We have XP on a computer that is only used for emails. So we have open Microsoft Outlook, which there is no problem with, and then I open AOL. Sometimes it's using the wheel on the mouse that causes the crash, it's definitely opening a video and sometimes it's just clicking on an email, but it's all in AOL.
When the crash happens the screen goes black then there is a blue and white screen that says something about the BIOS. Then another blue and white screen that says Checking the filing system and then Checking the disc.
It takes a good 5 minutes for the computer to power up again so is very frustrating. Does anyone have any ideas please?