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Infected by Trojan.Gen.SMH

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#1 Professor H

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Posted 27 June 2014 - 01:20 PM

I am running Windows 7 on my PC laptop.


I recently tried to download WinZip.  I was directed to a website to download WinZip in order to open an archive data file with extension .7z. As I was downloading what I though was WinZip, Symantec Endpoint Protection notified me I was infected by a "Trojan.Gen.SMH".  I tried Symantec's Power Eraser Tool, but it did not detect any malware.  When I open Chrome, it does not open to my preferred home page.


Any advice would be greatly appreciated!





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#2 boopme


    To Insanity and Beyond

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Posted 27 June 2014 - 02:02 PM

If Power eraser failed then we should get a deeper look. Please follow this Preparation Guide, do steps 6,7 and 8 and post in a new topic.
Let me know if all went well.
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