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Random STOP 0x9F (DRIVER_POWER_STATE_FAILURE) BSODs


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#1 AzJazz

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Posted 30 June 2014 - 02:06 AM

Hi - I have a Win7x64 PC that is starting to show random STOP 0x9F BSODs.

The failures can occur at any time, sometimes during shutdown. The PC will hang (no mouse movement, or screen updates), but there will still be periodic hard drive accesses. The system may hang for a half-hour or so until I see the BSOD appear.

 

Could this be RAM related? I have new RAM (about a month old). While Prime95 tests OK without failures, I do see some odd stuff from OCCT where my CPU temperature sensors go to 0 after a few minutes then suddenly go to 127. (However, this may not be related at all - I think this is a bug in OCCT that is not compatible with my Asus Sabertooth Z77 motherboard - but, I thought I should mention it).

 

I can post my DMP file if someone can help me with this.

 

Thanks,

AzJazz



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#2 blueelvis

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Posted 30 June 2014 - 02:33 AM

Hi AzJazz ^_^,

 

Please zip up the dump files and upload it using services such as Dropbox, OneDrive, Mediafire etc for analysis. Generally, a 9F bugcheck is caused by a driver.


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#3 AzJazz

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Posted 30 June 2014 - 01:37 PM

Hi, blueelvis - Here is a OneDrive link to my latest DMP file: http://1drv.ms/1x6dTfy


Edited by AzJazz, 30 June 2014 - 01:39 PM.


#4 AzJazz

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Posted 01 July 2014 - 09:25 AM

I also had a STOP 0x7E SYSTEM_THREAD_EXCEPTION_NOT_HANDLED BSOD show up yesterday while attempting to shut down.

 

Here is the link to that DMP file: http://1drv.ms/1okDzkN



#5 blueelvis

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Posted 03 July 2014 - 01:07 PM

Hi AzJazz,

 

Sorry for the delayed response. I was out of town. I have analyzed your Dump Files.

0: kd> !irp fffffa8019c88070
Irp is active with 3 stacks 2 is current (= 0xfffffa8019c88188)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    
 
Args: 00000000 00000000 00000000 00000000
>[ 16, 3]   0 e1 fffffa800fe0c050 00000000 fffff8000411c200-fffffa8013915740 Success Error Cancel pending
      \Driver\VMnetAdapter nt!PopSystemIrpCompletion
Args: 00016600 00000000 00000006 00000005
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa8013915740    
 
Args: 00000000 00000000 00000000 00000000
 

Now, according to the Driver_Powerstate_Failure bugcheck, the "VMNetAdapter.sys" is the root cause which is causing the blocked IRP's. I would ask you to remove the following software to see if the issue is resolved or not :-

 

1. VmWARE Products (Any you have installed)

2. Acronis

 

Let me know how it goes on ^_^


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#6 AzJazz

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Posted 05 July 2014 - 10:17 AM

Wow, this could be a huge problem - I use both of those programs every day for work.

 

I uninstalled / reinstalled both VMWare and Acronis TIH 2014, along with the newest drivers for my Nvidia GTX 770 GPU to see if that has any effect.

 

Out of curiosity - was there anything in the failure report regarding a Private Internet Access app (maybe "pia-manager.exe")? I upgraded that not too long ago, and the system freezes I have been seeing may be network failure related.



#7 blueelvis

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Posted 05 July 2014 - 11:48 AM

Wow, this could be a huge problem - I use both of those programs every day for work.
 
I uninstalled / reinstalled both VMWare and Acronis TIH 2014, along with the newest drivers for my Nvidia GTX 770 GPU to see if that has any effect.
 
Out of curiosity - was there anything in the failure report regarding a Private Internet Access app (maybe "pia-manager.exe")? I upgraded that not too long ago, and the system freezes I have been seeing may be network failure related.

 
Yea, please remove that app and check if the problem gets solved or not as the driver mentioned by me is used as the VMware virtual network adapter driver so you could surely try removing that as well.

First try removing this Private Internet Access App and see if the issue is solved or not. If the issue is still present then remove the software which I have suggested and then wait if the problem occurs or not. If the problem disappears then install the latest version of both the softwares to see if the problem persists or not.


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#8 technonymous

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Posted 05 July 2014 - 07:51 PM

The nic card driver probably needs to be updated as well to support VMware. You probably should post a speccy snapshot too.



#9 AzJazz

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Posted 10 July 2014 - 03:59 AM

Hi, all - I'm on vacation for the next few days. I'll try updating my NIC drivers, remove PIA, and post speccy when I get back.






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