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Internet not working

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3 replies to this topic

#1 sorcy79au


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Posted 24 June 2014 - 08:27 AM

Hello. I ran Malwarebytes about 30 minutes ago as I had quite a few random links and popups showing when I opened google chrome. I quarantined what Malwarebytes suggested and after rebooting my system I can no longer get online, even though my connection says I'm connected.
After scouring the net on my phone I found the following in your forums for someone who had the same issue:

Go to Start ... Run and type in cmd
A dos Window will appear.
Type in the dos window: netsh winsock reset
Click on the enter key.

Reboot your system to complete the process.

If needed : type these one line at a time, press enter after each line. See if it works after each.

netsh interface ipv4 reset
netsh interface ipv6 reset
ipconfig /flushdns

When I tried the commands in the dos window it said "requested operation needs elevation [Run as administrator]", however I am the administrator.
This is a personal computer and my account is the only one and it says I'm the administrator.
Is someone able to let me know what I must do for it to recognise me as an administrator so I can get online again?

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#2 McSheHe


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Posted 24 June 2014 - 08:47 AM

You'll have to run the command prompt as admin.


  • Go into your start menu
  • In the search bar type in cmd
  • Right click on the CMD icon and run as administrator

Then you'll be able to run the commands

#3 Wolverine 7

Wolverine 7

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Posted 24 June 2014 - 08:51 AM

See if the account that your are using is corrupt so not letting you perform any tasks on the computer.

Follow these steps -  Fix Corrupted User Account : http://windows.microsoft.com/en-US/Windows7/Fix-a-corrupted-user-profile

#4 sorcy79au

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Posted 24 June 2014 - 08:52 AM

Thanks you so much McSheHe. I was able to run the commands and I can now access the internet again
Thanks Wolverine my query has been fixed now.

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