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Cannot load IE, lost .ost file and more

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#1 bsherm


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Posted 24 June 2014 - 03:49 PM

Yesterday when I rebooted my laptop I received a message stating that I had a potential hard drive issue and needed to run ckchdsk, which I did. Upon rebooting to Windows 7 I found that:

a) my Outlook.ost file was gone;

and in attempting to fix or find this I have had the following problems:

B) I received an error message: hstart.exe C:\windows\sysWOW64\ieframe.dll is iether not designed to run on windows or it contains an error whenever I click on a hyperlink in Outlook and on other occasions.

c) i cannot download a new copy of IE (I normally use FireFox)

d) I received the following error message when I attempted to do a system restore: System Restore Failed to extract the file c:users



I have run Norton Anti-virus, malwarebytes anti-malware, and rkill. I ran WinThruster against the hstart.exe but it failed to load. When I ran AdwCleaner it stopped about 20% done with an error message: AdwCleaner - v3.213 - Xplode - General Changelog Team -: adwclearner.exe  - C:\windows\sysWOW64\ieframe.dll is iether not designed to run on windows or it contains an error. I could not close the error message until I closed AdwCleaner.


Any suggestions as to what I might do to fix this?

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#2 wpgwpg


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Posted 24 June 2014 - 03:58 PM

 The first thing I'd do would be to back up anything I didn't want to lose.  Then I'd restore my computer to factory settings.  Alternatively you could try Boopme's standard list of things to try at this link:



 When you've gotten your system back like you want it, I urge you to get yourself an external hard drive and a good 3rd party backup program. You can set it up to do everything automagically at the time and frequency of your choice. 1 TB external hard drives are about $60 these days and a really good FREE backup program is the Easeus Todo Backup Free.  That can save you a lot of time and frustration the next time something like this happens. Sooner or later it happens to all computers for one reason or another.
Good luck.

Edited by wpgwpg, 24 June 2014 - 08:17 PM.

Everyone with a computer should back his system up to an external hard drive regularly.  :thumbsup:

#3 boopme


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Posted 24 June 2014 - 08:08 PM

Moved to WiN 7 as it probably is not malware now.
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#4 bsherm

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Posted 25 June 2014 - 08:11 AM

Thanks for your help. As you indicated, the additional things to do from Boopme didn't work and I will be restoring to factory settings.

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