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video causes pc to crash


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3 replies to this topic

#1 jsberry

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Posted 26 June 2014 - 03:57 PM

Hi

 

when I try to do anything with video on my pc it crashes. It freezes up and sometimes there are pink stripes appear on the screen when trying to move the mouse.

 

This happens when streaming video but they seem to play if I download them first.

It also happens every time I try to convert video to another format e.g AVI to DVD.

I have tried short videos but it makes no difference it can happen anytime from a few seconds to a few minutes after the video has started.

 

I have tried different software to convert,

Also tried new video drivers

Could it be a faulty video card ?

I have windows 7 SP1, i.e 11

The fan seems to run ok and I have the side of the case so there should be plenty of air to cool it.

 

I would like to fix this problem as its impossible for me to work on any video.


Edited by hamluis, 26 June 2014 - 04:01 PM.
Moved from Audio/Video Apps to Win 7 - Hamluis.


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#2 hamluis

hamluis

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Posted 26 June 2014 - 04:01 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 jsberry

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Posted 27 June 2014 - 07:23 AM

As requested, thanks

 

http://speccy.piriform.com/results/e0hyFSnEyVba7ePFdH0O4GH

 

MiniToolBox by Farbar  Version: 25-06-2014
Ran by user (administrator) on 27-06-2014 at 12:31:48
Running from "C:\Users\user\Downloads"
Microsoft Windows 7 Professional  Service Pack 1 (X86)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (06/27/2014 00:28:57 PM) (Source: Application Error) (User: )
Description: Faulting application name: iexplore.exe, version: 11.0.9600.17126, time stamp: 0x53882e30
Faulting module name: aswWrcIEBroker32.dll, version: 1.0.0.1, time stamp: 0x5327fb29
Exception code: 0xc0000005
Fault offset: 0x00003340
Faulting process id: 0xf74
Faulting application start time: 0xiexplore.exe0
Faulting application path: iexplore.exe1
Faulting module path: iexplore.exe2
Report Id: iexplore.exe3

 

Error: (06/26/2014 09:43:16 PM) (Source: Application Error) (User: )
Description: Faulting application name: iexplore.exe, version: 11.0.9600.17126, time stamp: 0x53882e30
Faulting module name: jscript9.dll, version: 11.0.9600.17126, time stamp: 0x53883991
Exception code: 0xc0000005
Fault offset: 0x0001d5f5
Faulting process id: 0xc40
Faulting application start time: 0xiexplore.exe0
Faulting application path: iexplore.exe1
Faulting module path: iexplore.exe2
Report Id: iexplore.exe3

 

Error: (06/26/2014 08:40:53 PM) (Source: Desktop Window Manager) (User: )
Description: The Desktop Window Manager has encountered a fatal error (0x88980406)

Error: (06/26/2014 08:05:21 PM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_32) - 1>Failed to compile: PresentationFramework, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35 . Error code = 0x800706be

 

Error: (06/26/2014 08:05:01 PM) (Source: Application Error) (User: )
Description: Faulting application name: mscorsvw.exe, version: 4.0.30319.18408, time stamp: 0x52310992
Faulting module name: clr.dll, version: 4.0.30319.18408, time stamp: 0x52310b2d
Exception code: 0xc0000005
Fault offset: 0x003e72a5
Faulting process id: 0x264
Faulting application start time: 0xmscorsvw.exe0
Faulting application path: mscorsvw.exe1
Faulting module path: mscorsvw.exe2
Report Id: mscorsvw.exe3

 

Error: (06/26/2014 08:05:00 PM) (Source: .NET Runtime) (User: )
Description: Application: mscorsvw.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an internal error in the .NET Runtime at IP 641672A5 (63D80000) with exit code 80131506.

 

Error: (06/26/2014 08:02:45 PM) (Source: Application Error) (User: )
Description: Faulting application name: Service_KMS.exe, version: 13.2.0.0, time stamp: 0x53a73868
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0x00000000
Fault offset: 0x005301a0
Faulting process id: 0x178
Faulting application start time: 0xService_KMS.exe0
Faulting application path: Service_KMS.exe1
Faulting module path: Service_KMS.exe2
Report Id: Service_KMS.exe3

 

Error: (06/26/2014 07:46:36 PM) (Source: Application Error) (User: )
Description: Faulting application name: iexplore.exe, version: 11.0.9600.17126, time stamp: 0x53882e30
Faulting module name: aswWrcIEBroker32.dll, version: 1.0.0.1, time stamp: 0x5327fb29
Exception code: 0xc0000005
Fault offset: 0x00003340
Faulting process id: 0xf0c
Faulting application start time: 0xiexplore.exe0
Faulting application path: iexplore.exe1
Faulting module path: iexplore.exe2
Report Id: iexplore.exe3

 

Error: (06/25/2014 10:35:31 PM) (Source: Application Error) (User: )
Description: Faulting application name: iexplore.exe, version: 11.0.9600.17126, time stamp: 0x53882e30
Faulting module name: aswWrcIEBroker32.dll, version: 1.0.0.1, time stamp: 0x5327fb29
Exception code: 0xc0000005
Fault offset: 0x00003340
Faulting process id: 0x578
Faulting application start time: 0xiexplore.exe0
Faulting application path: iexplore.exe1
Faulting module path: iexplore.exe2
Report Id: iexplore.exe3

 

Error: (06/25/2014 09:09:53 PM) (Source: Application Error) (User: )
Description: Faulting application name: iexplore.exe, version: 11.0.9600.17126, time stamp: 0x53882e30
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521ea91c
Exception code: 0xc0000374
Fault offset: 0x000c3873
Faulting process id: 0xe48
Faulting application start time: 0xiexplore.exe0
Faulting application path: iexplore.exe1
Faulting module path: iexplore.exe2
Report Id: iexplore.exe3

 

System errors:
=============
Error: (06/27/2014 11:59:56 AM) (Source: Service Control Manager) (User: )
Description: The Service KMSELDI service terminated unexpectedly.  It has done this 1 time(s).

 

Error: (06/27/2014 10:41:43 AM) (Source: Service Control Manager) (User: )
Description: The Service KMSELDI service terminated unexpectedly.  It has done this 1 time(s).

 

Error: (06/26/2014 08:03:02 PM) (Source: Service Control Manager) (User: )
Description: The Service KMSELDI service terminated unexpectedly.  It has done this 1 time(s).

 

Error: (06/26/2014 08:02:00 PM) (Source: BugCheck) (User: )
Description: 0x00000050 (0x9ba0f628, 0x00000001, 0x95d65973, 0x00000001)C:\Windows\MEMORY.DMP062614-30828-01

 

Error: (06/26/2014 08:01:55 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 19:59:48 on ‎26/‎06/‎2014 was unexpected.

 

Error: (06/26/2014 07:00:03 PM) (Source: Service Control Manager) (User: )
Description: The Service KMSELDI service failed to start due to the following error:
%%1053

 

Error: (06/26/2014 07:00:03 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Service KMSELDI service to connect.

 

Error: (06/26/2014 04:26:04 PM) (Source: Service Control Manager) (User: )
Description: The Service KMSELDI service failed to start due to the following error:
%%1053

 

Error: (06/26/2014 04:26:04 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Service KMSELDI service to connect.

 

Error: (06/25/2014 08:13:26 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the lmhosts service.

 

Microsoft Office Sessions:
=========================
Error: (06/27/2014 00:28:57 PM) (Source: Application Error)(User: )
Description: iexplore.exe11.0.9600.1712653882e30aswWrcIEBroker32.dll1.0.0.15327fb29c000000500003340f7401cf91f8d5e311daC:\Program Files\Internet Explorer\iexplore.exeC:\Program Files\AVAST Software\Avast\aswWrcIEBroker32.dll39967fe6-fdee-11e3-a6ab-00252201b6d2

 

Error: (06/26/2014 09:43:16 PM) (Source: Application Error)(User: )
Description: iexplore.exe11.0.9600.1712653882e30jscript9.dll11.0.9600.1712653883991c00000050001d5f5c4001cf917f31688745C:\Program Files\Internet Explorer\iexplore.exeC:\Windows\System32\jscript9.dll7f629788-fd72-11e3-a7ef-00252201b6d2

 

Error: (06/26/2014 08:40:53 PM) (Source: Desktop Window Manager)(User: )
Description: 0x88980406

 

Error: (06/26/2014 08:05:21 PM) (Source: .NET Runtime Optimization Service)(User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_32) - 1>Failed to compile: PresentationFramework, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35 . Error code = 0x800706be
PresentationFramework, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35

 

Error: (06/26/2014 08:05:01 PM) (Source: Application Error)(User: )
Description: mscorsvw.exe4.0.30319.1840852310992clr.dll4.0.30319.1840852310b2dc0000005003e72a526401cf917177742b96C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exeC:\Windows\Microsoft.NET\Framework\v4.0.30319\clr.dllc59a575a-fd64-11e3-a7ef-00252201b6d2

 

Error: (06/26/2014 08:05:00 PM) (Source: .NET Runtime)(User: )
Description: Application: mscorsvw.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an internal error in the .NET Runtime at IP 641672A5 (63D80000) with exit code 80131506.

 

Error: (06/26/2014 08:02:45 PM) (Source: Application Error)(User: )
Description: Service_KMS.exe13.2.0.053a73868unknown0.0.0.00000000000000000005301a017801cf91711eeba388C:\Program Files\KMSpico\Service_KMS.exeunknown748a8980-fd64-11e3-a7ef-00252201b6d2

 

Error: (06/26/2014 07:46:36 PM) (Source: Application Error)(User: )
Description: iexplore.exe11.0.9600.1712653882e30aswWrcIEBroker32.dll1.0.0.15327fb29c000000500003340f0c01cf9169ca3a751cC:\Program Files\Internet Explorer\iexplore.exeC:\Program Files\AVAST Software\Avast\aswWrcIEBroker32.dll32b485f6-fd62-11e3-9762-00252201b6d2

 

Error: (06/25/2014 10:35:31 PM) (Source: Application Error)(User: )
Description: iexplore.exe11.0.9600.1712653882e30aswWrcIEBroker32.dll1.0.0.15327fb29c00000050000334057801cf90b179da8866C:\Program Files\Internet Explorer\iexplore.exeC:\Program Files\AVAST Software\Avast\aswWrcIEBroker32.dlla1a503ef-fcb0-11e3-8e6c-00252201b6d2

 

Error: (06/25/2014 09:09:53 PM) (Source: Application Error)(User: )
Description: iexplore.exe11.0.9600.1712653882e30ntdll.dll6.1.7601.18247521ea91cc0000374000c3873e4801cf90b16824dac1C:\Program Files\Internet Explorer\iexplore.exeC:\Windows\SYSTEM32\ntdll.dllab30086e-fca4-11e3-8e6c-00252201b6d2

 

=========================== Installed Programs ============================
Adobe Flash Player 14 ActiveX (HKLM\...\Adobe Flash Player ActiveX) (Version: 14.0.0.125 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.02) (HKLM\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.02 - Adobe Systems Incorporated)
Apple Application Support (HKLM\...\{5D09C772-ECB3-442B-9CC6-B4341C78FDC2}) (Version: 2.3.4 - Apple Inc.)
Apple Software Update (HKLM\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
avast! Free Antivirus (HKLM\...\Avast) (Version: 9.0.2016 - Avast Software)
AVS Video Converter 8.5 (HKLM\...\AVS4YOU Video Converter 7_is1) (Version: 8.5.1.551 - Online Media Technologies Ltd.)
Canon MP Navigator EX 3.0 (HKLM\...\MP Navigator EX 3.0) (Version:  - )
Canon MP640 series MP Drivers (HKLM\...\{1199FAD5-9546-44f3-81CF-FFDB8040B7BF}_Canon_MP640_series) (Version:  - Canon Inc.)
Canon My Printer (HKLM\...\CanonMyPrinter) (Version: 3.2.0 - Canon Inc.)
CyberLink PowerDirector 12 (HKLM\...\InstallShield_{E1646825-D391-42A0-93AA-27FA810DA093}) (Version: 12.0.2420.0 - CyberLink Corp.)
CyberLink PowerDirector 12 (Version: 12.0.2420.0 - CyberLink Corp.) Hidden
CyberLink WaveEditor 2 (HKLM\...\InstallShield_{324F76CC-D8DD-4D87-B77D-D4AF5E1AA7B3}) (Version: 2.0.4203 - CyberLink Corp.)
CyberLink WaveEditor 2 (Version: 2.0.4203 - CyberLink Corp.) Hidden
Definition update for Microsoft Office 2010 (KB982726) (HKLM\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{E14AE329-F210-4EDD-B775-290821C66C1F}) (Version:  - Microsoft)
Google Chrome (HKLM\...\Google Chrome) (Version: 35.0.1916.153 - Google Inc.)
Google Update Helper (Version: 1.3.24.15 - Google Inc.) Hidden
Java 7 Update 60 (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F03217060FF}) (Version: 7.0.600 - Oracle)
Java Auto Updater (Version: 2.1.60.19 - Oracle, Inc.) Hidden
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft Office 2010 Service Pack 1 (SP1) (HKLM\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{047B0968-E622-4FAA-9B4B-121FA109EDDE}) (Version:  - Microsoft)
Microsoft Office 2010 Service Pack 1 (SP1) (Version:  - Microsoft) Hidden
Microsoft Office Access MUI (English) 2010 (Version: 14.0.6029.1000 - Microsoft Corporation) Hidden
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000 - Microsoft Corporation) Hidden
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.6029.1000 - Microsoft Corporation) Hidden
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.6029.1000 - Microsoft Corporation) Hidden
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.6029.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.6029.1000 - Microsoft Corporation) Hidden
Microsoft Office Professional 2010 (HKLM\...\Office14.SingleImage) (Version: 14.0.6029.1000 - Microsoft Corporation)
Microsoft Office Proof (English) 2010 (Version: 14.0.6029.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2010 (Version: 14.0.6029.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.6029.1000 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2010 (Version: 14.0.6029.1000 - Microsoft Corporation) Hidden
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.6029.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.6029.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000 - Microsoft Corporation) Hidden
Microsoft Office Single Image 2010 (Version: 14.0.6029.1000 - Microsoft Corporation) Hidden
Microsoft Office Word MUI (English) 2010 (Version: 14.0.6029.1000 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
NewBlue Video Essentials for PowerDirector (HKLM\...\NewBlue Video Essentials for Cyberlink) (Version: 3.0 - NewBlue)
NewBlue Video Essentials II for PowerDirector (HKLM\...\NewBlue Video Essentials II for Cyberlink) (Version: 3.0 - NewBlue)
NewBlue Video Essentials III for PowerDirector (HKLM\...\NewBlue Video Essentials III for Cyberlink) (Version: 3.0 - NewBlue)
NVIDIA Control Panel 307.83 (Version: 307.83 - NVIDIA Corporation) Hidden
NVIDIA Graphics Driver 307.83 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 307.83 - NVIDIA Corporation)
NVIDIA Install Application (Version: 2.1002.109.706 - NVIDIA Corporation) Hidden
NVIDIA Update 1.10.8 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Update) (Version: 1.10.8 - NVIDIA Corporation)
NVIDIA Update Components (Version: 1.10.8 - NVIDIA Corporation) Hidden
QuickTime (HKLM\...\{B67BAFBA-4C9F-48FA-9496-933E3B255044}) (Version: 7.74.80.86 - Apple Inc.)
RadioRage Internet Explorer Toolbar (HKLM\...\RadioRage_4jbar Uninstall Internet Explorer) (Version:  - Mindspark Interactive Network)
Replay Media Catcher 5 (5.0.1.36) (HKLM\...\Replay Media Catcher 5) (Version: 5.0.1.36 - Applian Technologies)
Streaming Video Recorder V4.2.5 (HKLM\...\{2CD65167-671F-49A3-B6C7-3B919DF028E2}_is1) (Version: 4.2.5 - Apowersoft)
VLC media player 2.1.3 (HKLM\...\VLC media player) (Version: 2.1.3 - VideoLAN)
WinPcap 4.1.3 (HKLM\...\WinPcapInst) (Version: 4.1.0.2980 - Riverbed Technology, Inc.)
WinRAR 5.01 (32-bit) (HKLM\...\WinRAR archiver) (Version: 5.01.0 - win.rar GmbH)

 

========================= Memory info: ===================================

Percentage of memory in use: 34%
Total physical RAM: 1791.3 MB
Available physical RAM: 1181.48 MB
Total Pagefile: 3582.61 MB
Available Pagefile: 2806.05 MB
Total Virtual: 2047.88 MB
Available Virtual: 1944.94 MB

 

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:232.88 GB) (Free:189.91 GB) NTFS

 

========================= Users: ========================================

User accounts for \\USER-PC

Administrator            Guest                    UpdatusUser             
user                    

 

**** End of log ****


Edited by hamluis, 27 June 2014 - 10:44 AM.


#4 hamluis

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Posted 04 July 2014 - 04:18 PM

It appears to me that you have used a tool to illegally install Windows (KMSPico).

 

This forum will not be able to assist you, due to such.

 

"No subject matter will be allowed whose purpose is to defeat existing copyright or security measures. If a user persists and/or the activity is obviously illegal the staff reserves the right to remove such content and/or ban the user. This would also mean encouraging the use or continued use of pirated software is not permitted, and subject to the same consequences."

This topic is now closed, if you have any questions about my actions...please submit such via PM.

 

Louis






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