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Dell XPS 8300 Multiple Problems


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#1 Mation

Mation

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Posted 28 June 2014 - 03:01 PM

http://speccy.piriform.com/results/JAZTSOMzL0eHeGeuSbbb4Ny

 

Hey guys,

 

Having some problems with my computer.  Wondering if I could get some help?  

 

Got the spec link above.  

 

Problems:

 

-Computer does not shut down properly.  It reaches the shutting down screen but remains there until I have to force it to shut down.  

 

-AMD Display Adapter ATI Radeon Graphics Card.  My computer lists that there is a problem here.  "This solution could not be downloaded.  The problem report for this solution has been deleted or changed on this computer and is no longer available."  

 

I tried getting the latest version of the AMD but while it is uploading and installing it isn't able to complete the install.  Similar to the shutting down problem where it stops before completion.

 

-Several programs I run such as iTunes, Burn Aware oftentimes freeze up and when I check task manager it is listed as not responding so I force a shut down and restart again.  

 

-My DVD drive is unable to read CD's and DVD's.  The drive is recognized but not the CD and DVD itself.  It is able to burn CD's and DVD's however.

 

Sorry to list so much problems like this.  If I could get any advice/suggestions, it would be very helpful.  Thanks! 

 

 


Minitoolbox:

 

MiniToolBox by Farbar  Version: 25-06-2014
Ran by Mikey (administrator) on 28-06-2014 at 09:51:04
Running from "C:\Users\Mikey\Downloads\Programs"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (06/28/2014 09:19:02 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (06/28/2014 09:14:01 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (06/28/2014 09:14:00 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 28558167
 
Error: (06/28/2014 09:14:00 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 28558167
 
Error: (06/28/2014 09:14:00 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (06/28/2014 09:13:59 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 28557153
 
Error: (06/28/2014 09:13:59 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 28557153
 
Error: (06/28/2014 09:13:59 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (06/28/2014 09:13:58 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 28556154
 
Error: (06/28/2014 09:13:58 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 28556154
 
 
System errors:
=============
Error: (06/28/2014 09:16:21 AM) (Source: Service Control Manager) (User: )
Description: The SessionLauncher service failed to start due to the following error: 
%%2
 
Error: (06/28/2014 09:15:56 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 8:37:29 AM on ‎6/‎28/‎2014 was unexpected.
 
Error: (06/27/2014 10:02:18 PM) (Source: Service Control Manager) (User: )
Description: The SessionLauncher service failed to start due to the following error: 
%%2
 
Error: (06/27/2014 09:23:23 PM) (Source: Service Control Manager) (User: )
Description: The Windows Update service did not shut down properly after receiving a preshutdown control.
 
Error: (06/27/2014 09:22:37 PM) (Source: DCOM) (User: )
Description: {E10F6C3A-F1AE-4ADC-AA9D-2FE65525666E}
 
Error: (06/27/2014 09:19:22 PM) (Source: Service Control Manager) (User: )
Description: The SessionLauncher service failed to start due to the following error: 
%%2
 
Error: (06/27/2014 09:19:20 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 9:17:15 PM on ‎6/‎27/‎2014 was unexpected.
 
Error: (06/27/2014 08:40:43 PM) (Source: Service Control Manager) (User: )
Description: The SessionLauncher service failed to start due to the following error: 
%%2
 
Error: (06/27/2014 08:40:41 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 8:39:07 PM on ‎6/‎27/‎2014 was unexpected.
 
Error: (06/27/2014 07:31:02 PM) (Source: Service Control Manager) (User: )
Description: The SessionLauncher service failed to start due to the following error: 
%%2
 
 
Microsoft Office Sessions:
=========================
 
CodeIntegrity Errors:
===================================
  Date: 2012-11-15 01:57:48.707
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files (x86)\Unlocker\UnlockerDriver5.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2012-11-15 01:57:48.692
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files (x86)\Unlocker\UnlockerDriver5.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2012-11-15 01:57:48.676
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files (x86)\Unlocker\UnlockerDriver5.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2012-11-15 01:57:48.660
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files (x86)\Unlocker\UnlockerDriver5.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2012-11-15 01:55:29.517
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files (x86)\Unlocker\UnlockerDriver5.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2012-11-15 01:55:29.485
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files (x86)\Unlocker\UnlockerDriver5.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2012-11-15 01:55:29.470
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files (x86)\Unlocker\UnlockerDriver5.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2012-11-15 01:55:29.454
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files (x86)\Unlocker\UnlockerDriver5.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2012-11-15 01:54:54.443
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files (x86)\Unlocker\UnlockerDriver5.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2012-11-15 01:54:54.428
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files (x86)\Unlocker\UnlockerDriver5.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
 
 
=========================== Installed Programs ============================
Adobe Flash Player 14 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 14.0.0.125 - Adobe Systems Incorporated)
Adobe Flash Player 14 Plugin (HKLM-x32\...\Adobe Flash Player Plugin) (Version: 14.0.0.125 - Adobe Systems Incorporated)
Adobe Reader X (10.1.10) MUI (HKLM-x32\...\{AC76BA86-7AD7-FFFF-7B44-AA0000000001}) (Version: 10.1.10 - Adobe Systems Incorporated)
Advanced SystemCare 7 (HKLM-x32\...\Advanced SystemCare 7_is1) (Version: 7.3.0 - IObit)
AMD Accelerated Video Transcoding (Version: 13.20.100.31206 - Advanced Micro Devices, Inc.) Hidden
AMD Catalyst Install Manager (HKLM\...\{308051DA-0048-7A07-FE8B-9B6EC119A9E8}) (Version: 8.0.915.0 - Advanced Micro Devices, Inc.)
AMD Drag and Drop Transcoding (Version: 2.00.0000 - Advanced Micro Devices, Inc.) Hidden
AMD Media Foundation Decoders (Version: 1.0.81206.1620 - Advanced Micro Devices, Inc.) Hidden
AMD Wireless Display v3.0 (Version: 1.0.0.14 - Advanced Micro Devices, Inc.) Hidden
Apple Application Support (HKLM-x32\...\{D9DAD0FF-495A-472B-9F10-BAE430A26682}) (Version: 3.0.3 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{787136D2-F0F8-4625-AA3F-72D7795AC842}) (Version: 7.1.1.3 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
ATI AVIVO64 Codecs (Version: 11.6.0.10104 - ATI Technologies Inc.) Hidden
Auslogics DiskDefrag (HKLM-x32\...\{DF6A13C0-77DF-41FE-BD05-6D5201EB0CE7}_is1) (Version: 4.5.5.0 - Auslogics Labs Pty Ltd)
avast! Free Antivirus (HKLM-x32\...\Avast) (Version: 9.0.2018 - Avast Software)
Best Buy pc app (Version: 3.1.0.0 - Best Buy) Hidden
Best Buy pc app (x32 Version: 3.1.0.0 - Best Buy) Hidden
Bing Bar (HKLM-x32\...\{3365E735-48A6-4194-9988-CE59AC5AE503}) (Version: 7.3.132.0 - Microsoft Corporation)
Bing Rewards Client Installer (x32 Version: 16.0.345.0 - Microsoft Corporation) Hidden
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
BurnAware Free 6.9.4 (HKLM-x32\...\BurnAware Free_is1) (Version:  - Burnaware)
calibre (HKLM-x32\...\{10F755FD-ED31-4ABF-8720-49A399C52297}) (Version: 0.8.33 - Kovid Goyal)
Catalyst Control Center InstallProxy (x32 Version: 2013.1206.1603.28764 - Advanced Micro Devices, Inc.) Hidden
CCleaner (HKLM\...\CCleaner) (Version: 4.14 - Piriform)
COMODO Internet Security (HKLM\...\{FD8E178D-8B4E-42DA-B434-EFF270329B1C}) (Version: 5.5.64714.1383 - COMODO Security Solutions Inc.)
Compatibility Pack for the 2007 Office system (HKLM-x32\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden
Dell Edoc Viewer (HKLM\...\{8EBA8727-ADC2-477B-9D9A-1A1836BE4E05}) (Version: 1.0.0 - Dell Inc)
Dell Getting Started Guide (HKLM-x32\...\{7DB9F1E5-9ACB-410D-A7DC-7A3D023CE045}) (Version: 1.00.0000 - Dell Inc.)
Dell MusicStage (HKLM-x32\...\{91AF2672-F5BC-42CF-8037-A9D2F92BBCC0}) (Version: 1.5.201.0 - Fingertapps)
Dell PhotoStage (HKLM-x32\...\{E4335E82-17B3-460F-9E70-39D9BC269DB3}) (Version: 1.5.0.65 - ArcSoft)
Dell Product Registration (HKLM-x32\...\{2A0F2CC5-3065-492C-8380-B03AA7106B1A}) (Version: 1.0.6 - Dell Inc.)
Dell Stage (HKLM-x32\...\{E2EBA7C0-8072-447F-856D-FFEE8D15B23B}) (Version: 1.5.201.0 - Fingertapps)
Dell System Detect (HKCU\...\9204f5692a8faf3b) (Version: 5.7.0.6 - Dell)
Dell VideoStage  (HKLM-x32\...\InstallShield_{DCE0E79A-B9AC-41AC-98C1-7EF0538BCA7F}) (Version: 1.2.0.1712 - CyberLink Corp.)
Dell VideoStage  (x32 Version: 1.2.0.1712 - CyberLink Corp.) Hidden
DirectXInstallService (x32 Version: 9.0.2 - Roxio) Hidden
doPDF 7.3 printer (HKLM\...\doPDF 7 printer_is1) (Version:  - Softland)
DW WLAN Card (HKLM\...\DW WLAN Card) (Version: 5.60.48.35 - Dell Inc.)
Epson Event Manager (HKLM-x32\...\{03B8AA32-F23C-4178-B8E6-09ECD07EAA47}) (Version: 2.40.0001 - SEIKO EPSON CORPORATION)
EPSON NX125 NX127 Series Printer Uninstall (HKLM\...\EPSON NX125 NX127 Series) (Version:  - SEIKO EPSON Corporation)
EPSON Scan (HKLM-x32\...\EPSON Scanner) (Version:  - Seiko Epson Corporation)
GetSavin (HKLM-x32\...\GetSavin) (Version: 1.1362388817 - Adpeak, Inc.)
Google Chrome (HKCU\...\Google Chrome) (Version: 35.0.1916.153 - Google Inc.)
iCloud (HKLM\...\{CE97E4D3-9F91-4D72-8A29-ED9EA90E5A15}) (Version: 2.1.3.25 - Apple Inc.)
Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 10.0.0.1046 - Intel Corporation)
Internet Download Manager (HKLM-x32\...\Internet Download Manager) (Version:  - Tonec Inc.)
iTunes (HKLM\...\{5A68A656-979F-4168-8795-E2E368AA4DC2}) (Version: 11.2.2.3 - Apple Inc.)
Java 7 Update 60 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F03217060FF}) (Version: 7.0.600 - Oracle)
Java Auto Updater (x32 Version: 2.1.60.19 - Oracle, Inc.) Hidden
JavaFX 2.1.1 (HKLM-x32\...\{1111706F-666A-4037-7777-211328764D10}) (Version: 2.1.1 - Oracle Corporation)
Junk Mail filter update (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Karen's Directory Printer (HKLM-x32\...\Karen's Directory Printer) (Version: 5.3.0.2 - Karen Kenworthy)
K-Lite Codec Pack 9.4.0 (Standard) (HKLM-x32\...\KLiteCodecPack_is1) (Version: 9.4.0 - )
Malwarebytes Anti-Malware version 1.75.0.1300 (HKLM-x32\...\Malwarebytes' Anti-Malware_is1) (Version: 1.75.0.1300 - Malwarebytes Corporation)
Mesh Runtime (x32 Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Microsoft .NET Framework 1.1 (HKLM-x32\...\{CB2F7EDD-9D1F-43C1-90FC-4F52EAE172A1}) (Version: 1.1.4322 - Microsoft)
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6015.5000 - Microsoft Corporation) Hidden
Microsoft Office 2003 Web Components (HKLM-x32\...\{90A40409-6000-11D3-8CFE-0150048383C9}) (Version: 11.0.8173.0 - Microsoft Corporation)
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office 2007 Service Pack 3 (SP3) (x32 Version:  - Microsoft) Hidden
Microsoft Office 2010 (HKLM-x32\...\{95140000-0070-0000-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office Excel MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office File Validation Add-In (HKLM-x32\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office Home and Student 2007 (HKLM-x32\...\HOMESTUDENTR) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office Home and Student 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office OneNote MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3) (x32 Version:  - Microsoft) Hidden
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Standard Edition 2003 (HKLM-x32\...\{91120409-6000-11D3-8CFE-0150048383C9}) (Version: 11.0.8173.0 - Microsoft Corporation)
Microsoft Office Word MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office XP Web Components (HKLM-x32\...\{90260409-6000-11D3-8CFE-0150048383C9}) (Version: 11.0.8173.0 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30214.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (HKLM-x32\...\{770657D0-A123-3C07-8E44-1C83EC895118}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727 (HKLM-x32\...\{15134cb0-b767-4960-a911-f2d16ae54797}) (Version: 11.0.50727.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727 (HKLM-x32\...\{22154f09-719a-4619-bb71-5b3356999fbf}) (Version: 11.0.50727.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727 (Version: 11.0.50727 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.50727 (Version: 11.0.50727 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727 (x32 Version: 11.0.50727 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727 (x32 Version: 11.0.50727 - Microsoft Corporation) Hidden
Mozilla Firefox 30.0 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 30.0 (x86 en-US)) (Version: 30.0 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 29.0.1 - Mozilla)
Mp3tag v2.49 (HKLM-x32\...\Mp3tag) (Version: v2.49 - Florian Heidenreich)
MPC-HC 1.7.4 (HKLM-x32\...\{2624B969-7135-4EB1-B0F6-2D8C397B45F7}_is1) (Version: 1.7.4 - MPC-HC Team)
MPC-HC 1.7.5 (64-bit) (HKLM\...\{2ACBF1FA-F5C3-4B19-A774-B22A31F231B9}_is1) (Version: 1.7.5 - MPC-HC Team)
MSVCRT (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSVCRT_amd64 (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
Multimedia Card Reader (HKLM-x32\...\InstallShield_{41068A8C-3F30-46B6-978A-EA692F28D1AF}) (Version: 1.7.915.93 - Fitipower)
Multimedia Card Reader (x32 Version: 1.7.915.93 - Fitipower) Hidden
Password Agent 2.6.3 (HKLM-x32\...\Password Agent 2) (Version: 2.6.3  - Moon Software)
QuickTime 7 (HKLM-x32\...\{111EE7DF-FC45-40C7-98A7-753AC46B12FB}) (Version: 7.75.80.95 - Apple Inc.)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6141 - Realtek Semiconductor Corp.)
Skype Toolbars (HKLM-x32\...\{981029E0-7FC9-4CF3-AB39-6F133621921A}) (Version: 1.0.4051 - Skype Technologies S.A.)
Skype™ 6.11 (HKLM-x32\...\{4E76FF7E-AEBA-4C87-B788-CD47E5425B9D}) (Version: 6.11.102 - Skype Technologies S.A.)
Smart Defrag 2 (HKLM-x32\...\Smart Defrag 2_is1) (Version: 2.6 - IObit)
SoulSeek 157 NS 13e (HKLM-x32\...\Soulseek2) (Version:  - )
Speccy (HKLM\...\Speccy) (Version: 1.26 - Piriform)
Spotify (HKCU\...\Spotify) (Version: 0.9.10.14.g578d350b - Spotify AB)
StartNow Toolbar (HKLM-x32\...\StartNow Toolbar) (Version: 2.3.0 - StartNow.com)
SUPERAntiSpyware (HKLM\...\{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}) (Version: 5.5.1012 - SUPERAntiSpyware.com)
Surfing Protection (HKLM-x32\...\IObit Surfing Protection_is1) (Version: 1.0 - IObit)
TagScanner 5.1.600 (HKLM-x32\...\TagScanner_is1) (Version:  - Sergey Serkov)
THX TruStudio PC (HKLM-x32\...\{010A785B-F920-4350-821B-6309909C20BB}) (Version: 1.0 - Creative Technology Limited)
Update for 2007 Microsoft Office System (KB967642) (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
Update for Microsoft Office 2007 Help for Common Features (KB963673) (HKLM-x32\...\{90120000-006E-0409-0000-0000000FF1CE}_HOMESTUDENTR_{AB365889-0395-4FAD-B702-CA5985D53D42}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{A024FC7B-77DE-45DE-A058-1C049A17BFB3}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition (HKLM-x32\...\{90120000-002A-0000-1000-0000000FF1CE}_HOMESTUDENTR_{CB68A5B0-3508-4193-AEB9-AF636DAECE0F}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{CB68A5B0-3508-4193-AEB9-AF636DAECE0F}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{E9A82945-BA29-4EE8-8F2A-2F49545E9CF2}) (Version:  - Microsoft)
Update for Microsoft Office Excel 2007 Help (KB963678) (HKLM-x32\...\{90120000-0016-0409-0000-0000000FF1CE}_HOMESTUDENTR_{199DF7B6-169C-448C-B511-1054101BE9C9}) (Version:  - Microsoft)
Update for Microsoft Office OneNote 2007 Help (KB963670) (HKLM-x32\...\{90120000-00A1-0409-0000-0000000FF1CE}_HOMESTUDENTR_{2744EF05-38E1-4D5D-B333-E021EDAEA245}) (Version:  - Microsoft)
Update for Microsoft Office Powerpoint 2007 Help (KB963669) (HKLM-x32\...\{90120000-0018-0409-0000-0000000FF1CE}_HOMESTUDENTR_{397B1D4F-ED7B-4ACA-A637-43B670843876}) (Version:  - Microsoft)
Update for Microsoft Office Script Editor Help (KB963671) (HKLM-x32\...\{90120000-006E-0409-0000-0000000FF1CE}_HOMESTUDENTR_{CD11C6A2-FFC6-4271-8EAB-79C3582F505C}) (Version:  - Microsoft)
Update for Microsoft Office Word 2007 Help (KB963665) (HKLM-x32\...\{90120000-001B-0409-0000-0000000FF1CE}_HOMESTUDENTR_{80E762AA-C921-4839-9D7D-DB62A72C0726}) (Version:  - Microsoft)
VC80CRTRedist - 8.0.50727.6195 (x32 Version: 1.2.0 - DivX, Inc) Hidden
Veetle TV (HKLM-x32\...\Veetle TV) (Version: 0.9.18 - Veetle, Inc)
WD SmartWare (HKLM\...\{07179D37-D5FE-4373-90D9-A25B992EFB3E}) (Version: 1.4.5.5 - Western Digital)
Windows Live Communications Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3508.1109 - Microsoft Corporation)
Windows Live Essentials (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0 - Microsoft Corporation) Hidden
Windows Live Installer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Language Selector (Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live Mail (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mesh (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mesh ActiveX Control for Remote Connections (HKLM-x32\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version: 15.4.5722.2 - Microsoft Corporation)
Windows Live Messenger (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live MIME IFilter (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Movie Maker (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Common (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Gallery (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (x32 Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live Remote Client (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Client Resources (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Service (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Service Resources (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live SOXE (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (x32 Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live Writer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Writer Resources (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
WinRAR 5.01 (64-bit) (HKLM\...\WinRAR archiver) (Version: 5.01.0 - win.rar GmbH)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 47%
Total physical RAM: 6126.46 MB
Available physical RAM: 3227.89 MB
Total Pagefile: 12251.09 MB
Available Pagefile: 8293.8 MB
Total Virtual: 4095.88 MB
Available Virtual: 3972.13 MB
 
========================= Partitions: =====================================
 
1 Drive c: (OS) (Fixed) (Total:918.22 GB) (Free:419.7 GB) NTFS
3 Drive f: (MY BOOK OLD) (Fixed) (Total:931.28 GB) (Free:228.7 GB) FAT32
8 Drive k: (My Book) (Fixed) (Total:1862.98 GB) (Free:403.72 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\MIKEYPC
 
Administrator            ASPNET                   Guest                    
Mikey                    
 
========================= Minidump Files ==================================
 
No minidump file found
 
 
**** End of log ****
 


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#2 hamluis

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Posted 28 June 2014 - 05:35 PM

My first suggestion is to uninstall anything developed by IObit:  Advanced System Care, Smart Defragger, Surfing Protection.

 

Then...run the chkdsk /r command on the Windows partition.

 

Then...run the sfc /scannow command.

 

Then...see how the system is running :).

 

I myself would also uninstall Comodo Internet Security...you can use the Windows Firewall and your data indicates that you have Avast installed as your AV.  There should be only real-time AV program installed on a system...having more makes Windows a bit sick.

 

If Internet Download Manager is pirated or obtained from one of the various websites which are likely to result in malware/adware being installed on the user's system...I suggest that you tell us since we don't deal with malware situations in this forum and such need address in the proper forum.

 

Louis

 



#3 Mation

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Posted 28 June 2014 - 11:49 PM

Thanks hamluis!

 

Removed Advanced System Care.  Tried to remove Smart Defragger 2 and got this message "messages file "C:\Program Files (x86)\IObit\Smart Defrag 2\unins000.msg" is missing.  Please correct the problem or obtain a new copy of the program."  So think I removed that sometime ago. 

 

Removed Comodo and activated Windows Firewall.  

 

Used the Internet Download Manager trial version.  Then purchased the premium version through their website.  Not a pirated version.

 

Ran the chkdsk /r and it took awhile to finish, especially stage 4 and 5.  I think this really helped.

 

Ran sfc /scannow and that completed with no findings.

 

Been restarting my computer and I noticed a marked improvement in completing shutdown successfully.  Will check on the other issues.  Thank you so much and I really appreciate it.  Let me know if I can post any more logs to double check on things thanks again.



#4 Willy22

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Posted 29 June 2014 - 06:58 AM

- You got problems with the "Bonjour" Service. Try if removing and re-installing all the Apple software helps.

- I see both Windows Defender & SuperAnti Spyware running. I would disable one of them.

- Run Windows Repair

http://www.bleepingcomputer.com/download/windows-repair-all-in-one/

Follow the instructions provided, disable internet & antivirus and run the program with all boxes ticked. Should take about 30 minutes on a sound system. It can/will solve the "DVD missing" problem, among others.

- Try to re-install the ATI software.



#5 dc3

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Posted 29 June 2014 - 11:28 AM

- You got problems with the "Bonjour" Service. Try if removing and re-installing all the Apple software helps.

Bonjour is part of the iTunes download.  There is no problem with Bonjour, this has shown up in any MiniToolBox event logs I've seen that has iTunes installed on it.


Edited by dc3, 29 June 2014 - 11:28 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#6 dc3

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Posted 29 June 2014 - 11:40 AM

The SessionLauncher service failure is usually the result of a problem with the Performance Counters.

 

Go to the Search programs and files box and type in cmd, when is appears in the results list right click on it and choose Run as administrator

 

When the Elevated Command opens type in the following.

 

CD\windows\system32 and press Enter.
 
LodCtr.exe /S:Backup_Original.INI and press Enter.
 
Note: This let's you backup the performance counters before we rebuild.
 
LodCtr.exe /R:PerfStringBackup.INI and press Enter.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#7 Mation

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Posted 30 June 2014 - 01:19 AM

Thanks Willy22!

 

Disabled Superantispyware.  

 

Ran all the steps in Windows Repair.  45 errors were fixed.

 

Reinstalled the ATI software and completed all the way through.

 

Also thanks dc3!

 

Ran Command Prompt and entered the 2 .exe

 

Status update:

 

-My computer shuts down properly and quickly.  A huge improvement and no stalling or freezing whatsoever. 

 

-Was able to update my ATI software.  Where before the download/installation process would begin and never finish.

 

-My DVD drive recognizes multiple cd's and dvd's placed inside it.  Before it wouldn't be able to.  Only 1 CD at a time and I would have to restart to read another CD or DVD.

 

Thanks so much!  Huge improvements in my computer system overall.  



#8 Willy22

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Posted 30 June 2014 - 02:13 AM

- Glad to hear that "Windows Repair" was helpful. Another feather in the cap of the author of the program.

- The default value for "Windows Repair" is to enable the MS Firewall at the exit of the program. If the user wants, then this start up state can be changed.

- Does your AVAST AV have a build-in firewall ? Are both the AVAST & MS firewalls running/active ? Then disable one firewall.

- "45 errors fixed" ????? Can you give more details ? What do you mean ?


Edited by Willy22, 30 June 2014 - 02:30 AM.


#9 dc3

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Posted 30 June 2014 - 09:54 AM

@willy22

 

If you read the Speccy you will see that they are running Comodo for a firewall.

 

Window Defender in Windows 7 is not an active antivirus and can be run with Avast without any problem.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#10 dc3

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Posted 30 June 2014 - 10:01 AM

@Mation

 

You can run the Windows firewall and the Comodo at the same time.  But this is not recommended as this can result is slowed performance.  I would suggest going into the Control Panel and type firewall in the search box.  When it opens turn off the Windows firewall.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#11 Willy22

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Posted 30 June 2014 - 03:09 PM

@willy22

 

If you read the Speccy you will see that they are running Comodo for a firewall.

 

Window Defender in Windows 7 is not an active antivirus and can be run with Avast without any problem.

- Comodo was removed. Mation uses the AVAST Free version and that's without a firewall. So, the MS firewall can be left untouched.

- I know about Defender. But that's not what I wrote.






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