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After waking up from standby, activating second screen hangs PC


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#1 Sebato

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Posted 25 June 2014 - 05:03 AM

Hello,

 

everything was working fine until a couple of days ago. I haven't made any chances to the hardware, the only major software installed was the latest graphics card driver (AMD Radeon 6770). I'm using Windows 7 Ultimate x64. I already tried to revert back to older drivers, but the error persists.

 

The problem only occurs after waking up from stand by. I can use the computer without any troubles, but as soon as I try to activate the second screen, the following occurs:

 

- the first screen goes into stand by

- mouse and keyboard stop working, replugging doesn't have any effect

- reset button on pc chassis has no effect

- HDs seem to keep working (activity indicated by LEDs) and the fans keep working, too

 

The only thing I can do in this state is power of the computer via on/off switch. There are no entries relating to this in the event viewer.

 

Since nothing has changed except the drivers and the problem is directly linked to them, the case seems to be clear. But since installing older drivers didn't remedy the situation, I'm at a loss here.



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#2 OldPhil

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Posted 25 June 2014 - 06:07 AM

Did you completely remove the newer driver before reinstalling the older one?


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#3 Sebato

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Posted 25 June 2014 - 12:40 PM

Did you completely remove the newer driver before reinstalling the older one?

 

Yes. I deinstalled it from the manager and ticked the checkbox.



#4 dc3

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Posted 25 June 2014 - 12:48 PM

Try doing a System Restore.  Use a restore point prior to the change of drivers.


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#5 Sebato

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Posted 25 June 2014 - 02:57 PM

Try doing a System Restore.  Use a restore point prior to the change of drivers.

 

That's one of the things I already tried. I even removed the complete CCC installation to see if that'd change anything.

 

Maybe it's not the drivers but something else. Isn't there a way I can monitor what exactly is happening in that moment?



#6 dc3

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Posted 26 June 2014 - 08:59 AM

Please download and install Speccy to provide us with information about your computer.  When  FileHippo opens, click on Download latest version in the upper right pane.
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
 

Please download MiniToolBox, save it to your desktop and run it.
 
 Checkmark the following checkboxes:
 
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 
Click on Go to start the scan.  Once it is finished highlight the text, copy it and paste it in your next post.
 

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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