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Hard Drive Problems


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#1 Elvis222

Elvis222

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Posted 30 June 2014 - 08:15 AM

Mod Edit:  Split from http://www.bleepingcomputer.com/forums/t/480044/hard-drive-failure-recovery-partition-visible-main-inaccessible/ - Hamluis.

 

Hi James, i want your help.

This is the "Test Resutl: Completed with read failure, check the self test log for more information"

 

output result:

 

 

smartctl 5.43 2012-06-30 r3573 [i686-linux-3.10.4-pmagic] (local build)
Copyright © 2002-12 by Bruce Allen, http://smartmontools.sourceforge.net

=== START OF INFORMATION SECTION ===
Model Family:     Western Digital My Passport (USB)
Device Model:     WDC WD5000BMVW-11AMCS2
Serial Number:    WD-WXF1A81H4860
LU WWN Device Id: 5 0014ee 65733eae4
Firmware Version: 01.01A01
User Capacity:    500,107,862,016 bytes [500 GB]
Sector Sizes:     512 bytes logical, 4096 bytes physical
Device is:        In smartctl database [for details use: -P show]
ATA Version is:   8
ATA Standard is:  Exact ATA specification draft version not indicated
Local Time is:    Mon Jun 30 20:38:58 2014 MYT
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART STATUS RETURN: incomplete response, ATA output registers missing
SMART overall-health self-assessment test result: PASSED
Warning: This result is based on an Attribute check.

General SMART Values:
Offline data collection status:  (0x00)    Offline data collection activity
                    was never started.
                    Auto Offline Data Collection: Disabled.
Self-test execution status:      ( 121)    The previous self-test completed having
                    the read element of the test failed.
Total time to complete Offline
data collection:         (12480) seconds.
Offline data collection
capabilities:              (0x7b) SMART execute Offline immediate.
                    Auto Offline data collection on/off support.
                    Suspend Offline collection upon new
                    command.
                    Offline surface scan supported.
                    Self-test supported.
                    Conveyance Self-test supported.
                    Selective Self-test supported.
SMART capabilities:            (0x0003)    Saves SMART data before entering
                    power-saving mode.
                    Supports SMART auto save timer.
Error logging capability:        (0x01)    Error logging supported.
                    General Purpose Logging supported.
Short self-test routine
recommended polling time:      (   2) minutes.
Extended self-test routine
recommended polling time:      ( 124) minutes.
Conveyance self-test routine
recommended polling time:      (   5) minutes.
SCT capabilities:            (0x7035)    SCT Status supported.
                    SCT Feature Control supported.
                    SCT Data Table supported.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x002f   196   196   051    Pre-fail  Always       -       2715
  3 Spin_Up_Time            0x0027   172   154   021    Pre-fail  Always       -       2375
  4 Start_Stop_Count        0x0032   100   100   000    Old_age   Always       -       316
  5 Reallocated_Sector_Ct   0x0033   200   200   140    Pre-fail  Always       -       0
  7 Seek_Error_Rate         0x002e   200   200   000    Old_age   Always       -       0
  9 Power_On_Hours          0x0032   100   100   000    Old_age   Always       -       167
 10 Spin_Retry_Count        0x0032   100   100   000    Old_age   Always       -       0
 11 Calibration_Retry_Count 0x0032   100   100   000    Old_age   Always       -       0
 12 Power_Cycle_Count       0x0032   100   100   000    Old_age   Always       -       257
192 Power-Off_Retract_Count 0x0032   200   200   000    Old_age   Always       -       157
193 Load_Cycle_Count        0x0032   200   200   000    Old_age   Always       -       1294
194 Temperature_Celsius     0x0022   114   099   000    Old_age   Always       -       33
196 Reallocated_Event_Count 0x0032   200   200   000    Old_age   Always       -       0
197 Current_Pending_Sector  0x0032   194   194   000    Old_age   Always       -       563
198 Offline_Uncorrectable   0x0030   100   253   000    Old_age   Offline      -       0
199 UDMA_CRC_Error_Count    0x0032   200   200   000    Old_age   Always       -       0
200 Multi_Zone_Error_Rate   0x0008   100   253   000    Old_age   Offline      -       0

SMART Error Log Version: 1
ATA Error Count: 2
    CR = Command Register [HEX]
    FR = Features Register [HEX]
    SC = Sector Count Register [HEX]
    SN = Sector Number Register [HEX]
    CL = Cylinder Low Register [HEX]
    CH = Cylinder High Register [HEX]
    DH = Device/Head Register [HEX]
    DC = Device Command Register [HEX]
    ER = Error register [HEX]
    ST = Status register [HEX]
Powered_Up_Time is measured from power on, and printed as
DDd+hh:mm:SS.sss where DD=days, hh=hours, mm=minutes,
SS=sec, and sss=millisec. It "wraps" after 49.710 days.

Error 2 occurred at disk power-on lifetime: 163 hours (6 days + 19 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  04 61 02 00 00 00 00

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  e1 00 02 00 00 00 00 00      01:54:46.435  IDLE IMMEDIATE
  ec 00 01 00 00 00 00 00      01:54:46.433  IDENTIFY DEVICE
  e0 00 0a 00 00 00 00 00      01:23:28.202  STANDBY IMMEDIATE
  b0 d0 00 00 4f c2 00 00      01:19:26.621  SMART READ DATA

Error 1 occurred at disk power-on lifetime: 162 hours (6 days + 18 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  04 61 0a 00 00 00 00

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  e0 00 0a 00 00 00 00 00      01:23:28.202  STANDBY IMMEDIATE
  b0 d0 00 00 4f c2 00 00      01:19:26.621  SMART READ DATA
  b0 d0 00 00 4f c2 00 00      01:15:17.011  SMART READ DATA
  b0 d0 00 00 4f c2 00 00      01:11:07.335  SMART READ DATA

SMART Self-test log structure revision number 1
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Short offline       Completed: read failure       90%       167         5995752

SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

 

 

 

output from fdisk:

 

 

Welcome - Parted Magic (Linux 3.10.4-pmagic)

root@partedmagic:~# fdisk -l

Disk /dev/sda: 500.1 GB, 500107862016 bytes, 976773168 sectors
Units = sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 512 bytes
I/O size (minimum/optimal): 512 bytes / 512 bytes
Disk label type: dos
Disk identifier: 0x180d3ebb

   Device Boot      Start         End      Blocks   Id  System
/dev/sda1   *        2048      206847      102400    7  HPFS/NTFS/exFAT
/dev/sda2          206848   219260927   109527040    7  HPFS/NTFS/exFAT
/dev/sda3       219260928   409806847    95272960    f  W95 Ext'd (LBA)
/dev/sda4       409806848   976769023   283481088    7  HPFS/NTFS/exFAT
/dev/sda5       219262976   409806847    95271936    7  HPFS/NTFS/exFAT

Disk /dev/sdc: 3879 MB, 3879731200 bytes, 7577600 sectors
Units = sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 512 bytes
I/O size (minimum/optimal): 512 bytes / 512 bytes
Disk label type: dos
Disk identifier: 0x71b2bc6b

   Device Boot      Start         End      Blocks   Id  System
/dev/sdc1   *           0      688127      344064   17  Hidden HPFS/NTFS

Disk /dev/sdc1: 352 MB, 352321536 bytes, 688128 sectors
Units = sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 512 bytes
I/O size (minimum/optimal): 512 bytes / 512 bytes
Disk label type: dos
Disk identifier: 0x71b2bc6b

     Device Boot      Start         End      Blocks   Id  System
/dev/sdc1p1   *           0      688127      344064   17  Hidden HPFS/NTFS

Disk /dev/sdb: 500.1 GB, 500074283008 bytes, 976707584 sectors
Units = sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 512 bytes
I/O size (minimum/optimal): 512 bytes / 512 bytes
Disk label type: dos
Disk identifier: 0x00024fcc

   Device Boot      Start         End      Blocks   Id  System
/dev/sdb1              63   976707583   488353760+   7  HPFS/NTFS/exFAT
 


Edited by hamluis, 30 June 2014 - 04:10 PM.
PM sent new OP - Hamluis.


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#2 JohnC_21

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Posted 30 June 2014 - 09:26 AM

Hello, and :welcome:

It would have been best to start a new thread instead of posting to this one. Have you tried running TestDisk on the drive? How important is the data on the drive?

 

If this is an internal drive can you attach it to another computer that is running Windows?

 

197 Current_Pending_Sector  0x0032   194   194   000    Old_age   Always       -       563   Is a problem.

Current_Pending_Sector value indicates how many of the hard disks sectors can no longer be read and are waiting for re-mapping.





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