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What would I run to repair Registry after malware attacked it?


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#1 Ktanaqui

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Posted 27 June 2014 - 01:07 AM

Forgive me if this is the wrong area.

 

Long story short, my sister managed to get some malware on her desktop which edited the registry. Is there a program in existent to automatically repair the registry without those nasty bits, or do they have to be manually removed? It would be much simpler if there's a program available, because she's not quite the brightest tool in the shed when it comes to computer... and I can't just like, physically go over to fix the computer. And the computer is pretty much a zombie for the time being - the internet outright crashes (Chrome) or refuses to go where it's told to (redirect malware), so I don't know that TeamViewer would even allow me to help with that.


Edited by hamluis, 27 June 2014 - 05:19 AM.
Moved from AV/AM Software to Am I Infected - Hamluis.


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#2 TsVk!

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Posted 27 June 2014 - 04:26 AM

The machine is still infected by the sounds of it. It is not a simple registry clean to bring it back to working...

 

She will need to seek online help here (or elsewhere), or have someone assist her physically if she is not capable of forums assistance.

 

Sorry

 

TsVk!



#3 Unfitgames

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Posted 27 June 2014 - 12:31 PM

Join.me would give some access but that would require a website to download the link. You could also have her run HiJackThis!, Although, you should review the log to ensure you're not removing wanted items.

 

The system may still be infected or could just still have hooks in the browser. I am not familiar enough with Teamviewer but I do LogMeIn virus removals all the time for my clients.

 

Good Luck!



#4 chakotay2

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Posted 27 June 2014 - 10:02 PM

Join.me isn't a bad choice but may have some problems. It doesn't work with UAC / elevated permissions. Teamviewer is free for personal use, you may want to take a look at it.






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