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HijackThis Log: Please help Diagnose (Computer Slow,AVG can't complete scan)


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#1 TheJs

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Posted 26 June 2014 - 02:52 AM

A bit of background. I am running WIndows7 64-bit. I downloaded DAEMON tools lite recently, accidently installed malware, Uninstalled DAEMON tools and a malware I can see using control panel. Scanned with Spybot Search and Destroy then Malware Bytes. Found some stuff with Spybot, removed them. Computer seems fine, maybe a little laggy at random times, but might be me overthinking it right now.

Then yesterday, I accidently turned off the mains without shutting down. Started computer and it was super slow. Mouse/cursor is reactive and all, plus the icons on the desktop highlight fine, but whenever I try to do anything the computer hangs(or is slow slow it practically hangs). Turned off power, started com again, this time in Safe Mode, computer runs better. Installed AVG in Safe Mode, but it either says 'Processes scanning failed...[some error code]", or Boot Sector HIDDEN. Installed Advanced System Care, ran a scan, no malware.

So finally did a CHKDSK on C:, took some time found some "Read failure with status...". Com restarted by itself, seemed to run much smoother. Tried to do an AVG scan to confirm no viruses, scanned crashed with error "the instruction at 00775cf88a referenced memory at 0x37811030. The memory could not be read. Click on OK to terminate the program". Have not CHKDSK D: yet. I do not dare attach my external drive to backup in case of virus. 

Now I ran HijackThis, and here I am with the log file:
 

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 08:39:24, on 26/6/2014
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v10.0 (10.00.9200.16921)
Boot mode: Normal
 
Running processes:
C:\Users\User\AppData\Local\Akamai\netsession_win.exe
C:\Users\User\AppData\Local\Google\Update\GoogleUpdate.exe
D:\Program Files (x86)\IObit\Advanced SystemCare 7\ASCTray.exe
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe
D:\Program Files (x86)\AVG\AVG2014\avgui.exe
C:\Users\User\AppData\Local\Akamai\netsession_win.exe
C:\Program Files (x86)\TOSHIBA\ConfigFree\NDSTray.exe
C:\windows\SysWOW64\ctfmon.exe
C:\Program Files (x86)\TOSHIBA\ConfigFree\CFSwMgr.exe
C:\Program Files (x86)\Common Files\microsoft shared\virtualization handler\cvh.exe
C:\Users\User\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\User\AppData\Local\Google\Chrome\Application\chrome.exe
Q:\140066.enu\Office14\EXCELC.EXE
C:\Users\User\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Common Files\microsoft shared\virtualization handler\OfficeVirt.exe
C:\Users\User\AppData\Local\Google\Chrome\Application\chrome.exe
Q:\140066.enu\Office14\OffSpon.EXE
C:\Users\User\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\User\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\User\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\User\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\User\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\User\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\User\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\User\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\User\AppData\Local\Google\Chrome\Application\chrome.exe
D:\Program Files (x86)\Trend Micro\HiJackThis\HiJackThis.exe
 
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = Preserve
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://toshiba.msn.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/p/?LinkId=255141
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/p/?LinkId=255141
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = 
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = 
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = 
F2 - REG:system.ini: UserInit=userinit.exe,
O2 - BHO: Java™ Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - D:\Program Files (x86)\Java\jre7\bin\ssv.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Windows Live Messenger Companion Helper - {9FDDE16B-836F-4806-AB1F-1455CBEFF289} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
O2 - BHO: Advanced SystemCare Browser Protection - {BA0C978D-D909-49B6-AFE2-8BDE245DC7E6} - C:\PROGRA~2\IObit\SURFIN~1\BROWER~1\ASCPLU~1.DLL
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - D:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
O2 - BHO: TOSHIBA Media Controller Plug-in - {F3C88694-EFFA-4d78-B409-54B7B2535B14} - C:\Program Files (x86)\TOSHIBA\TOSHIBA Media Controller Plug-in\TOSHIBAMediaControllerIE.dll
O4 - HKLM\..\Run: [TSleepSrv] %ProgramFiles(x86)%\TOSHIBA\TOSHIBA Sleep Utility\TSleepSrv.exe
O4 - HKLM\..\Run: [SwitchBoard] C:\Program Files (x86)\Common Files\Adobe\SwitchBoard\SwitchBoard.exe
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [AVG_UI] "D:\Program Files (x86)\AVG\AVG2014\avgui.exe" /TRAYONLY
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [Akamai NetSession Interface] "C:\Users\User\AppData\Local\Akamai\netsession_win.exe"
O4 - HKCU\..\Run: [RESTART_STICKY_NOTES] C:\Windows\System32\StikyNot.exe
O4 - HKCU\..\Run: [Google Update] "C:\Users\User\AppData\Local\Google\Update\GoogleUpdate.exe" /c
O4 - HKCU\..\Run: [Advanced SystemCare 7] "D:\Program Files (x86)\IObit\Advanced SystemCare 7\ASCTray.exe" /Auto
O4 - Startup: Met Office Desktop Widget.lnk = D:\Program Files (x86)\Met Office Desktop Widget\Met Office Desktop Widget.exe
O9 - Extra button: @C:\Program Files (x86)\Windows Live\Companion\companionlang.dll,-600 - {0000036B-C524-4050-81A0-243669A86B9F} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
O9 - Extra button: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: @C:\Program Files\TOSHIBA\BulletinBoard\TosNcUi.dll,-229 - {97F922BD-8563-4184-87EE-8C4ACA438823} - C:\Program Files\TOSHIBA\BulletinBoard\TosBBCom.dll
O9 - Extra 'Tools' menuitem: @C:\Program Files\TOSHIBA\BulletinBoard\TosNcUi.dll,-228 - {97F922BD-8563-4184-87EE-8C4ACA438823} - C:\Program Files\TOSHIBA\BulletinBoard\TosBBCom.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: Advanced SystemCare Service 7 (AdvancedSystemCareService7) - IObit - D:\Program Files (x86)\IObit\Advanced SystemCare 7\ASCService.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\windows\System32\alg.exe (file missing)
O23 - Service: AVGIDSAgent - AVG Technologies CZ, s.r.o. - D:\Program Files (x86)\AVG\AVG2014\avgidsagent.exe
O23 - Service: AVG WatchDog (avgwd) - AVG Technologies CZ, s.r.o. - D:\Program Files (x86)\AVG\AVG2014\avgwdsvc.exe
O23 - Service: ConfigFree WiMAX Service (cfWiMAXService) - TOSHIBA CORPORATION - C:\Program Files (x86)\TOSHIBA\ConfigFree\CFIWmxSvcs64.exe
O23 - Service: ConfigFree Service - TOSHIBA CORPORATION - C:\Program Files (x86)\TOSHIBA\ConfigFree\CFSvcs.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\windows\system32\fxssvc.exe (file missing)
O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files (x86)\TOSHIBA Games\TOSHIBA Game Console\GameConsoleService.exe
O23 - Service: LogMeIn Hamachi Tunneling Engine (Hamachi2Svc) - LogMeIn Inc. - D:\Program Files (x86)\LogMeIn Hamachi\hamachi-2.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files (x86)\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: KDUpdater - Unknown owner - \\?\C:\Users\User\AppData\Local\Temp\kd5973.tmp (file missing)
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
O23 - Service: LiveUpdate (LiveUpdateSvc) - IObit - C:\Program Files (x86)\IObit\LiveUpdate\LiveUpdate.exe
O23 - Service: Intel® Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe
O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
O23 - Service: NVIDIA Display Driver Service (NVSvc) - Unknown owner - C:\windows\system32\nvvsvc.exe (file missing)
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
O23 - Service: Sandboxie Service (SbieSvc) - Sandboxie Holdings, LLC - D:\Program Files(x86)\Sandboxie\SbieSvc.exe
O23 - Service: ServiceLayer - Nokia - C:\Program Files (x86)\PC Connectivity Solution\ServiceLayer.exe
O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files (x86)\Skype\Updater\Updater.exe
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\windows\system32\sppsvc.exe (file missing)
O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files (x86)\Common Files\Steam\SteamService.exe
O23 - Service: SwitchBoard - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\SwitchBoard\SwitchBoard.exe
O23 - Service: TMachInfo - TOSHIBA Corporation - C:\Program Files (x86)\TOSHIBA\TOSHIBA Service Station\TMachInfo.exe
O23 - Service: TOSHIBA Optical Disc Drive Service (TODDSrv) - Unknown owner - C:\windows\system32\TODDSrv.exe (file missing)
O23 - Service: TOSHIBA Power Saver (TosCoSrv) - TOSHIBA Corporation - C:\Program Files\Toshiba\Power Saver\TosCoSrv.exe
O23 - Service: TOSHIBA Bluetooth Service - TOSHIBA CORPORATION - C:\Program Files (x86)\Toshiba\Bluetooth Toshiba Stack\TosBtSrv.exe
O23 - Service: TOSHIBA eco Utility Service - TOSHIBA Corporation - C:\Program Files\TOSHIBA\TECO\TecoService.exe
O23 - Service: TOSHIBA HDD SSD Alert Service - TOSHIBA Corporation - C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosSmartSrv.exe
O23 - Service: TPCH Service (TPCHSrv) - TOSHIBA Corporation - C:\Program Files\TOSHIBA\TPHM\TPCHSrv.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\windows\system32\UI0Detect.exe (file missing)
O23 - Service: Intel® Management and Security Application User Notification Service (UNS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
 
--
End of file - 12757 bytes

Edited by TheJs, 26 June 2014 - 07:20 AM.


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#2 TheJs

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Posted 26 June 2014 - 07:13 AM

I forgot to mention that when I run HijackThis scan, there is an error popping up almost instantaneously, saying: "For some reason your system denied write access to the Hosts file."  and some instructions.

I will follow those instructions and see what comes of it

Edit: I realised I don't know what HijackThis wants me to delete. I am running WIndows7 64-bit, I heard that might cause problems?


Edited by TheJs, 26 June 2014 - 07:20 AM.


#3 TheJs

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Posted 28 June 2014 - 03:25 PM

Update, I used Crystaldisk Info on a recommendation. The Health Status is 'Caution' with yellow alerts on 'Reallocated Sector Counts' and 'Current Pending Sector Count'

Here is the screenshot:
https://www.dropbox.com/s/uxxomsigq3kw13y/crystaldiskinfo.png



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