-UserPnp
Event Category: None
Event ID:       20010
Date:           5/12/2014
Time:           6:36:28 PM
User:           NT AUTHORITY\SYSTEM
Computer:       office
Description:
The user connected to port true has been disconnected due to a system error.                                                                    

Event Type:     Information
Event Source:   Microsoft-Windows-UserPnp
Event Category: None
Event ID:       20010
Date:           5/5/2014
Time:           2:13:51 AM
User:           NT AUTHORITY\SYSTEM
Computer:       office
Description:
The user connected to port false has been disconnected due to a system error.                                                                     

Security Event Logs [ Table Of Contents ]
 Unable to show security event logs or no log entries were present.                                                                     

Information Files [ Table Of Contents ]


Edited by Chris Cosgrove, 02 July 2014 - 05:15 PM.
Moved to 'Networking'.


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#2 alonadel

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Posted 02 July 2014 - 05:18 PM

Sounds like you have multiple issues going on at once, Installation of a wireless card should not cause your file associations to be messed up.

 

Still you will need to get that corrected along with your wireless card issue being resolved. I assume that the issue was not there till he worked on the pc?

 

if so id have him either A pay me my money back and take to a tech who knows what he is doing (i know what im doing so id take to myself heh) or B id make him fix it for free. 

 

be sure to backup anything important on there before ever taking your pc to a tech, you never know what your going to get. 

 

For your problems to be fixed its gona take a few steps, are you up to the play by play or are you more comfortable taking it back to a tech? If you want play by play here are some things to check:

 

This is assuming you can download the fixit and copy it to the system, AND that the extension is also clean for this type of file. 

 

go to:

 

http://support.microsoft.com/mats/system_maintenance_for_windows/en-us

 

download the fixit and take it to the system, run the fixit and see if the problem is gone with file associations. 

 

As to the no networks available, your gona have to see if the driver for the wireless card is even installed, that list you show does not include any wireless cards at all. 

 

Go to the pearl in the bottom left of your screen on the system thats affected, click it and then right click on computer and choose manage, go to device manager, hit the plus next to nextwork adapters (assuming its a plus and not a minus.)

 

See if your new card is listed, its probably not listed or has an exclamation on it. Your tech guy should have checked this and verified functionality, the card also may have come loose in the case if he did not seat it right etc. 



#3 czarboom

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Posted 03 July 2014 - 02:25 AM

Also, all your internet connections are disabled.  Check your adapter settings and make sure they are enabled. 

Also check to see if your wired connection works (if you have that option).

 

good luck


CZARBOOM 
 
"Never Stop Asking Questions, Question Your Environment, Question Your Government, above all Question Yourself.  We all lose when you Stop asking Why?

#4 12Strings

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Posted 03 July 2014 - 10:36 AM

Also, all your internet connections are disabled.  Check your adapter settings and make sure they are enabled. 

Also check to see if your wired connection works (if you have that option).

 

 

Sounds like you have multiple issues going on at once, Installation of a wireless
card should not cause your file associations to be messed up.
Still you will need to get that corrected along with your wireless card issue
being resolved. I assume that the issue was not there till he worked on the pc?
------------------------------------------------------------------------
The reason for calling was because of that issue. When he checked, he discovered
the lack of the card.
 ========================================================================

This is assuming you can download the fixit and copy it to the system, AND that the
extension is also clean for this type of file.
 
go to:http://support.microsoft.com/mats/system_maintenance_for_windows/en-us

download the fixit and take it to the system, run the fixit and see if the problem is
gone with file associations.

I copied the fixit to a flash on working machine and loaded from there 
to the problem comp.
-----------------------------------------------------------------------------------
 I tried  to run it from desktop - got error 80072EE7
==================================================================================

As to the no networks available, your gona have to see if the driver for the wireless
card is even installed, that list you show does not include any wireless cards at all.
Go to the pearl in the bottom left of your screen on the system thats affected, click
it and then right click on computer and choose manage, go to device manager, hit
the plus next to nextwork adapters (assuming its a plus and not a minus.)

I managed to get to device - manager>network adaptors>other devices>remote download
wireless adaptor. Got message "device driver software was not successfully installed".
Of course I'm back to "no network connection". There is no "+" oe "-".
-------------------------------------------------------------------------------------
See if your new card is listed, its probably not listed or has an exclamation on it.
 Your tech guy should have checked this and verified functionality, the card also may
have come loose in the case if he did not seat it right etc.
=================================================================================

Also, all your internet connections are disabled.  Check your adapter settings and make
sure they are enabled.
I have a wireless network in place and running right now.
-------------------------------------------------------------------------------
Also check to see if your wired connection works (if you have that option).- NOT
===========================================================================

 


Edited by 12Strings, 03 July 2014 - 11:50 AM.


#5 sflatechguy

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Posted 03 July 2014 - 12:02 PM

Here's another issue: "api-ms-win-downlevel-advapi32-I1-1-0.dll" is missing. Open up a command prompt by typing cmd in the search bar, right click on the command window icon and select Run as administrator. Then type in sfc /scannow. More on that here: http://support.microsoft.com/kb/929833

 

The 80072EE7 error code when you tried to install system maintenance for Windows indicates a problem with your Windows Updates configuration. http://windows.microsoft.com/en-us/windows/windows-update-error-80072ee7#1TC=windows-7



#6 12Strings

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Posted 03 July 2014 - 12:15 PM

Windows Resources did not find any integrity violations



#7 sflatechguy

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Posted 03 July 2014 - 12:31 PM

Hmm. That's odd, since you're getting a message that the .dll is missing. If it is missing, sfc should have replaced/repaired it.

Type Troubleshooting in the search bar, click on the icon, click View all in the upper left corner, click Internet Explorer Performance, and follow the instructions.

 

If that doesn't fix the problem, you may have to do a repair install to fix that dll issue. http://www.sevenforums.com/tutorials/3413-repair-install.html

You will need the installation disk you used to install Windows to do this.

Edit: If Windows came preinstalled, you can download the ISO from the above link.


Edited by sflatechguy, 03 July 2014 - 12:38 PM.


#8 12Strings

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Posted 03 July 2014 - 01:47 PM

It goes from bad to worse, I've bought my last two machines (refurbished) from the same Co and both are flawed. 

The last, the one Im fretting over didn't include a disk and when I enquired, I was told that MS didn't require that

they supply one anymore. I think it's time for some hell raising.



#9 12Strings

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Posted 03 July 2014 - 01:50 PM

troubleshooting couldn't dentify any problem



#10 12Strings

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Posted 03 July 2014 - 01:54 PM

could I rob from peter to pay paul?



#11 sflatechguy

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Posted 03 July 2014 - 01:57 PM

Most PCs come with a recovery partition installed, but it's always nice to have a disk. Most (reputable) companies will supply you will the OS installation disk if you request one, but you usually end up having to pay for it. At least you have it.

 

If this is the second borked machine you've bought from them, yes, raise some hell :devil: . And don't buy any more from them.

 

At this point, a repair install is probably your only option (for which you need a disk). Aside from the missing dll, the fact that shortcut icons are opening up as text files indicates all your file associations are messed up.

 

Or, take the PC back and demand they fix it. :flamethrower:



#12 12Strings

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Posted 03 July 2014 - 05:28 PM

Ok, I'm awake now LOL, I've never had or used partition but I do. My local© has the programs, local(D has recovery &

local(E) has boot.mim, whatever that is. So...I guess I'm back in grade school again?



#13 12Strings

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Posted 03 July 2014 - 05:42 PM

Why didn't I suspect as well, the folder is empty.



#14 sflatechguy

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Posted 03 July 2014 - 05:44 PM

Sure that isn't boot.wim? That is used to actually install the operating system. It's odd that it's still there. That suggests the OS on it now isn't original, but a clone of a disk image, probably from another PC. They've got some explaining to do.




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