Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

freesofttoday has taken over my laptop


  • Please log in to reply
4 replies to this topic

#1 Computernana

Computernana

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:09:41 PM

Posted 01 July 2014 - 05:52 PM

My laptop is an Envy 14 with Windows 7, 64 bit.  In the last 2 days, it, suddenly opens the internet (I use Whitehat Aviator), and wants me to update software that I do not have, or don't even know what it is.

 

I have uninstalled fst_ca_156 three times now, as well as removed it from the task manager.  I have downloaded malwarebytes, and have run it twice now.

 

I use Bitdefender, and today it warned me of "potentially unwanted application detected"  When I hit the DELETE button, it indicated that the software could'nt be  deleted.  The name of the file is 785986 crdownload.

 

I'm not sure if these are 2 different problems, or if they are part of some malware that is responsible for both.

 

I can usually resolve most problems, but I am out of my depth on this one.  I could really use some help.



BC AdBot (Login to Remove)

 


#2 wpgwpg

wpgwpg

  • Members
  • 1,149 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:US of A
  • Local time:11:41 PM

Posted 01 July 2014 - 06:38 PM

 You could try running Malwarebytes and your antivirus program in Safe Mode.  If that doesn't work, you can download AdwCleaner, Junk Removal Tool, and TDSScleaner from here:

http://www.bleepingcomputer.com/download/adwcleaner/

 

Good luck.


Everyone with a computer should back his system up to an external hard drive regularly.  :thumbsup:

#3 noknojon

noknojon

  • Banned
  • 10,871 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Local time:01:41 PM

Posted 02 July 2014 - 12:22 AM

First -

This is a "basic clean-up" and we will go further depending on your answers.

Please download and run RKill by Grinler.
 A black DOS box will appear for a short time and then disappear.
 This is normal and indicates the tool ran successfully.
 At most the tool will usually run for about 2 minutes
 Please Copy / Paste the small log back here.

 

Important: Do not reboot your computer until you complete the next step.

 

* NOW :
 Please download AdwCleaner by Xplode and save to your Desktop.
 * Double-click on AdwCleaner.exe to run the tool.
 * Vista/Windows 7/8 users right-click and select Run As Administrator.
 * Click on the Scan button only once to ensure a correct reading
 * AdwCleaner will begin...be patient as the scan may take some time to complete.
 * After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
* Check the removals and see if you are OK with the list.

* Now
 * Click on the Clean button only once to ensure a correct reply.
 * Press OK when asked to close all programs and follow the onscreen prompts.
 * Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
 * After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.
 * Copy and Paste the contents of that logfile in your next reply.

* A copy of all logfiles are also saved in the C:\AdwCleaner folder which was created when running the tool.

 

 

Next -

Please download Junkware Removal Tool by Thisisu

Open your browser and go to Downloads, then click on the Junkware Removal Tool to install it. 

Click on Run to initiate the installation.

To avoid potential conflicts, temporarily disable your antivirus and firewall.  You will want to be offline when you do this.

Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select Run as Administrator.

The tool will open and start scanning your system.

Please be patient as this can take a while to complete depending on your system's specifications.

On completion, a log (JRT.txt) is saved to your desktop and will automatically open. 
Copy and this in your next post..

 

 

 

 

These are the most common solutions to eliminating the pop-up ads. Also several other problems.

1. Go to Add/Remove Programs in Control Panel or Programs and Features if using Vista/Windows 7/8. From within Add/Remove Programs look for anything in the list above and select Remove.

2. Open your browser (I do not have a script for your browser, but see I these help) and disable (uncheck) all extensions.

Make a list, then one by one, re-enable each extension to see if the problems start appearing again with that particular extension. Once you identify the responsible extension...permanently remove it but let me know which one it was so I can update our list.
* How to Disable Extensions in Google Chrome - How to Uninstall Extensions in Google Chrome
* How To Disable Individual Plug-ins in Google Chrome <- try only if the above does not work
* How to Disable Extensions and Plugins in Firefox - How to Remove Extensions/Uninstall Plugins in Firefox
* How to Disable Extensions in Internet Explorer
* How to Disable Add-ons/Extensions in Internet Explorer, Firefox and Google Chrome
* How to Disable all add-ons in Firefox, Internet Explorer

3. If the above did not resolve the problem, then create a new browser user profile.
* How to Create a new browser user profile in Google Chrome
* How to Create a new browser user profile in Firefox
* How to Create a new browser user profile in Opera, Internet Explorer, Firefox, Chrome          

 

 

EDIT - Malwarebytes is not designed to run in "safe mode" so Chameleon version was created.


Edited by noknojon, 02 July 2014 - 12:39 AM.


#4 Computernana

Computernana
  • Topic Starter

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:09:41 PM

Posted 08 July 2014 - 08:52 PM

Ok, I ran both Rkill and adwcleaner.  Here is the result for Rkill, but I couldn't find the result file for adwcleaner.

 

Rkill 2.6.7 by Lawrence Abrams (Grinler)
Copyright 2008-2014 BleepingComputer.com
More Information about Rkill can be found at this link:
 
Program started at: 07/02/2014 10:50:39 AM in x64 mode.
Windows Version: Windows 7 Home Premium 
 
Checking for Windows services to stop:
 
 * No malware services found to stop.
 
Checking for processes to terminate:
 
 * No malware processes found to kill.
 
Checking Registry for malware related settings:
 
 * No issues found in the Registry.
 
Resetting .EXE, .COM, & .BAT associations in the Windows Registry.
 
Performing miscellaneous checks:
 
 
I seem to be free of the problem.  Everything seems to be working properly, as a result of running these programs.  Thank you.


#5 noknojon

noknojon

  • Banned
  • 10,871 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Local time:01:41 PM

Posted 08 July 2014 - 09:10 PM

You are welcome, but there should have a logfile left on your desktop after you hit Clean > OK >OK and rebooted.






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users