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Missing shortcuts


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#1 rp-57

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Posted 25 June 2014 - 12:44 PM

Hello,

 

I have downloaded JRT, and Adwcleaner, and ran malwarebytes and I decided to run unhide from bleeping, and below is the scan results from unhide.

 

The scan from unhide cannot restore missing shortcuts and I have been trying to look over the programs from bleeping to figure out which   programs I need to run to restore missing shortcuts.

 

Can you take a look at this unhide results for me and see what you think?  give me feedback on your opinion on what I can do next to restore missing shortcuts.

 

Thankyou very much,

have a nice day.

Unhide by Lawrence Abrams (Grinler)

http://www.bleepingcomputer.com/

Copyright 2008-2014 BleepingComputer.com

More Information about Unhide.exe can be found at this link:

  http://www.bleepingcomputer.com/forums/topic405109.html

 

Program started at: 06/25/2014 07:08:18 AM

Windows Version: Windows 7

Please be patient while your files are made visible again.

Processing the C:\ drive

Finished processing the C:\ drive. 134964 files processed.

 

The C:\Users\Regina\AppData\Local\Temp\smtmp\ folder does not exist!!

Unhide cannot restore your missing shortcuts!!

Please see this topic in order to learn how to restore default

Start Menu shortcuts: http://www.bleepingcomputer.com/forums/topic405109.html

Searching for Windows Registry changes made by FakeHDD rogues.

- Checking HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer

  * NoActiveDesktopChanges policy was found and deleted!

- Checking HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer

- Checking HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System

  * DisableTaskMgr policy was found and deleted!

- Checking HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\ActiveDesktop

- Checking HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced

  * Start_ShowNetConn was set to 0! It was set back to 1!

  * Start_TrackDocs was set to 0! It was set back to 1!

 

Program finished at: 06/25/2014 07:16:04 AM

Execution time: 0 hours(s), 7 minute(s), and 45 seconds(s)



BC AdBot (Login to Remove)

 


#2 boopme

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Posted 25 June 2014 - 02:41 PM

See if you have a 32 or 64 bit system. Run the corresponding tool.


Windows 7 32-bit US English
http://download.bleepingcomputer.com/grinler/fakehdd/win7-32-sm-reset.exe

Windows 7 64-bit US English
http://download.bleepingcomputer.com/grinler/fakehdd/win7-x64-sm-reset.exe
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 rp-57

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Posted 25 June 2014 - 02:56 PM

Ok I have windows 7 64 bit and I downloaded win reset.

Is there anything else that I need to do?

 

Like something else such as another program following the win set program?

 

Thankyou for helping me.

 

I appreciate your help very much.



#4 boopme

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Posted 25 June 2014 - 03:14 PM

Not if everything is back.
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#5 rp-57

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Posted 25 June 2014 - 03:34 PM

Ok not real sure at this point if everything is back but I do think that most of it is all back on but that being said I do notice a real fast startup when I turn pc back on and off again.

I still have the one problem with MSE listed in security as being on and I do not have MSE installed in control panel.



#6 boopme

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Posted 25 June 2014 - 03:56 PM

Run the Microsoft Security Essentials Removal Tool
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 rp-57

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Posted 25 June 2014 - 04:33 PM

I have tried this before and each time I get that same error message and did it again with this download.

 

error reading from file C:\users\regina\downloads\microsoftfixit50535.msi.

 

verify that the file exists and that you can access it.

 

I cannot get past this error message whats so ever



#8 boopme

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Posted 25 June 2014 - 07:20 PM

How to manually uninstall Microsoft Security Essentials
 
Edit: if that fails then I suspect a 0access infection and you will need to make a new topic.
 
Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.
Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.
If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.
It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.
If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

Edited by boopme, 25 June 2014 - 07:23 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 rp-57

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Posted 25 June 2014 - 07:41 PM

Ok I have done appwiz.cpl  and again that did not work, and there isn't any MSE located in control panel to uninstall.

I will go to next step as the best that I can do and start another post on that if that is alright.



#10 boopme

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Posted 25 June 2014 - 07:53 PM

Yes as we need a deeper look to find any files/


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#11 Queen-Evie

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Posted 27 June 2014 - 11:16 AM

You have posted your DDS log here http://www.bleepingcomputer.com/forums/t/539200/dds-program-was-told-to-post-it-here/ in Malware Removal logs.

Now that the log is in the proper place

Please refrain from asking for further help from other members or staff until the Malware Removal Team has checked your posted log. The Malware Removal Team work very hard to investigate a unique solution to your problem and you will receive individual expert assistance. This takes time and effort so we ask you to please be patient while waiting for assistance and NOT to make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member. Any modifications you make on your own can result in system changes which may not show it the log you already posted. Further, following advice outside of that post may cause confusion for the team member assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

The Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean. If you followed any other advice already, please ensure you inform the Malware Removal Team Team Helper when they respond to assist you with your log. This will help them know what has been done and they probably will ask for an updated log.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Removal Team member is already assisting you and not open the thread to respond.

If HelpBot replies to your topic, please follow Step One so it will report your topic to the team members.

This topic is closed.

Edited by Queen-Evie, 27 June 2014 - 11:17 AM.





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