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Next steps after Trojan detected


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3 replies to this topic

#1 mdg1907

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Posted 24 June 2014 - 02:36 PM

Operating Windows XP with  Vipre antivirus on Dell desktop.  Noticed the computer was not working properly; kept trying to reboot after error message (I have seen that before on my kid's computer) so I was pretty sure I had a virus of some kind.  I was able to start up in safe mode and run Vipre (couldn't from normal mode) and found'Trojan.win32.rek05.a(v)' and "Trojan.win32.generic!BT" which it removed.  after restarting still cannot run Vipre in normal mode. Vipre icon is gone from tray on taskbar.   Ran Malwarebytes which cleaned up some other cookies and stuff.  Now,  Windows has issues with print spool service not starting (can't print) as well as can't copy & paste, can't cut & paste. can't drag icons on the desktop.  Minimizing open applications icon does not appear on taskbar so I have to open Windows Task Manager to restore.  I do, however, have internet access, hooray!  Need advise on how to get operability back.  This is our work computer and it has the accounting system on it so I need to print checks and reports (can't do screen shots or Adobe print either) Thanks for your help!



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#2 boopme

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Posted 24 June 2014 - 02:54 PM

Hello can you repost ths info with a DDS log as per ...Please follow this Preparation Guide, do steps 6,7 and 8 and post in a new topic.
Let me know if all went well.
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#3 mdg1907

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Posted 24 June 2014 - 03:30 PM

Started new topic with DDS and attach files. Sorry I accidentally posted that twice!  Windows Firewall is also blocked from running



#4 Orange Blossom

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Posted 24 June 2014 - 03:41 PM

Hello mdg1907,

I deleted the duplicate topic. Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/538867/trojan-detected-by-vipre/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possibleI advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic.  Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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