I find Malwaretips.com removal guides to be thorough in most cases but generally find the recommendation to scan with HitmanPro afterwards as overkill. BTW, BleepingComputer also has removal guides. An updated searchable list of the newest rogues (and how to remove them) can be found in the Spyware And Malware Removal Guides Index
or the Virus, Spyware, & Malware Removal Guides
which are listed in order of the most current threat. At the bottom of each page, there is a link to view Previous Entries.
Adding to what 1PW said...Safe Mode is a troubleshooting mode designed to start Windows with minimal drivers
and running processes
to diagnose problems with your computer. This means some of the programs that normally start when Windows starts will not run.Why use safe mode
? The Windows operating system protects files
when they are being accessed by an application or a program. Malware writers create programs that can insert itself and hide in these protected areas
when the files are being used. Using safe mode reduces the number of modules requesting files to only essentials which make your computer functional. This in turn reduces the number of hiding places for malware
, making it easier to find and delete the offending files when performing scans with anti-virus and anti-malware tools. In many cases, performing your scans in safe mode speeds up the scanning process. Scanning in safe mode was a recommended course of action years ago before
malware writers began to employ more sophisticated techniques to counter removal efforts in that mode.Why not use safe mode
? Some security tools like anti-rootkit scanners (ARKs) and programs with anti-rootkit technology use special drivers which are required
for the scanning and removal process. These tools are designed to work in normal mode because the drivers will not load in safe mode which lessens the scan's effectiveness. Other security tools are optimized to run from normal mode
where they are most effective. For example, Malwarebytes Anti-Malware is designed to be at full power when malware is running so safe mode is not necessary when using it. In fact, Malwarebytes loses some effectiveness
for detection and removal when used in safe mode. For optimal removal, normal mode is recommended
so it does not limit the abilities of Malwarebytes.
Scanning in safe mode prevents some types of malware from running so it may be missed during the detection process. If the malware is not related to a running process (i.e. malicious .dll) it probably will not make a difference performing a scan in normal or safe mode. A hidden piece of malware
such as a rootkit
which protects other malicious files and registry keys from deletion may not be detected in either mode without the use of special tools. Additionally, if the scanner you're using does not include definitions for the malware, then they may not detect or remove it regardless of what mode is used. Also keep in mind that there are various types of malware infections which target the safeboot keyset so booting into safe mode is not always possible.
If you're interested in learning about malware removal and how to use specialized fix tools like DDS, RSIT, OTL, ComboFix, FRST, GMER, etc is something you are interested in, please read BleepingComputer's Malware Removal Training Program
The above link explains how to apply and what is required. If there are no slots available, you will have to keep checking back at a later time. We are swamped with such requests and there are not enough instructors able to provide teaching so that limits the number of trainees we can accept.
Due to the self-paced structure of training and limited number of instructors here at BC, it is impossible to say with any accuracy when slots will open. New slots are opened up as our existing trainees complete the lower levels of study and move up toward more advanced levels. This is to prevent our volunteer staff being overwhelmed by an influx of new trainees. There is no notification system in place for when slots open so you need to keeping checking back if BC Study Hall is the school you prefer to enroll in. The logistics and management of such a notification system and the fact we have a worldwide membership negate the potential effectiveness and fairness one would expect from it.
If you don't want to wait for an opening here at BleepingComputer, please be aware that training in malware removal is conducted at various other online Unite Schools