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Malaware Bytes NOGO


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4 replies to this topic

#1 Harris1965

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Posted 28 June 2014 - 02:09 PM

Can't run a simple malaware bytes scan...keep getting hung up on same file ...something in App Data/Roaming and related to Skype and my 15 yr old son!

 

Please advise a workaround to clean this out and restore order.

 

Thx.


Edited by hamluis, 29 June 2014 - 08:17 AM.
Moved from Win 7 to Am I Infected - Hamluis.


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#2 dicke

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Posted 28 June 2014 - 03:48 PM

Hi,

Have you tried any other scans? Do you have any security software installed?

Inability to run security software is often an indication of an infection.

Keep us posted


Stay well and surf safe [stay protected]

Dick E


#3 wpgwpg

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Posted 28 June 2014 - 04:23 PM

 Try running Malwarebytes in Safe Mode.  If that doesn't work, try uninstalling it and download a fresh copy.  Some other tools you could try would be AdwCleaner, Junk Removal Tool, and TDSSkiller.  

 If none of the above helps please download and run Speccy.  After running it click File -> Publish snapshot... Copy and paste the link it gives you into your next post.  Then download minitoolbox and run it with the following boxes checked:

List last 10 Event Viewer Errors
List Installed Programs
List Users, Partitions, and Memory size
List Minidump files
Copy the resulting log and paste into a reply here.  This will help with problem determination.
 
Good luck.

Everyone with a computer should back his system up to an external hard drive regularly.  :thumbsup:

#4 Keithuk

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Posted 29 June 2014 - 11:51 AM

I've used Malwarebytes Anti-Malware for years without any problems. I tried Malwarebytes Anti-Malware 2.0 > but it add to may features which I don't need so I put back Malwarebytes Anti-Malware 1.75 and everything is back to normal.


Keith

Windows ME (spare computer)
Windows XP 2002 Professional SP3 (desktop computer)
Windows 7 Professional SP1 32bit (laptop computer)

Windows 8 64bit spare drive for laptop computer


#5 noknojon

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Posted 29 June 2014 - 11:23 PM

Hello -

One idea is to use MBAM Chameleon (already installed with MBAM).

Please follow from ** Note

 

* If you are notified the Database is out of date click Update Now
* Click Scan Now >>

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** Note: If Malwarebytes will not launch please do the following to launch Malwarebytes Chameleon:
* Click Start (Start, Search, All files and folders for Windows XP) then type mbam
* Double click one of the four following files (if one does not work try the next one, and so on) -

A black command window will open. Follow those instructions until the Malwarebytes program starts the scan

mbam-chameleon.scr
mbam-chameleon
mbam-chameleon.exe
mbam-chameleon.com
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** When completed click the down arrow on Export Log and select Text file (*.txt)
* Save the file to your desktop as MBAM
* Click Apply Actions then restart your computer if requested
* Copy and past the contents of MBAM.txt in your reply






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