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Posted 30 June 2014 - 09:28 AM
Posted 30 June 2014 - 10:45 AM
Try running SFC. Click Start and type CMD in the search box, then right-click CMD.EXE and click Run as administrator. Then from the command prompt type sfc /scannow. If that doesn't fix the problem, you could see if she'd like Firefox. If you still have the problem, you could always restore to factory settings using the procedure in the user guide.
Posted 30 June 2014 - 01:26 PM
Tried the recommendation above to no avail. She indeed has used Firefox, but with Chrome things are good, in anycase will like to solve the IE issue, it should be able to run with no probs.
So I'm still waiting a solution, thanks.
Posted 30 June 2014 - 02:23 PM
Try a reset of IE.
Start menu/Control Panel/Internet Options
Reset Internet Explorer settings is at the bottom of Advanced.
You will asked to confirm that you want to Reset. At this point, you can either delete personal
settings or keep them.
When you reset Internet Explorer you can uncheck Preserve Favorites and you will not lose them.
Preserving Favorites has nothing to do with bookmarked pages. In this case it refers to things such as your home page (which will be changed to MSN if you have a different homepage), saved sign in names and passwords, default search provider (will be changed to Bing) and other things related to how you have IE set up.
If IE is open, you will have to close it before it will reset.
After the reset, try to download a file.
Post the results.
Posted 30 June 2014 - 05:34 PM
Take a look at the security settings.
Once again, open Internet Options.
Under Security level for this zone click Custom Level.
Scroll down the list to Downloads.
Check to see if downloads are enabled. If not, tick Enable then click OK.
Click Yes when asked if you want to change the setting.
If you do not get an error message stating your settings do not allow downloads, it's not likely downloads are disabled. But then again, Windows has a mind of its own and I suppose it would be possible to NOT get it when downloads are disabled.
Edited by Queen-Evie, 30 June 2014 - 05:36 PM.
Posted 01 July 2014 - 12:46 PM
I followed your new instructions and saw that "Download" was enabled, I did a reset anyways and still not working. Also, when trying to "View Downloads" (Ctrl+J) does not bring up any window. :-[#
Posted 01 July 2014 - 01:57 PM
Try running IE with no add-ons. If you can download using the stripped-down version of IE 11, then it's an add-on to the browser that is causing the issue. You'll have to go through and disable all the add-ons, then add them back one by one until you've identified the problem add-on.
Posted 02 July 2014 - 02:23 PM
I tried SFLATECHGUY's suggestion and still not able to download any files with this user; I did try with another user and I was able to download files there, any new suggestions?
Posted 02 July 2014 - 02:28 PM
If you can download with one user profile and not another, it means the user profile that can't download is corrupt. Given thatthe computer was infected, that's not surprising.
How to fix a corrupt user profile: http://windows.microsoft.com/en-us/windows/fix-corrupted-user-profile#1TC=windows-7
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