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BSOD


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41 replies to this topic

#1 beth819

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Posted 30 June 2014 - 09:58 PM

Hello, the past two days I have gotten the bsod screen. It just happened randomly, when I wasn't using it, I just happen to look at see the blue screen. I posted on the virus forum first because my laptop was running pretty slow, but I didn't have any viruses. I am running Vista Home Premium, 2007. Thanks for your help.



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#2 Allan

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Posted 01 July 2014 - 06:45 AM

Download BlueScreenView:

http://www.nirsoft.net/utils/blue_screen_view.htmlu

nzip downloaded file and double click on BlueScreenView.exe to run the program.

when scanning is done, go to EDIT - Select All

Go to FILE - SAVE Selected Items, and save the report as BSOD.txtO

pen BSOD.txt in Notepad, copy all of the content, and paste it into your next reply



#3 beth819

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Posted 01 July 2014 - 07:16 PM

Not Found
 
The requested URL /utils/blue_screen_view.htmlu was not found on this server.
 
Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.
 
I got this error message


#4 Allan

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Posted 02 July 2014 - 07:02 AM

Sorry - try here: http://www.nirsoft.net/utils/blue_screen_view.html



#5 beth819

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Posted 03 July 2014 - 07:28 PM

==================================================
Dump File         : Mini063014-01.dmp
Crash Time        : 6/30/2014 12:58:06 AM
Bug Check String  : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code    : 0x1000008e
Parameter 1       : 0xc0000005
Parameter 2       : 0x81954efc
Parameter 3       : 0x84a0dae0
Parameter 4       : 0x00000000
Caused By Driver  : win32k.sys
Caused By Address : win32k.sys+94efc
File Description  : Multi-User Win32 Driver
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.0.6000.16386 (vista_rtm.061101-2205)
Processor         : 32-bit
Crash Address     : win32k.sys+94efc
Stack Address 1   : win32k.sys+128a95
Stack Address 2   : win32k.sys+eac21
Stack Address 3   : win32k.sys+eada2
Computer Name     : 
Full Path         : C:\Windows\Minidump\Mini063014-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 6002
Dump File Size    : 142,776
Dump File Time    : 6/30/2014 12:59:31 AM
==================================================
 
==================================================
Dump File         : Mini042814-01.dmp
Crash Time        : 4/28/2014 2:04:05 PM
Bug Check String  : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code    : 0x00000050
Parameter 1       : 0xffb0e874
Parameter 2       : 0x00000000
Parameter 3       : 0x97fe8c36
Parameter 4       : 0x00000000
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+98292
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.0.6002.18881 (vistasp2_gdr.130707-1535)
Processor         : 32-bit
Crash Address     : ntoskrnl.exe+98292
Stack Address 1   : ntoskrnl.exe+4dde4
Stack Address 2   : win32k.sys+128c36
Stack Address 3   : win32k.sys+128998
Computer Name     : 
Full Path         : C:\Windows\Minidump\Mini042814-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 6002
Dump File Size    : 142,776
Dump File Time    : 4/28/2014 2:05:11 PM
==================================================


#6 Allan

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Posted 04 July 2014 - 07:27 AM

 
 

It appears you have had only two bsod's. I would not worry about it. If you want to do some basic troubleshooting you can do the following:

 

1) download memtest (http://memtest.org/). Burn it to a cd using a dedicated .iso burning utility (http://www.petri.co.il/how_to_write_iso_files_to_cd.htm), make sure the cd drive is at the top of the boot order in bios, then boot to the newly created cd and run the utility.

 

2) Hard Drive Diagnostics:

http://www.tacktech.com/display.cfm?ttid=287 

 

Make sure you select the tool which is appropriate for the brand of your hard drive.

Depending on the program, it'll create bootable floppy, or bootable CD.

If downloaded file is of .iso type, use ImgBurnhttp://www.imgburn.com/ to burn .iso file to a CD (select "Write image file to disc" option), to make the CD bootable.

For Toshiba drives, see here: http://sdd.toshiba.com/main.aspx?Path=ServicesSupport/FujitsuDrivesUSandCanada/SoftwareUtilities#diagnostic

 

3) Open device manager - are there any yellow or red symbols?

 

4) If after doing the above your system is still running slow, post back and we'll do a selective startup.



#7 beth819

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Posted 08 July 2014 - 07:15 PM

For the memtest, there are 3 types to choose from to download, first is a pre-build bootable ISO, second is a bootable binary and third an installable package for creating a bootable floppy. Third version are compressed in .zip and .tar.gz.

 

Which one do I choose? And do I pick zip or gz?



#8 Allan

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Posted 09 July 2014 - 06:47 AM

For the memtest, there are 3 types to choose from to download, first is a pre-build bootable ISO, second is a bootable binary and third an installable package for creating a bootable floppy. Third version are compressed in .zip and .tar.gz.

 

Which one do I choose? And do I pick zip or gz?

 

The bootable .iso is what I usually recommend.



#9 beth819

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Posted 09 July 2014 - 09:01 PM

I burned the iso file to a cd, I hope correctly, but now I don't know what to do next. I see these are the instructions but how do I do that?

make sure the cd drive is at the top of the boot order in bios, then boot to the newly created cd and run the utility.



#10 Allan

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Posted 10 July 2014 - 06:46 AM

Here are detailed instructions: http://www.howtogeek.com/129815/beginner-geek-how-to-change-the-boot-order-in-your-computers-bios/



#11 beth819

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Posted 10 July 2014 - 11:40 PM

I ran the memtest and it said pass complete, no errors found. For the second one, my hard drive isn't listen on there. I have Sony Vaio and Intel Pentium Dual



#12 Allan

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Posted 11 July 2014 - 06:42 AM

1) You need to let memtest run multiple passes for several hours - even overnight.

 

2) Open Device Manager (start - run - devmgmt.msc - ENTER) and look at the disk drives entry to see what brand your hard drive is.



#13 Allan

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Posted 11 July 2014 - 05:14 PM

 
 

Tell you what, let's make it easy for you. Please post a speccy report as follows:

 

Go to Piriform's website, and click the big download.png button.

  • Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version.
  • You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.

====================

Once inside Speccy, it will look similar to this (with your computer's specifications, of course):

speccyq.png

  • Now, at the top, click File > Publish Snapshot

You will see the following prompt:
publish.png

  • Click Yes > then Copy to Clipboard

copydi.png

====================

Now, once you are back in the forum topic you are posting in, click the reply.png button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.


Congrats! You have just posted your specs! :)



#14 beth819

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Posted 11 July 2014 - 10:56 PM

http://speccy.piriform.com/results/zGKScCEvHtlbz15W0oLSHww



#15 Allan

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Posted 12 July 2014 - 05:30 AM

I'll go through the whole report later, but for now please download and run the hd diagnostics for a Fujitsu drive:

 

http://www.bleepingcomputer.com/forums/t/28744/hard-drive-installation-and-diagnostic-tools/






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