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Restarts after safe mode screen


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#1 Star_gazr

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Posted 24 June 2014 - 07:40 PM

Hi there so. I downloaded a movie and my laptop just stopped working. It's a windows vista operating widows 7 I think :-/ any way I go to start it up and it goes to the safe mode option screen. After clicking all of them right after clicking it restarts. It won't even go to another screen. I've tried pressing f8 but it won't even work on any of those options none of them not even the restarting one. I literally can't do anything I can do f9 and it takes me to to setup utility but that's it. Please help!

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#2 Kirbyofdeath

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Posted 24 June 2014 - 08:57 PM

Sounds like malware came bundled with this "movie". Burn a copy of the most recent version of "Kaspersky Rescue Disk" and use it to scan your problem computer for any infections.



#3 Star_gazr

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Posted 25 June 2014 - 07:50 AM

Sounds like malware came bundled with this "movie". Burn a copy of the most recent version of "Kaspersky Rescue Disk" and use it to scan your problem computer for any infections.



#4 Star_gazr

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Posted 25 June 2014 - 07:51 AM

I don't have another computer to burn that disk.

#5 Star_gazr

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Posted 25 June 2014 - 07:52 AM

If I could burn that disk, how is it able to scan if I can't get past the safe mode screen?

#6 Kirbyofdeath

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Posted 25 June 2014 - 12:30 PM

Use another (your friends or library) computer to burn the .iso to a cd. It works by not booting into windows, but it instead boots into the cd.


Edited by Kirbyofdeath, 25 June 2014 - 12:31 PM.


#7 Star_gazr

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Posted 25 June 2014 - 05:51 PM

What's the best site to download kaspersky. Do I need to instal? I'm really not sure

#8 Kirbyofdeath

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Posted 25 June 2014 - 07:46 PM

1: The best site to download the iso is their own site! Always opt to download something from the company site rather than a third-party site

 

2:No need to install, everything is on the iso.

 

One more thing, if the computer is win 7 or newer, you can burn the iso just by double clicking. If the computer is older than windows 7, you will have to burn the iso with a burning program. I prefer ImgBurn.



#9 Star_gazr

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Posted 25 June 2014 - 08:16 PM

Okay so I downloaded an Imgburn and in the process now of downloading kaspersky from the site. I have a blank disk to copy it to

Edited by Star_gazr, 25 June 2014 - 08:40 PM.


#10 Star_gazr

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Posted 25 June 2014 - 09:36 PM

My blank disk wasn't big enough and I don't know how to copy to USB ahh I'm so lost

#11 Kirbyofdeath

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Posted 25 June 2014 - 11:42 PM

I've had problems burning isos to usbs, so maybe you can ask a friend to give you a blank dvd. 



#12 dc3

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Posted 27 June 2014 - 10:25 AM

I downloaded the file and it's only 387MB, a CD has a capacity of 700MB.  You should be able to burn the ISO to a CD.

 

If the computer you are using has Windows 7 or 8 you can use the following instructions to burn the ISO image to a disc.

 

How to burn ISO image using Windows Burn Disk Image.
 
Notice:  This applies only to Windows 7 and Windows 8, earlier versions do not have this.
 
1.  Place a blank CD or DVD in the tray of your optical drive and close the tray.
 
2.  After you have downloaded the ISO image you want to burn right click on the Start orb, then choose Windows Explorer.
 
3.  When Explorer opens click on Downloads in the left pane.  Scroll down till you find the ISO file you want and double click on it.  Click on Burn Disk Image.
 
4.  In the image below you will see Disk burner:, this should be set to the optical drive you want to use.  Click on Verify disc after burning if you want to Windows to verity the disc image after burn.  Click on burn.
 
burndiskimage1_zpsb502b181.png
 
5.  In the image below you can see that the green progress bar, when the image is finished burning the bar will be filled.
 
burndiskimage2_zps17a9d6ff.png
 
6.  After the image has completed being burned click on Close
 
 
If the computer has Vista or earlier you can use the instructions below to burn the ISO image to a disc using ImgBurn.
 

Burning a ISO file to a CD or DVD with ImgBurn
 
To burn a ISO file to a CD or DVD please downlaod ImgBurn and install it.
 
Insert blank CD or DVD into your CD/DVD drive.
 
Open ImgBurn, and click on Write image file to disc.
 
ImgBurn1_zps715cb1c2.png
 
Click on the Browse for a file icon:
 
ImgBurn2_zpsaea72ba9.png
 
Locate the ISO file you want to burn, and click on the Open button.
 
Click on the blue arrow to start burning the bootable CD.
 
imageburn11_zpse44f577b.png
 
 
As Kirbyofdeath posted, the computer will boot from the disc, so Windows will not be involved.  But in order to boot from the disc you may have to enter the BIOS and change the boot order so that your DVD/CD-ROM is the first device in the boot order, and the hdd the second device.
 
When you start the computer you will eventually see a message telling you to "Press any key to boot from disc", do so and the computer will boot from the disc.

Edited by dc3, 27 June 2014 - 10:26 AM.

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