Hi guys! Big fan of the site.
Specs: Windows 7 Home Premium, service pack 1, 64-bit
Window Media Player product version 12.0.7601.18150
This may be a larger issue involving a virus and not WMP itself (I'm not sure), so let me just start with what's been going on.
I started having issues trying to burn a music cd after I updated Windows (which I rarely do), so I ran Malwarebytes and Avast scans (both free versions) which detected and deleted a few things. On reboot, the desktop could not be found. I restarted again and everything seemed to go back to normal. Rescanned and rebooted some more. All looked fine.
Except when I started WMP it made me reconfigure settings, and stopped playing video files correctly. The audio will play (eventually) but no image. I tested with videos I've had and played many times before. I tried reinstalling codecs and it made no difference. It was still playing music files just fine. Now today it seems to have gotten progressively worse. It will no longer play certain music from a file, either, and in fact often stops responding to any command (spinning wheel of death). I did try turning WMP functionality off and then back on via the Features settings, which made absolutely no difference.
Occasionally I have gotten error messages on startup, citing problems with atiumdva.dll, atiadlxy.dll, and javaw.exe however they don’t appear every time.
I’d really appreciate any tips or thoughts… do I just have a virus my scanners aren’t catching? Did one of the updates go wrong and mess things up?
I do not have any restore points (other than factory) and really would prefer not to go that route if possible.
Anyway, thanks in advance for your help!