This product was introduced to my organizaitn as a turn key solution for web gateway security.... 4 months into the project still having HUGE gaping problems with the platform functionality the DLP is non functional and they hybrid solution is junk. The Support for this product from corporate is the worst I have witnessed!! This level of non-support taking first place topping IBM support. At least IBM will get you an engineer within a few hours.. he may be in a third world county feeding chickens and purchasing fish at a flea market.. but they at least fix the issue with some viable solution.
The level of mis-information that leads to absolutely no identifiable solution disgusts me. If you have or even suggest the practice of using Google to you platform to fix a problem than you as a support technician fail. It not your fault it is the corporate organizations fault for not supplying you the necessary resources and work methodology to remediate and troubleshoot issues.
I am a IT Security professional with years of experience and a Masters degree and host of certifications in IT and IT Security and the educational material is purposefully misleading with huge gaping gaps of information. The HUGE gaps and Presumptions are presented as if a teenage child with untreated ADHD wrote the material. I am sure it is with the intention to preserve the Secret "Proprietary sauce." I guess they take that money used for support staff logistical support and buy off Garnter staff to give them such a good rating.
I would make the recommendation to use some other competitor brand like CISCO, Barracuda, etc..