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Blue screen


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#1 kavanax

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Posted 27 June 2014 - 06:01 PM

Hi, i have a dell laptop running on windows 7 home premium. A few days ago i started getting the blue screen of death so and ran a dell diagnostic which came back saying i had problems with my hard drive. The problem continued so i installed a new hard driver and i'm still getting the blue screen, my computer just crashes and i see that blue screen.

 

Where should i start?



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#2 dicke

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Posted 27 June 2014 - 06:41 PM

Hi,

What scans have you run? CHKDSK /r is one, The diagnostic from the HDD manufacturer is another. What security software do you have installed and current?

Keep us posted


Stay well and surf safe [stay protected]

Dick E


#3 dc3

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Posted 28 June 2014 - 08:57 AM

Since this is a new hdd you would have to install the operating system on it.  Because this is a fresh installation on a new hdd I would start looking at other hardware problems, like the RAM.

 

1) Please download the Memtest86 Pre-Compiled Bootable ISO file.
 
2) Unzip the downloaded memtest86 file.  You will need a program like 7-Zip to unzip this file.
 
3) Inside, you will find the memtest86 file.
 
4) Please download and install ImageBurn.
 
5) Insert blank CD into your CD drive.
 
6) Open ImgBurn, and click on Write image file to disc.
 
ImgBurn1_zps715cb1c2.png
 
7) Click on the Browse for a file... icon:
 
ImgBurn2_zpsaea72ba9.png
 
8) Locate the memtest86 file, and click on the Open button.
 
9) Click on the blue arrow to start burning bootable memtest86 CD.
 
imageburn11_zpse44f577b.png
 
10) Once the CD is created, boot from it, and memtest will automatically start to run.  
 
Please note:  It may be neccessary to change the boot order in the BIOS so the CD/DVD-ROM is the first device in the boot order and the hdd second.
 
Each pass consists of 8 tests, it is suggested that you run at least 7 passes, this will take several hours, you may find it simpler to let it run overnight.  The longer you run the passes the more comprehensive the results will be.
 
If you are running multiple modules and have a failure, remove all but one module and test it separately, continue this with each module till you find the one that failed.  
 
When you discern that a module is good, use it to test each slot to be sure there isn't a problem with one of them.
 
When the test is complete a display similar to the one below will appear.  Note the locations of the Pass and Errors, any Error is indicative of a failed module.
 
memtest1_zps7be717f5.png

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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