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Error messages related to DNS

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#1 capricorntony13


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Posted 26 June 2014 - 06:40 PM



I have worked with two BC employees, Broni and Nasdaq, on trying to fix my issue. Below is a link on our past communications:






On bootup of my OS, I get two error messages: One has a yellow exclamation point that says: 'Error accessing the registry', followed by an error message with a red X that says: 'unexpected error; quitting'.


After using several anti-everything programs ( av, anti-malware, anti-rootkit, etc ), and in several different modes ( normal, Safe Mode, Safe Mode with Networking ), I came up clean except for two conditions. In RougueKiller x64, the scan results consistently come up with these registry entries:


¤¤¤ Registry Entries : 6 ¤¤¤

[PUM.Dns] (X64) HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Tcpip\Parameters | DhcpNameServer :  -> FOUND
[PUM.Dns] (X64) HKEY_LOCAL_MACHINE\System\ControlSet001\Services\Tcpip\Parameters | DhcpNameServer :  -> FOUND
[PUM.Dns] (X64) HKEY_LOCAL_MACHINE\System\ControlSet002\Services\Tcpip\Parameters | DhcpNameServer :  -> FOUND
[PUM.Dns] (X64) HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{ACC8FA5E-7FF1-406E-B191-D9606FD518DB} | DhcpNameServer :  -> FOUND
[PUM.Dns] (X64) HKEY_LOCAL_MACHINE\System\ControlSet001\Services\Tcpip\Parameters\Interfaces\{ACC8FA5E-7FF1-406E-B191-D9606FD518DB} | DhcpNameServer :  -> FOUND
[PUM.Dns] (X64) HKEY_LOCAL_MACHINE\System\ControlSet002\Services\Tcpip\Parameters\Interfaces\{ACC8FA5E-7FF1-406E-B191-D9606FD518DB} | DhcpNameServer :  -> FOUND
Condition number two,  in RogueKiller x64, when it is scanning in SafeMode with Networking, it finds these EAT's:
¤¤¤ Antirootkit : 4 ¤¤¤
[EAT:Addr] (explorer.exe) napinsp.dll - DllCanUnloadNow : C:\windows\system32\wpdshserviceobj.dll @ 0x7fef4493d60
[EAT:Addr] (explorer.exe) napinsp.dll - DllGetClassObject : C:\windows\system32\wpdshserviceobj.dll @ 0x7fef4491a74
[EAT:Addr] (explorer.exe) napinsp.dll - DllRegisterServer : C:\windows\system32\wpdshserviceobj.dll @ 0x7fef4496070
[EAT:Addr] (explorer.exe) napinsp.dll - DllUnregisterServer : C:\windows\system32\wpdshserviceobj.dll @ 0x7fef4496278
Since then, I have turned off the use of Internet Explorer. Now, the Antirootkit comes up clean, and the registry errors still come up, and my original problem still persists. I have reset my router, and made sure that the IP address that renews to the computer was changed to a different address. 



Nasdaq believes that it is not a malware issue. I would be happy to get the issue corrected. I think that just before the issue arose, IE 11 seemed 'funny'. This issue has affected two of my three computers. I am trying to clean the desktop before I can apply the same cure to one of the laptops.


Please let me know what you think. 


Thank you. 

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#2 cj27282


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Posted 26 June 2014 - 07:00 PM

Did you try ComboFix?

#3 capricorntony13

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Posted 01 July 2014 - 06:30 AM

I am sorry for the delay. I have a desktop and a laptop with the exact same issue. I have been trying to cure the desktop so that I know what to do with the laptop. This is what I did since we last spoke. I went onto the laptop, updated all the a/v programs that I could. I went into safe mode, and hit the laptop with rougurkiller first, then adwkiller, hijack this, malware bytes a/v, malware bytes antirootkit, superantispyware, tdss killer, and a few others that could be done without internet access. I then went into safe mode with networking and ran combofix. It worked aft one reboot, but reverted back to the original problems after that reboot. I may try this again, run combofix, and then run eset online scanner and bit defender. I am assuming that the virus reinstalled itself. I am hoping that we can cure this issue, because I can only think of one other solution, that is to pull the drives out and scan them as slave drives on a separate computer ( or, wipe them clean and reinstall the OS ).

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