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Canon Printer not printing text


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#1 wgb55

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Posted 01 July 2014 - 08:45 AM

I have a Dell inspiron 1720 / Vista connected to a Canon color inkjet ip4200 printer.  The printer has been working correctly with another computer.  I just changed to this inspiron and I am not able to print. 

 

I went through the printer set up wizard, but when I run the test print the only thing that prints is the Window icon (in color).  I also tried printing a Word document and the page comes out blank.

 

Any help would be appriciated.

 

Greg



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#2 wpgwpg

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Posted 01 July 2014 - 09:20 AM

 It sounds like you don't have the correct driver.  I'd check to be sure I had the right driver on Canon's web site here:

http://www.usa.canon.com/cusa/support/consumer/printers_multifunction/pixma_ip_series/pixma_ip4200#DriversAndSoftware

 

Good luck.


Edited by wpgwpg, 01 July 2014 - 09:25 AM.

Everyone with a computer should back his system up to an external hard drive regularly.  :thumbsup:

#3 wgb55

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Posted 05 July 2014 - 09:23 AM

I loaded the lastest driver from Canon but still no luck getting a full test pring page; still just the windows incon.



#4 wpgwpg

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Posted 05 July 2014 - 10:50 AM

 Have you checked your ink cartridges?  My el cheapo Canon Pixima IP1600 has a deep cleaning procedure.  You might try that.  You could have a clogged inkjet.

 

Good luck.


Everyone with a computer should back his system up to an external hard drive regularly.  :thumbsup:

#5 Chris Cosgrove

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Posted 05 July 2014 - 08:08 PM

I've had a couple of Canon printers myself and wpgwpg is right, every once in a while a cartridge's printhead would clog up. Just on an economy note, both Canon's had the option to deep clean either Black or Colour or All. Since the logo printed in colour, this suggests you need only clean the black.

 

To eliminate the Inspiron itself as the root of the problem, would it be possible to re-connect the printer to the other computer ?  If you still have no black, then it is definitely a printer problem. If it reverts to printing perfectly, then you have a computer problem.

 

If this test suggests the problem lies with the Inspiron, then fully delete the drivers and use the Revo uninstaller - which you can download from BC - to completely remove any leftover fragments of the drivers and re-install the drivers for the printer. It will be worth your while to check the install sequence with the Quick-Start guide for the printer - printers are notoriously fussy about using the correct install sequence.

 

Chris Cosgrove






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