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BSOD troubleshooting


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6 replies to this topic

#1 iceking77

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Posted 30 June 2014 - 09:27 AM

Just got a random blue screen, need help figuring out what's going on.

 

Photo:

http://imgur.com/IoWMbH5

 

Additional crash report info:

BCCode: 1000007e

BCP1: FFFFFFFFC0000005
BCP2: FFFFF8800F141DBB
BCP3: FFFFF88003F92228
BCP4: FFFFF88003F91A80
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
 
What caused this BSOD? What do I need to do in order to fix the issue?
Also, after rebooting I have had no more problems, but still want to figure out what caused this.
 
Thanks guys.

Edited by iceking77, 30 June 2014 - 11:52 AM.


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#2 Allan

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Posted 30 June 2014 - 11:36 AM

Is this the first time you've had a bsod? If so, don't worry about it. If you've had a few recently, please do the following:

 

Download BlueScreenView:http://www.nirsoft.net/utils/blue_screen_view.html

unzip downloaded file and double click on BlueScreenView.exe to run the program.

when scanning is done, go to EDIT - Select All

Go to FILE - SAVE Selected Items, and save the report as BSOD.txt

Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply



#3 sflatechguy

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Posted 30 June 2014 - 11:42 AM

Could be one of several things causing that:

 

http://answers.microsoft.com/en-us/windows/forum/windows_7-performance/systemthreadexceptionnothandledm/5ace2d90-497e-457d-b9f4-fd6633dac4fc



#4 iceking77

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Posted 30 June 2014 - 11:51 AM

@Allan

Here is the report

 

==================================================
Dump File         : 063014-46769-01.dmp
Crash Time        : 6/30/2014 10:06:08 AM
Bug Check String  : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code    : 0x1000007e
Parameter 1       : ffffffff`c0000005
Parameter 2       : fffff880`0f141dbb
Parameter 3       : fffff880`03f92228
Parameter 4       : fffff880`03f91a80
Caused By Driver  : atikmdag.sys
Caused By Address : atikmdag.sys+128f58
File Description  : 
Product Name      : 
Company           : 
File Version      : 
Processor         : x64
Crash Address     : atikmdag.sys+c7dbb
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\063014-46769-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 279,144
Dump File Time    : 6/30/2014 10:08:20 AM
==================================================


#5 Allan

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Posted 30 June 2014 - 01:51 PM

that's related to your ati graphic card. As I said, if it's just the one error, don't worry about it.



#6 iceking77

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Posted 30 June 2014 - 02:58 PM

Well I did actually get a BSOD a few weeks ago, if it's my card that could mean it is having some problems however.



#7 Allan

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Posted 30 June 2014 - 03:56 PM

1) Go to the ATI website and download and install the latest driver for your display adapter. If it's a laptop, get the driver from the website of your laptop manufacturer.

 

2) You can also look here if you like: http://support.amd.com/en-us/kb-articles/Pages/737-27116RadeonSeries-ATIKMDAGhasstoppedrespondingerrormessages.aspx






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