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Split from: http://www.bleepingcomputer.com/forums/t/530632/bad-pool-header


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6 replies to this topic

#1 Bag McDamage

Bag McDamage

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Posted 27 June 2014 - 10:10 PM

HI,

I have the same issue of Bad_pool_header and running windows 8.1, and now have blue screens of death...

 

I hope this is the correct forum to post this request for help.

 

As background

1.I have the problematic PC running in safe mode with command prompt available. I am posting from a back up PC, so please bear with me while I move actions/downloads between them via a USB stick.

 

2. Several self-attempts over the last 6 days have failed including 'Driver Verifier Manager' and restoring to an earlier point has failed several times. I only upgraded to 8.1 about 3 weeks ago and it was going fine.  Then I probably downloaded something that didn't agree with 8.1 - Perhaps itunes.

 

Moving forward - 

Following your instruction from the beginning here is the speccy -

 

http://speccy.piriform.com/results/opeAJ5vxAD45QOKpxT2DkdD

 

 

I look to you now for your help please..



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#2 Bag McDamage

Bag McDamage
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Posted 28 June 2014 - 04:21 AM

further to  my last post I have now Please downloaded MiniToolBox  , saved it to the desktop and run it. I checkmark the following checkboxes and produced the following results 

 
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 
and produced the following results:- 

 

 

 

MiniToolBox by Farbar  Version: 25-06-2014
Ran by Mark (administrator) on 28-06-2014 at 19:14:27
Running from "C:\Users\Mark\Desktop"
Microsoft Windows 8.1 Pro  (X64)
Boot Mode: Network
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (06/28/2014 01:14:55 PM) (Source: PerfNet) (User: )
Description: 
 
Error: (06/28/2014 01:14:55 PM) (Source: PerfNet) (User: )
Description: 
 
Error: (06/28/2014 01:14:54 PM) (Source: PerfNet) (User: )
Description: 
 
Error: (06/28/2014 01:14:54 PM) (Source: PerfNet) (User: )
Description: 
 
Error: (06/28/2014 01:14:53 PM) (Source: PerfNet) (User: )
Description: 
 
Error: (06/28/2014 01:14:53 PM) (Source: PerfNet) (User: )
Description: 
 
Error: (06/28/2014 01:14:52 PM) (Source: PerfNet) (User: )
Description: 
 
Error: (06/28/2014 01:14:51 PM) (Source: PerfNet) (User: )
Description: 
 
Error: (06/28/2014 01:14:51 PM) (Source: PerfNet) (User: )
Description: 
 
Error: (06/28/2014 01:14:50 PM) (Source: PerfNet) (User: )
Description: 
 
 
System errors:
=============
Error: (06/28/2014 07:13:26 PM) (Source: DCOM) (User: Marks-PC)
Description: 1084ShellHWDetectionUnavailable{DD522ACC-F821-461A-A407-50B198B896DC}
 
Error: (06/28/2014 07:13:22 PM) (Source: DCOM) (User: Marks-PC)
Description: 1084WSearchUnavailable{B52D54BB-4818-4EB9-AA80-F9EACD371DF8}
 
Error: (06/28/2014 07:13:22 PM) (Source: DCOM) (User: Marks-PC)
Description: 1084WSearchUnavailable{B52D54BB-4818-4EB9-AA80-F9EACD371DF8}
 
Error: (06/28/2014 07:13:22 PM) (Source: DCOM) (User: Marks-PC)
Description: 1084WSearchUnavailable{B52D54BB-4818-4EB9-AA80-F9EACD371DF8}
 
Error: (06/28/2014 07:13:22 PM) (Source: DCOM) (User: Marks-PC)
Description: 1084WSearchUnavailable{B52D54BB-4818-4EB9-AA80-F9EACD371DF8}
 
Error: (06/28/2014 07:13:22 PM) (Source: DCOM) (User: Marks-PC)
Description: 1084WSearchUnavailable{B52D54BB-4818-4EB9-AA80-F9EACD371DF8}
 
Error: (06/28/2014 07:13:22 PM) (Source: DCOM) (User: Marks-PC)
Description: 1084WSearchUnavailable{B52D54BB-4818-4EB9-AA80-F9EACD371DF8}
 
Error: (06/28/2014 07:13:22 PM) (Source: DCOM) (User: Marks-PC)
Description: 1084WSearchUnavailable{B52D54BB-4818-4EB9-AA80-F9EACD371DF8}
 
Error: (06/28/2014 07:13:22 PM) (Source: DCOM) (User: Marks-PC)
Description: 1084WSearchUnavailable{B52D54BB-4818-4EB9-AA80-F9EACD371DF8}
 
Error: (06/28/2014 07:13:22 PM) (Source: DCOM) (User: Marks-PC)
Description: 1084WSearchUnavailable{B52D54BB-4818-4EB9-AA80-F9EACD371DF8}
 
 
Microsoft Office Sessions:
=========================
Error: (06/28/2014 01:14:55 PM) (Source: PerfNet)(User: )
Description: 
 
Error: (06/28/2014 01:14:55 PM) (Source: PerfNet)(User: )
Description: 
 
Error: (06/28/2014 01:14:54 PM) (Source: PerfNet)(User: )
Description: 
 
Error: (06/28/2014 01:14:54 PM) (Source: PerfNet)(User: )
Description: 
 
Error: (06/28/2014 01:14:53 PM) (Source: PerfNet)(User: )
Description: 
 
Error: (06/28/2014 01:14:53 PM) (Source: PerfNet)(User: )
Description: 
 
Error: (06/28/2014 01:14:52 PM) (Source: PerfNet)(User: )
Description: 
 
Error: (06/28/2014 01:14:51 PM) (Source: PerfNet)(User: )
Description: 
 
Error: (06/28/2014 01:14:51 PM) (Source: PerfNet)(User: )
Description: 
 
Error: (06/28/2014 01:14:50 PM) (Source: PerfNet)(User: )
Description: 
 
 
 
=========================== Installed Programs ============================
µTorrent (HKLM-x32\...\uTorrent) (Version: 2.0.1 - )
Apple Application Support (HKLM-x32\...\{D9DAD0FF-495A-472B-9F10-BAE430A26682}) (Version: 3.0.3 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{787136D2-F0F8-4625-AA3F-72D7795AC842}) (Version: 7.1.1.3 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
AVG 2014 (HKLM\...\AVG) (Version: 2014.0.4592 - AVG Technologies)
AVG 2014 (Version: 14.0.3972 - AVG Technologies) Hidden
AVG 2014 (Version: 14.0.4592 - AVG Technologies) Hidden
AVG PC TuneUp (x32 Version: 12.0.4010.19 - AVG Technologies) Hidden
AVG PC TuneUp Language Pack (en-US) (x32 Version: 12.0.4010.19 - AVG Technologies) Hidden
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
CCleaner (HKLM\...\CCleaner) (Version: 4.14 - Piriform)
Definition Update for Microsoft Office 2013 (KB2760587) 32-Bit Edition (HKLM-x32\...\{91150000-0011-0000-0000-0000000FF1CE}_Office15.PROPLUSR_{2BC398D2-11C8-43B1-AB84-675D33EB28C2}) (Version:  - Microsoft)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 35.0.1916.153 - Google Inc.)
Google Update Helper (x32 Version: 1.3.24.7 - Google Inc.) Hidden
GSimReaderApp (HKLM-x32\...\{B3D1B88D-F479-4AEE-982F-6575F4531AC5}) (Version: 1.0.7.2 - Your Company Name)
iCloud (HKLM\...\{81E20D41-C277-4526-934D-F2380AF91B78}) (Version: 3.1.0.40 - Apple Inc.)
iTunes (HKLM\...\{5A68A656-979F-4168-8795-E2E368AA4DC2}) (Version: 11.2.2.3 - Apple Inc.)
Microsoft Access MUI (English) 2013 (x32 Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft Access Setup Metadata MUI (English) 2013 (x32 Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft DCF MUI (English) 2013 (x32 Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft Excel MUI (English) 2013 (x32 Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft Groove MUI (English) 2013 (x32 Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft InfoPath MUI (English) 2013 (x32 Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft Lync MUI (English) 2013 (x32 Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft Office 64-bit Components 2013 (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft Office OSM MUI (English) 2013 (x32 Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft Office OSM UX MUI (English) 2013 (x32 Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft Office Professional Plus 2013 (HKLM-x32\...\Office15.PROPLUSR) (Version: 15.0.4569.1506 - Microsoft Corporation)
Microsoft Office Professional Plus 2013 (x32 Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2013 (x32 Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft Office Proofing Tools 2013 - English (x32 Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft Office Proofing Tools 2013 - Español (x32 Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit MUI (English) 2013 (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2013 (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2013 (x32 Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2013 (x32 Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft OneNote MUI (English) 2013 (x32 Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft Outlook MUI (English) 2013 (x32 Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft PowerPoint MUI (English) 2013 (x32 Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft Publisher MUI (English) 2013 (x32 Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM-x32\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Word MUI (English) 2013 (x32 Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Nokia Connectivity Cable Driver (HKLM\...\{BC4AE628-81A4-4FC6-863A-7A9BA2E2531F}) (Version: 7.1.32.69 - )
Outils de vérification linguistique 2013 de Microsoft Office - Français (x32 Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
PhoneTrans 3.7.2 (HKLM-x32\...\{F0B50B3A-0C1F-43D8-BE90-70241B473114}}_is1) (Version: 3.7.2 - iMobie Inc.)
Recuva (HKLM\...\Recuva) (Version: 1.50 - Piriform)
Service Pack 1 for Microsoft Office 2013 (KB2850036) 32-Bit Edition (HKLM-x32\...\{91150000-0011-0000-0000-0000000FF1CE}_Office15.PROPLUSR_{7F6C4883-A18C-459A-82C1-A2F9403F2DA6}) (Version:  - Microsoft)
Service Pack 1 for Microsoft Office 2013 (KB2850036) 32-Bit Edition (x32 Version:  - Microsoft) Hidden
Speccy (HKLM\...\Speccy) (Version: 1.26 - Piriform)
Update for Microsoft Excel 2013 (KB2881014) 32-Bit Edition (HKLM-x32\...\{90150000-0016-0409-0000-0000000FF1CE}_Office15.PROPLUSR_{33BAD262-B737-4DFA-8527-02961A9CE7BB}) (Version:  - Microsoft)
Update for Microsoft Excel 2013 (KB2881014) 32-Bit Edition (HKLM-x32\...\{90150000-0018-0409-0000-0000000FF1CE}_Office15.PROPLUSR_{33BAD262-B737-4DFA-8527-02961A9CE7BB}) (Version:  - Microsoft)
Update for Microsoft Excel 2013 (KB2881014) 32-Bit Edition (HKLM-x32\...\{90150000-001B-0409-0000-0000000FF1CE}_Office15.PROPLUSR_{33BAD262-B737-4DFA-8527-02961A9CE7BB}) (Version:  - Microsoft)
Update for Microsoft Excel 2013 (KB2881014) 32-Bit Edition (HKLM-x32\...\{91150000-0011-0000-0000-0000000FF1CE}_Office15.PROPLUSR_{33BAD262-B737-4DFA-8527-02961A9CE7BB}) (Version:  - Microsoft)
Update for Microsoft Lync 2013 (KB2817678) 32-Bit Edition (HKLM-x32\...\{90150000-012B-0409-0000-0000000FF1CE}_Office15.PROPLUSR_{AC57CF13-C24E-4C00-969F-5394DAE589C5}) (Version:  - Microsoft)
Update for Microsoft Lync 2013 (KB2850074) 32-Bit Edition (HKLM-x32\...\{90150000-012B-0409-0000-0000000FF1CE}_Office15.PROPLUSR_{A4EACEBA-1944-45DB-B547-8967AA7926B9}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2760344) 32-Bit Edition (HKLM-x32\...\{91150000-0011-0000-0000-0000000FF1CE}_Office15.PROPLUSR_{A7610F07-E844-4444-8E1D-D5BC8AD0B4C5}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2760544) 32-Bit Edition (HKLM-x32\...\{91150000-0011-0000-0000-0000000FF1CE}_Office15.PROPLUSR_{45B7D395-EB9B-414F-9E46-5849B42326E2}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2768012) 32-Bit Edition (HKLM-x32\...\{91150000-0011-0000-0000-0000000FF1CE}_Office15.PROPLUSR_{66421820-D3CA-450A-898C-78D7E40108E6}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2817302) 32-Bit Edition (HKLM-x32\...\{90150000-0016-0409-0000-0000000FF1CE}_Office15.PROPLUSR_{1644D7F6-90EE-4252-8884-18E4E330529D}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2817302) 32-Bit Edition (HKLM-x32\...\{91150000-0011-0000-0000-0000000FF1CE}_Office15.PROPLUSR_{1644D7F6-90EE-4252-8884-18E4E330529D}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2826040) 32-Bit Edition (HKLM-x32\...\{91150000-0011-0000-0000-0000000FF1CE}_Office15.PROPLUSR_{B7EA8070-C37F-4617-82F4-52CF3304595A}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2837644) 32-Bit Edition (HKLM-x32\...\{91150000-0011-0000-0000-0000000FF1CE}_Office15.PROPLUSR_{9BC5FF1D-9626-44D7-BC7F-EB44BD8BDB9F}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2863843) 32-Bit Edition (HKLM-x32\...\{90150000-002A-0000-1000-0000000FF1CE}_Office15.PROPLUSR_{AD7045B8-1D75-4B4C-8120-12F045D206C7}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2863843) 32-Bit Edition (HKLM-x32\...\{91150000-0011-0000-0000-0000000FF1CE}_Office15.PROPLUSR_{AD7045B8-1D75-4B4C-8120-12F045D206C7}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2878313) 32-Bit Edition (HKLM-x32\...\{91150000-0011-0000-0000-0000000FF1CE}_Office15.PROPLUSR_{1FB43AFB-8112-41B9-B9A6-A43474F46123}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2880457) 32-Bit Edition (HKLM-x32\...\{91150000-0011-0000-0000-0000000FF1CE}_Office15.PROPLUSR_{D27F6360-AE1E-4C8C-8ECD-C0375E20B923}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2880462) 32-Bit Edition (HKLM-x32\...\{90150000-006E-0409-0000-0000000FF1CE}_Office15.PROPLUSR_{5D6439FF-D651-4B13-B52E-2508AB9DE19D}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2880462) 32-Bit Edition (HKLM-x32\...\{91150000-0011-0000-0000-0000000FF1CE}_Office15.PROPLUSR_{5D6439FF-D651-4B13-B52E-2508AB9DE19D}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2880464) 32-Bit Edition (HKLM-x32\...\{91150000-0011-0000-0000-0000000FF1CE}_Office15.PROPLUSR_{06EF2BF7-7351-4D70-A0D5-588FCCF9808D}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2880476) 32-Bit Edition (HKLM-x32\...\{90150000-002A-0000-1000-0000000FF1CE}_Office15.PROPLUSR_{DDF64A37-8E32-406E-A94C-9F5B03661A21}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2880476) 32-Bit Edition (HKLM-x32\...\{91150000-0011-0000-0000-0000000FF1CE}_Office15.PROPLUSR_{DDF64A37-8E32-406E-A94C-9F5B03661A21}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2880478) 32-Bit Edition (HKLM-x32\...\{91150000-0011-0000-0000-0000000FF1CE}_Office15.PROPLUSR_{7C5CEE0F-6823-4BB7-A28F-76FEC14EB6AC}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2880991) 32-Bit Edition (HKLM-x32\...\{90150000-001F-0409-0000-0000000FF1CE}_Office15.PROPLUSR_{3365FE58-896F-45DE-8051-E48F6D8069FD}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2880991) 32-Bit Edition (HKLM-x32\...\{90150000-001F-040C-0000-0000000FF1CE}_Office15.PROPLUSR_{A2D4D766-14AE-46CA-BD99-801FB1523626}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2880991) 32-Bit Edition (HKLM-x32\...\{90150000-001F-0C0A-0000-0000000FF1CE}_Office15.PROPLUSR_{17F87C6D-FB2C-40BA-9228-5C49C9A27972}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2881035) 32-Bit Edition (HKLM-x32\...\{90150000-0016-0409-0000-0000000FF1CE}_Office15.PROPLUSR_{01B80B63-C638-4004-9148-75B8C8518B1E}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2881035) 32-Bit Edition (HKLM-x32\...\{90150000-0090-0409-0000-0000000FF1CE}_Office15.PROPLUSR_{01B80B63-C638-4004-9148-75B8C8518B1E}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2881035) 32-Bit Edition (HKLM-x32\...\{91150000-0011-0000-0000-0000000FF1CE}_Office15.PROPLUSR_{01B80B63-C638-4004-9148-75B8C8518B1E}) (Version:  - Microsoft)
Update for Microsoft OneDrive for Business (KB2881018) 32-Bit Edition (HKLM-x32\...\{90150000-002A-0000-1000-0000000FF1CE}_Office15.PROPLUSR_{D3CFB57E-39C0-4D2F-96D2-EC8BB1DB369D}) (Version:  - Microsoft)
Update for Microsoft OneDrive for Business (KB2881018) 32-Bit Edition (HKLM-x32\...\{90150000-002A-0409-1000-0000000FF1CE}_Office15.PROPLUSR_{D3CFB57E-39C0-4D2F-96D2-EC8BB1DB369D}) (Version:  - Microsoft)
Update for Microsoft OneDrive for Business (KB2881018) 32-Bit Edition (HKLM-x32\...\{90150000-00BA-0409-0000-0000000FF1CE}_Office15.PROPLUSR_{D3CFB57E-39C0-4D2F-96D2-EC8BB1DB369D}) (Version:  - Microsoft)
Update for Microsoft OneDrive for Business (KB2881018) 32-Bit Edition (HKLM-x32\...\{91150000-0011-0000-0000-0000000FF1CE}_Office15.PROPLUSR_{D3CFB57E-39C0-4D2F-96D2-EC8BB1DB369D}) (Version:  - Microsoft)
Update for Microsoft OneNote 2013 (KB2880458) 32-Bit Edition (HKLM-x32\...\{90150000-002A-0000-1000-0000000FF1CE}_Office15.PROPLUSR_{E102B907-56A0-476E-9D7F-D74C7C42527F}) (Version:  - Microsoft)
Update for Microsoft OneNote 2013 (KB2880458) 32-Bit Edition (HKLM-x32\...\{90150000-00A1-0409-0000-0000000FF1CE}_Office15.PROPLUSR_{E102B907-56A0-476E-9D7F-D74C7C42527F}) (Version:  - Microsoft)
Update for Microsoft OneNote 2013 (KB2880458) 32-Bit Edition (HKLM-x32\...\{91150000-0011-0000-0000-0000000FF1CE}_Office15.PROPLUSR_{E102B907-56A0-476E-9D7F-D74C7C42527F}) (Version:  - Microsoft)
Update for Microsoft Outlook 2013 (KB2880470) 32-Bit Edition (HKLM-x32\...\{90150000-001A-0409-0000-0000000FF1CE}_Office15.PROPLUSR_{1BCA67A6-5329-48D0-A088-C097AC7A14BD}) (Version:  - Microsoft)
Update for Microsoft Outlook 2013 (KB2880470) 32-Bit Edition (HKLM-x32\...\{91150000-0011-0000-0000-0000000FF1CE}_Office15.PROPLUSR_{1BCA67A6-5329-48D0-A088-C097AC7A14BD}) (Version:  - Microsoft)
Update for Microsoft PowerPoint 2013 (KB2881000) 32-Bit Edition (HKLM-x32\...\{90150000-0018-0409-0000-0000000FF1CE}_Office15.PROPLUSR_{4F3B2C6F-B7F9-431F-84ED-C29F47B31DB7}) (Version:  - Microsoft)
Update for Microsoft PowerPoint 2013 (KB2881000) 32-Bit Edition (HKLM-x32\...\{91150000-0011-0000-0000-0000000FF1CE}_Office15.PROPLUSR_{4F3B2C6F-B7F9-431F-84ED-C29F47B31DB7}) (Version:  - Microsoft)
Update for Microsoft Publisher 2013 (KB2726952) 32-Bit Edition (HKLM-x32\...\{90150000-0019-0409-0000-0000000FF1CE}_Office15.PROPLUSR_{173C8CEB-B73E-4C38-AF3A-05EA5BB860D4}) (Version:  - Microsoft)
Update for Microsoft Publisher 2013 (KB2726952) 32-Bit Edition (HKLM-x32\...\{91150000-0011-0000-0000-0000000FF1CE}_Office15.PROPLUSR_{173C8CEB-B73E-4C38-AF3A-05EA5BB860D4}) (Version:  - Microsoft)
Update for Microsoft Visio Viewer 2013 (KB2817301) 32-Bit Edition (HKLM-x32\...\{90150000-006E-0409-0000-0000000FF1CE}_Office15.PROPLUSR_{25C61889-2E44-4BE1-9E96-9364BFDCF501}) (Version:  - Microsoft)
Update for Microsoft Visio Viewer 2013 (KB2817301) 32-Bit Edition (HKLM-x32\...\{91150000-0011-0000-0000-0000000FF1CE}_Office15.PROPLUSR_{25C61889-2E44-4BE1-9E96-9364BFDCF501}) (Version:  - Microsoft)
Update for Microsoft Word 2013 (KB2878319) 32-Bit Edition (HKLM-x32\...\{91150000-0011-0000-0000-0000000FF1CE}_Office15.PROPLUSR_{A7CD05CC-CA85-428C-91FD-74A908D126E1}) (Version:  - Microsoft)
Update for Microsoft Word 2013 (KB2881005) 32-Bit Edition (HKLM-x32\...\{90150000-001A-0409-0000-0000000FF1CE}_Office15.PROPLUSR_{F60958B9-F8A9-488F-99AD-8A6D95070CD8}) (Version:  - Microsoft)
Update for Microsoft Word 2013 (KB2881005) 32-Bit Edition (HKLM-x32\...\{90150000-001B-0409-0000-0000000FF1CE}_Office15.PROPLUSR_{F60958B9-F8A9-488F-99AD-8A6D95070CD8}) (Version:  - Microsoft)
Update for Microsoft Word 2013 (KB2881005) 32-Bit Edition (HKLM-x32\...\{90150000-012B-0409-0000-0000000FF1CE}_Office15.PROPLUSR_{F60958B9-F8A9-488F-99AD-8A6D95070CD8}) (Version:  - Microsoft)
Update for Microsoft Word 2013 (KB2881005) 32-Bit Edition (HKLM-x32\...\{91150000-0011-0000-0000-0000000FF1CE}_Office15.PROPLUSR_{F60958B9-F8A9-488F-99AD-8A6D95070CD8}) (Version:  - Microsoft)
Visual Studio 2012 x64 Redistributables (HKLM\...\{8C775E70-A791-4DA8-BCC3-6AB7136F4484}) (Version: 14.0.0.1 - AVG Technologies)
Visual Studio 2012 x86 Redistributables (HKLM-x32\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
VLC media player 2.1.3 (HKLM-x32\...\VLC media player) (Version: 2.1.3 - VideoLAN)
WinRAR 5.10 (64-bit) (HKLM\...\WinRAR archiver) (Version: 5.10.0 - win.rar GmbH)
WinZip 18.5 (HKLM\...\{CD95F661-A5C4-44F5-A6AA-ECDD91C240E3}) (Version: 18.5.11111 - WinZip Computing, S.L. )
 
========================= Memory info: ===================================
 
Percentage of memory in use: 21%
Total physical RAM: 4086.18 MB
Available physical RAM: 3223.41 MB
Total Pagefile: 8182.18 MB
Available Pagefile: 7385.9 MB
Total Virtual: 4095.88 MB
Available Virtual: 3981.68 MB
 
========================= Partitions: =====================================
 
2 Drive c: () (Fixed) (Total:2047.66 GB) (Free:1446.92 GB) NTFS
3 Drive d: () (Removable) (Total:1.92 GB) (Free:1.73 GB) FAT
 
========================= Users: ========================================
 
User accounts for \\MARKS-PC
 
Administrator            Guest                    Mark                     
 
========================= Minidump Files ==================================
 
No minidump file found
 
 
**** End of log ****


#3 dc3

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Posted 28 June 2014 - 10:09 AM

Have you been using the registry cleaner option in Ccleaner?


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#4 Bag McDamage

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Posted 28 June 2014 - 06:27 PM

yes i did use Ccleaner once recently and I also used avg tuneup, both as attempts to uncover and fix the slowness I was experiencing.


Edited by Bag McDamage, 28 June 2014 - 06:35 PM.


#5 dc3

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Posted 29 June 2014 - 08:09 AM

 
The following was originally posted by Animal, one of our Site Administrators.
 
Bleeping Computer DOES NOT recommend the use of registry cleaners/optimizers for several reasons:
 
Registry cleaners are extremely powerful applications that can damage the registry by using aggressive cleaning routines and cause your computer to become unbootable.
--------------------------------------------------------------
Not all registry cleaners are created equal. There are a number of them available but they do not all work entirely the same way. Each vendor uses different criteria as to what constitutes a "bad entry". One cleaner may find entries on your system that will not cause problems when removed, another may not find the same entries, and still another may want to remove entries required for a program to work.
 
Not all registry cleaners create a backup of the registry before making changes. If the changes prevent the system from booting up, then there is no backup available to restore it in order to regain functionality. A backup of the registry is essential BEFORE making any changes to the registry.
 
Improperly removing registry entries can hamper malware disinfection and make the removal process more difficult if your computer becomes infected. For example, removing malware related registry entries before the infection is properly identified can contribute to system instability and even make the malware undetectable to removal tools.
 
The usefulness of cleaning the registry is highly overrated and can be dangerous. In most cases, using a cleaner to remove obsolete, invalid, and erroneous entries does not affect system performance but it can result in unpredictable results.
 
Unless you have a particular problem that requires a registry edit to correct it, I would suggest you leave the registry alone. Using registry cleaning tools unnecessarily or incorrectly could lead to disastrous effects on your operating system such as preventing it from ever starting again. For routine use, the benefits to your computer are negligible while the potential risks are great.

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#6 Bag McDamage

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Posted 29 June 2014 - 03:57 PM

Thank you for your help andresponses. Problem resolved by resetting and re-installing Windows. A difficult problem needed an in-kind resolution.

 

Regards



#7 dc3

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Posted 29 June 2014 - 04:37 PM

Glad you resolve the problem.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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