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Multiple PUPs showing after malwarebytes scan MC - possible malware


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8 replies to this topic

#1 olympicbuilders

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Posted 02 July 2014 - 09:18 AM

Our IT professional recommended this site for assistance. I am running malwarebytes on all of our computers. This is the first one which indicated many PUPs.  I have attached the DDS log and will await further instruction, there are additional computers I may need assistance with - should I continue in this thread or post each one separate? Thank you.

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#2 CatByte

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Posted 05 July 2014 - 11:02 AM

Hello and welcome to Bleeping Computer.

Let's do one computer at a time, please run the following:

Please download Junkware Removal Tool to your desktop.
  • Shutdown your antivirus to avoid any conflicts.
  • Right-mouse click JRT.exe and select Run as administrator
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message

NEXT


Download AdwCleaner from here and save it to your desktop.
  • Run AdwCleaner and select Scan
  • If items are found, please select the Clean button
  • Once done it will ask to reboot, allow the reboot
  • On reboot a log will be produced, please attach the content of the log to your next reply

Microsoft MVP - 2010, 2011, 2012, 2013, 2014, 2015


#3 olympicbuilders

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Posted 07 July 2014 - 11:04 AM

Here are the logs. Please let me know what to do next.

 

Thank you!

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#4 CatByte

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Posted 07 July 2014 - 02:39 PM

Looks better.

Please run a fresh scan with Malwarebytes, update the definitions, allow it to remove anything it finds, then attach the new log.

• Open MBAM once more.
• Click on the History tab > Application Logs.
• Double click on the scan log which shows the Date and time of the scan just performed.
• Click 'Export'.
• Click 'Text file (*.txt)'
• In the Save File dialog box which appears, click on Desktop.
• In the File name: box type a name for your scan log.
• A message box named 'File Saved' should appear stating "Your file has been successfully exported".
• Click Ok
• Attach that saved log to your next reply.


Please let me know if there are any outstanding issues on this computer.

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#5 olympicbuilders

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Posted 07 July 2014 - 06:15 PM

here is the scan log. it showed one item. The program stopped responding and closed when I selected quarantine and apply actions.

 

Thank you so much.

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#6 CatByte

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Posted 07 July 2014 - 06:22 PM

please run the following:

Refer to the ComboFix User's Guide
  • Download ComboFix from the following location:

    Link

    * IMPORTANT !!! Place ComboFix.exe on your Desktop
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with ComboFix.
    You can get help on disabling your protection programs here
  • Double click on ComboFix.exe & follow the prompts.
  • Your desktop may go blank. This is normal. It will return when ComboFix is done. ComboFix may reboot your machine. This is normal.
  • When finished, it shall produce a log for you. Post that log in your next reply

    Note:
    Do not mouseclick combofix's window whilst it's running. That may cause it to stall.


    ---------------------------------------------------------------------------------------------
  • Ensure your AntiVirus and AntiSpyware applications are re-enabled.

    ---------------------------------------------------------------------------------------------
NOTE: If you encounter a message "illegal operation attempted on registry key that has been marked for deletion" and no programs will run - please just reboot and that will resolve that error.

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#7 olympicbuilders

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Posted 08 July 2014 - 04:56 PM

Attached is the combofix log. Please review and advise what is to be done next. Thank you in advance for your assistance.

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#8 CatByte

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Posted 08 July 2014 - 10:32 PM

ok good, looks better, but I'd like to get another diagnostic scan to make sure there are no leftovers.

Please run the following:
 

Please download Farbar Recovery Scan Tool and save it to your desktop.

 

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

  • Double-click to run it. When the tool opens click Yes to disclaimer.

  • Press Scan button.

  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.

  • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.


Edited by CatByte, 17 July 2014 - 12:39 PM.

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#9 CatByte

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Posted 24 August 2014 - 10:20 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.

Microsoft MVP - 2010, 2011, 2012, 2013, 2014, 2015





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