On 6/28/14, I experienced a probable attempted "support" scam from "saratechsupport.us" (see attachment)
Saratechsupport listing.jpg 57.38KB
0 downloadswhile trying to get telephone help with a router installation. Through my careless permission, they gained remote access to my computer. A command window appeared on my display, a large number of lines flashed by, and the last line said something like "Trojan found ...". The "tech support" person called my attention to that line and told me that was my problem rather than anything related to the router.
At that point, I became suspicious and politely ended our conversation, telling the man that I would try to remove the "trojan" by myself, but would call him back if I had problems doing so. I then ran "Threat Scan" with MBAM, "Quick Scan" with SAS, and a "Full Scan" with MSSE, all with freshly updated data files. No threats were detected.
Is it reasonably possible that these scans missed something? If so, can you help?
The machine directly involved is a desktop PC running Windows 7 (Ultimate) SP1 64 bit. It was not connected to my home network at the time of the remote access, but is normally connected by wire to a router which furnishes a wired connection to another desktop running Windows 7 (Pro) SP1 64 bit, and a wireless connection to a notebook running Windows 7 (Home) SP1 64 bit. I ran the same AV scans on all three computers; all were 'clean'.
BTW: The router that I was trying to install was apparently defective. I exchanged it for a new one and installed with no problems.
Edited by hamluis, 30 June 2014 - 06:50 PM.
Moved from Win 7 to Am I Infected - Hamluis.