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AArrgh!! Crashed ASUS A54C and can't recover it


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#1 CB54

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Posted 28 June 2014 - 01:50 PM

Help please

My wife wanted new memory and a larger hard drive on her ASUS A54C Laptop.

Put in a new SO-DIMM and BIOS saw the memory, so that worked.

Backed up the data files only (didn't do an image...:-(  )

Took her HDD out and tried to clone it using Acronis True Image 2014 on my desktop. (Note - I've done this step a few times, mostly to clone an operating system onto a SSD.)

For some reason, the cloning did not work. Now I'm stuck with neither drive working in the laptop! The laptop will not boot, won't go through POST, no cursor, nothing....

Have tried all sorts of recovery disks, bootable DVDs, bootable CDs, etc.

The DVD/CD drive starts to spin, but nothing happens, not even a prompt. Cannot get into the setup screen (BIOS). It will not even work with a Windows 7 installation disk! Also not with an image file built from a generic Win7 iso using Acronis.

This is getting embarrassing......

 

Here are the laptop particulars (when it was last running)

Model A54C

Motherboard K54C

BIOS Platform K54C, Version 205 - 2/16/12

Windows 7 Home Premium

Microsoft Core I3

Old HDD - Toshiba MK3259GSXP 320 GB

New HDD - WD WD5000BPKX

 

Also; been trying to get this up and running without putting it completely back together again. Maybe this model has some sort of freaky case-open stuff that keeps it from working if all the pieces are not back together?? Don't know, just asking.

 



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#2 wpgwpg

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Posted 28 June 2014 - 02:07 PM

 I'd put the original hard drive back in the laptop and restore to factory settings.  If you don't have the discs to do that, you can likely get Asus to send them to you for a small fee (usually around $30).  After you get it working again, use one of the Easeus tools to do the cloning.  I've been using the Easeus Todo Backup Free and Partition Master Pro for several years now, and can attest that these folks really know their stuff.  I believe the backup program will clone drives, although in the past I've always used the now unavailable Norton Ghost which Symantec decided to buy and drop support for.  :hysterical:

 

Good luck.


Everyone with a computer should back his system up to an external hard drive regularly.  :thumbsup:

#3 dc3

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Posted 28 June 2014 - 02:08 PM

You posted that you installed the new memory and the BIOS recognized it, but did you boot with it to make sure it was compatible?

 

You might want to try replacing the original RAM and see what happens.

 

Please post the make and model of the RAM you purchased.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#4 CB54

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Posted 28 June 2014 - 02:30 PM

Memory is Crucial DDR3 PC3-12800

Did not take any RAM out, just added 4 GB of the above.

Yes, it booted with the new RAM added, although it may be a good suggestion to take it out and try booting with the original HDD, which I'll try pretty quickly.

In the middle of getting AIK onto a disk, then setting up a PXE environment to try that on the laptop.



#5 CB54

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Posted 28 June 2014 - 02:33 PM

Thank you for the quick responses!



#6 dc3

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Posted 28 June 2014 - 02:38 PM

Remove the new RAM and try to access the BIOS again.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#7 CB54

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Posted 28 June 2014 - 03:09 PM

That did it!

Step 1 in the fix and repair manual....heehee

Thanks for the help!

Going to back up the entire disk now, then start over again!



#8 dc3

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Posted 28 June 2014 - 03:30 PM

Let us know if you need any other help. :thumbup2:


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#9 CB54

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Posted 28 June 2014 - 09:43 PM

Thanks so very much for the help. Computer doing fine now.




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