For the past couple of weeks I've had a user come up with a strange error.
We have Exchange 2007, and she is using outlook 2010 on windows 7 64 bit.
Some emails are not reaching her inbox, but there seems to be no reason as to what emails, or some will come in one day, but not the next.
According to the exchange server, the emails are getting coming in like usual, but they are not appearing on her machine. If I open her webmail after she should have received these emails and outlook was open at the time, they are missing from webmail as well. If I have outlook closed, but have webmail open, the message is received, and opening outlook after that sends the message to outlook as well. Also I can setup her account on other machines and it works there, so it is something specific to that machine.
So far, I have tried creating a new profile and removing her old one, reinstalling Microsoft office, then completely removing Microsoft office and scrubbing her profile from the registry before reinstalling. Thus far nothing has worked. I'm up to the point of completely reinstalling the machine, but do to the highly personalized programs on the computer, I am hesitant to do that unless completely necessary.
If anyone has any ideas even what the problem actually is, I would appreciate it.