I am finding it impossible to run MBAM on our desktop computer (an HP with Windows 8), and I fear it is indicative of a serious problem.
On June 27 I attempted to visit a soap opera website I used to run via tripod.com. It was something I had done in high school almost 10 years ago, and I was feeling nostalgic and decided to check it out again, and I was instantly greeted with notifications that the website was malicious (I can't remember the exact wording, sorry).
I installed MBAM on my machine and ran it as well as SuperAntiSpyware the next day and got rid of some cookies, but that was it.
It was also at that time that we noticed that when we opened Google Chrome, a second tab opened for a Yahoo search, containing the word 'spigot' in the URL. That didn't seem to be legit so I did some research about it and in the process, downloaded CCleaner, AdwCleaner, and Junkware Removal Tool from this site. With these tools, I was able to eradicate the Spigot problem, and everything seemed fine.
Flash forward to late last night; I signed into my Hotmail and had just started reading an email from work (no attachments or anything) and suddenly the screen went a dark grayish colour, and then black. I forced shutdown and then turned it back on. I ran SAS and it found Trojan.Agent/Gen-ClickDonload in two Temporary Internet Files folders, the files both being named setup-bthelper.exe. I tried navigating to the folders listed to see if I could tell when they were downloaded, but those folders were not visible. I clicked on View and then Hidden Items, but they still did not show up.
I don't know where this virus could have come from, as we were away for the weekend, and didn't use the computer much Monday or Tuesday. The only things I can think of that we downloaded during that time were my grocery list (sent from my clean laptop via email to my desktop computer so I could print it) and the manual for our dishwasher from the Whirlpool website.
So, after this last night, I tried running MBAM, but after I double-clicked the desktop icon, nothing happened. It was late so I went to bed, and tried again a few times today. Still nothing. I tried un-installing and re-installing several times, but it still wouldn't work, and multiple times during set-up I got the following message:
Internal Error: Expression Error 'Runtime error (at 79:177): External exception E06D7363
From there, I tried running Chameleon a couple times, but this was unsuccessful. Then I downloaded RKill from this site and ran it a few times. It did not find anything malicious to report, but MBAM is still not operational. Entering mbam in the Run box did not work either. I also booted in Safe Mode but it still did not work there. Also of note, I chose the Network option in SafeBoot but was unable to connect to the Internet using either Internet Explorer or Google Chrome.
Finally, I renamed the mbam.exe file to something else and copied it from the folder in ProgramFiles86 onto the deskop tried running that. When I did, I got a System Error box that said "The program can't start because mbam.dll is missing from your computer. Try reinstalling the program to fix this problem."
Scans from Windows Defender, SAS, and ESET are coming up clean, but MBAM's loss of functionality and the disappearance/hiding of certain folders make me think there is still a problem.
Sorry for the very long post; I just wanted to be thorough!
I appreciate the help so very much. Unfortunately I have to head to work in about an hour but if I can't get on today, I will be on tomorrow for sure.
Thanks so much in advance!
Edited by MissM, 02 July 2014 - 02:24 PM.