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need help getting some adware off my computer (tried everything I can find)


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#1 stompr

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Posted 26 June 2014 - 07:19 PM

Symptoms are popups in the bottom left (http://gyazo.com/d6cf7c502eea3d7631d164e64a748830) and right (http://gyazo.com/b27a68db63d24ed492f998e66b8bc1f1) corners, and I get redirected to sites I'm sure aren't the kind I want to be on when I click a link every once in a while. All symptoms occur in all browsers, even occasionally in Steam when I'm accessing the store or the in game browser, and the 2 popups occur in parts of DotA 2 also.
 
I've been scouring the internet looking for everything, and have tried malwarebytes, adwcleaner, ccleaner, looking through installed programs, and browser extensions. I used my free trial of hitman pro a while ago but I'd be willing to purchase it if things were drastic enough.
 
Thanks so much in advance to anyone who has any ideas.

Edit: Moved topic from Windows 7 to the more appropriate forum.~ Animal

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#2 dicke

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Posted 26 June 2014 - 07:38 PM

Welcome,

Sounds like you have tried enough do-it-yourself fixes to convince me that you need professional help.

This open forum isn't the place to do that. I'm going to ask a moderator to move your message into another forum

Read the rules and follow instructions carefully. The volunteer staff will guide you through the process and get your system clean.

Keep us posted


Stay well and surf safe [stay protected]

Dick E


#3 boopme

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Posted 27 June 2014 - 09:54 AM

Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.
Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.
If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.
It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.
If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.
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