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spyware scanner found unwanted programs not listed in programs and features


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#1 splungee

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Posted 27 June 2014 - 08:05 AM

I'm running Windows 7 and a few months back had to remove Snap.do and some other unwanted programs.  I managed to get them off, I beleive.  I'm not sure, but I beleive I had to delete some folders to get them off fully. Subsequent Superantispyware runs did not report any unwanted programs.

This morning Avast alerted me Snap.do was back.  I opened a browser and confirmed the home page was hijacked.  Avast said it could remove it for me and when I looked, the home page was back and Snap.do wasn't on my list of programs in control panel>prorams and features.

I ran malware bytes and nothing too bad was found.  I ran Superantispyware and it reported regcleaner pro, Advanced Sysrem Protector and AppsHat Mobile Apps were installed.  I let the Super antispyware try to remove them and also cleaned out some tracking cookies.  I cehcked programs and the 3 weren't there.  Re-running Super antispyware however keeps reporting they're in my system.

Any ideas?  Was my original removal not successful?  Can these apps hide?



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#2 boopme

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Posted 27 June 2014 - 09:50 AM

Hello Splungee, this one is a bit tricky.
Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.
Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.
If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.
It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.
If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.
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#3 splungee

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Posted 27 June 2014 - 09:52 AM

Thanks Boopme!

I'm at work now, but this evening, I'll see what I can do and post



#4 boopme

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Posted 27 June 2014 - 09:57 AM

OK...
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 splungee

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Posted 27 June 2014 - 07:50 PM

I posted the DDS and Attach files here:  http://www.bleepingcomputer.com/forums/t/539247/spyware-scanner-found-unwanted-programs-not-listed-in-programs-and-features-ii/

 

Thanks all!



#6 Queen-Evie

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Posted 28 June 2014 - 09:08 AM

Now that you have posted logs in MRL

Please refrain from asking for further help from other members or staff until the Malware Removal Team has checked your posted log. The Malware Removal Team work very hard to investigate a unique solution to your problem and you will receive individual expert assistance. This takes time and effort so we ask you to please be patient while waiting for assistance and NOT to make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member. Any modifications you make on your own can result in system changes which may not show it the log you already posted. Further, following advice outside of that post may cause confusion for the team member assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.


 

The Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean. If you followed any other advice already, please ensure you inform the Malware Removal Team Team Helper when they respond to assist you with your log. This will help them know what has been done and they probably will ask for an updated log.


 

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Removal Team member is already assisting you and not open the thread to respond.


 

If HelpBot replies to your topic, please follow Step One so it will report your topic to the team members.

 

This topic is closed.


Edited by Queen-Evie, 28 June 2014 - 09:08 AM.





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