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COMPUTER CRASHES IN AOL


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#1 haveaniceday

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Posted 02 July 2014 - 11:12 AM

We have XP on a computer that is only used for emails.  So we have open Microsoft Outlook, which there is no problem with, and then I open AOL.  Sometimes it's using the wheel on the mouse that causes the crash, it's definitely opening a video and sometimes it's just clicking on an email, but it's all in AOL.

 

When the crash happens the screen goes black then there is a blue and white screen that says something about the BIOS.  Then another blue and white screen that says Checking the filing system and then Checking the disc.

 

It takes a good 5 minutes for the computer to power up again so is very frustrating. Does anyone have any ideas please?

 

Thanks



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#2 hamluis

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Posted 02 July 2014 - 11:56 AM

The writing on those blue screens...is important, if you can provide such.

 

Louis



#3 haveaniceday

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Posted 03 July 2014 - 03:00 AM

The blue screen only appears for 2 seconds so it's difficult to note what it says but I can make out the beginning of the first 3 paragraphs which are:

 

Microsoft has a problem and .........

 

If this is the first time ........

 

Check to make sure .......

 

The second blue screen says:

 

"Checking file system on E:

File system NTFS

 

A disk check has been scheduled.

Windows will now check the disk

 

CHKDSK is verifying files (Stage 1 of 3)

CHKDSK is verifying indexes (Stage 2 of 3)

% completed"

 

The third blue screen compacts and defrags the registry

 

Then Windows starts up.

 

UPDATE: OK. I've managed to get the info from the blue screen as follows:

 

Technical Information:

 

xxx STOP: 0x0000008E (0xC0000005, 0xBD29606B, 0xB631B88C, 6x00000000)

 

xxx nv4_disp.d11 - address BD29606B base at BD012000, DateStamp 510aleee

 

Hope this helps


Edited by haveaniceday, 03 July 2014 - 04:27 AM.


#4 buddy215

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Posted 03 July 2014 - 08:17 AM

Are you attempting to access your AOL email using software installed on your computer or are you only

using online access? If you are using AOL software on the computer then I suggest you uninstall it and attempt to

access your AOL email online. AOL Mail: Simple, Free, Fun


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss

A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”


#5 haveaniceday

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Posted 04 July 2014 - 04:04 AM

Thank you to both of you.

 

I have uninstalled AOL and I'm now accessing it directly through Internet Explorer.  It has improved the situation no end.

 

I can now use the mouse wheel and click on emails without crashes but I still get crashes when accessing videos.

 

I can live with this situation, unless either of you have any ideas to correct this particular problem.

 

Thanks again



#6 buddy215

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Posted 04 July 2014 - 04:43 AM

If you haven't opened up the computer and cleaned it in a while, do that.

 

Scan your computer using the two programs below. Post the results back here.

 

download AdwCleaner by Xplode onto your desktop.
Close all open programs and internet browsers.
Double click on adwcleaner.exe to run the tool.
Click on Delete.
Confirm each time with Ok.
You will be prompted to restart your computer. A text file will open after the restart.
Please post the contents of that logfile with your next reply.
You can find the logfile at C:\AdwCleaner[S1].txt as well.

 

  • download MiniToolBox, save it to your desktop and run it.
  • Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
  • Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.
    Note: When using "Reset FF Proxy Settings" option Firefox should be closed.

Use CCleaner to cleanup temporary files, logs, ad cookies, etc. Use the default settings. Pay attention while installing

and UNcheck any offers of toolbars. No need to use the Registry Cleaning tool...may cause a problem.

CCleaner - PC Optimization and Cleaning - Free Download


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss

A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”


#7 haveaniceday

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Posted 04 July 2014 - 05:42 AM

Thanks Buddy

 

Computer now cleaned - yuk!!

 

I don't think I willl have time to do this today so it might be next week but thank you for your input. Will let you know.

 

Cheers

Marilyn



#8 buddy215

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Posted 04 July 2014 - 06:10 AM

We'll keep a light on for ya....:)


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss

A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”


#9 haveaniceday

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Posted 08 July 2014 - 11:09 AM

Hi

 

I'm back.  Just to let you know that I have downloaded Google Chrome and all my problems have disappeared.

 

Wish it could do the same to all my other problems:)

 

Thank you all for your help.



#10 buddy215

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Posted 08 July 2014 - 01:33 PM

It's a good idea to have a second browser. I would still advise you to run those programs. Of course, that is

strictly up to you. Glad to of been some help. Happy surfing!


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss

A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”





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