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tried to remove malware, now getting unable to connect to proxy srvr


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#1 Scubagal

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Posted 27 June 2014 - 02:08 PM

I have somehow gotten a virus/malware called "ads by keep now" on my Dell laptop. I searched online for a way to get rid of it after unsuccessfully trying to uninstall any programs that I thought might have caused it. I ran adwcleaner based on another site's recommendations. It identified a BUNCH of things to be deleted, which made me a little nervous, but I went ahead and selected CLEAN. Now I am getting a message saying "unable to connect to proxy server" using Google Chrome (seams to be same on IE and Firefox too) even though it looks as though my internet connection is fine. I don't recall having set up a proxy server, but I am not sure if that may have been defaulted when I got the laptop years ago. And from what I know about them, it SEEMS like it would be a good idea to have one so I am not sure what to do now. I have found forums that give directions on how to disable the proxy server, but I am not sure if that would make things better or worse.

I am currently running a full scan from Microsoft Security Essentials, but since I have already run a quick scan by them and it didn't find anything, I dont' have high hopes that anything will be any different this time. Btw, I do have a license for McAfee, but I disabled the McAfee and installed MSE on a recommendation from a friend. Not sure if McAfee would be any better at identifying this malware and removing it than MSE, but I guess it is an option to reinstall it if you would recommend that.

On another btw, I am currently unemployed and looking for a job and this is my only PC (I am on an ipad now), so I really need to get it back up and running so I can apply for positions. I would really appreciate any help that you can provide me.

Thanks

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#2 nasdaq

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Posted 02 July 2014 - 09:16 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Reset your proxy.

In Internet Explorer go to Tools - Internet Options - Connections Tab - Lan Settings and remove the reference to 127.0.0.1:xxxx if found, then uncheck "Use a proxy server" and check "Automatically detect settings".
===

If you use Firefox in Tools Menu > Options... > Advanced Tab > Network Tab > Connection > Settings. Select the Auto-detect proxy settings for this network option. Or no proxy if you do not need it.
===

If you use Firefox remove the proxy settings also.
http://support.mozilla.com/en-US/kb/Firefox+cannot+load+websites+but+other+programs+can?s=proxy+settings&as=s
===

Download the correct version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
===

Keep me posted.

#3 nasdaq

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Posted 09 July 2014 - 08:45 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.




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