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internet connection unsafe, malwarebytes won't run, user is a tech moron

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#1 milla999


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Posted 28 June 2014 - 05:03 AM

Hello, please assist me, I have tried what I know to do, but computers are not my thing beyond the basics. I'm using Windows 7 home basic.
My problems as far as I can see:
Internet connection is unsafe when I open firefox, google chrome or explorer.
Date and time are changed every time I restart laptop, so can't restore system to previous point.
I ran a rootkit remover which detects nothing.
Microsoft security essentials removed a worm, and now detects nothing.
Malwarebytes detected malware and removed, but now won't open (not responding.)
Windows update not functioning. Unknown error.
This began while I was researching bitcoin, ha ha, go figure.

I would really appreciate help from someone who has skill dealing with tech-UNsavvy people who need quite clear explanations of what to do next.
I tried to look at other threads for help but don't understand what I'm reading.

Thanks for your time and attention to my woes!

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#2 wpgwpg


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Posted 28 June 2014 - 09:16 AM

 The first thing I'd do would be to boot to Safe Mode and see if I couldn't get Malwarebytes to run.  While in Safe Mode, I'd run MSE again too because some viruses can hide themselves in normal mode.  I'd also back up any data I didn't want to lose while you still can.  

  If Malwareybtes still doesn't run in Safe Mode, try running System Restore to get back to a date prior to the start of the problem.


 When you've gotten your system back like you want it, I urge you to get yourself an external hard drive and a good 3rd party backup program. You can set it up to do everything automagically at the time and frequency of your choice. 1 TB external hard drives are about $60 these days and a really good FREE backup program is the Easeus Todo Backup Free.  That can save you a lot of time and frustration the next time something like this happens. Sooner or later it happens to all computers for one reason or another.
 Good luck.

Edited by wpgwpg, 28 June 2014 - 10:27 AM.

Everyone with a computer should back his system up to an external hard drive regularly.  :thumbsup:

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