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Keyboard freezes, cannot unlock computer


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6 replies to this topic

#1 jshap

jshap

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Posted 23 June 2014 - 09:17 AM

Windows 7 Ultimate 64 bit

Dell E5530

 

Occurs in both docked with usb keyboard, and laptop keyboard

Neither Sleep or Hibernate solve problem.

 

The only key that works is the tilde key and the caps lock key

 

Windows up to date

Drivers up to date as far as I can tell

 

Looking for direction

 

Thanks

 



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#2 wpgwpg

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Posted 23 June 2014 - 10:55 AM

 Download and run speccy and minitoolbox.  In minitoolbox check the following boxes: 

List last 10 Event Viewer entries

List installed programs

List user partitions and memory sizes

List minidump files

 

 In Speccy, after it runs click File -> Publish snapshot.  That will give you a link to the results.  Copy & paste that link into your next post here.


Everyone with a computer should back his system up to an external hard drive regularly.  :thumbsup:

#3 jshap

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Posted 23 June 2014 - 01:40 PM

Speccy

http://speccy.piriform.com/results/26wFAEtIeAJ8yb1GDe0izF3

 

MiniToolBox by Farbar  Version: 20-06-2014
Ran by jshapiro (administrator) on 23-06-2014 at 14:37:13
Running from "C:\Users\jshapiro\Downloads"
Microsoft Windows 7 Ultimate  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (06/23/2014 09:31:55 AM) (Source: ESENT) (User: )
Description: wuaueng.dll (1108) SUS20ClientDataStore: The version store for this instance (0) has reached its maximum size of 32Mb. It is likely that a long-running transaction is preventing cleanup of the version store and causing it to build up in size. Updates will be rejected until the long-running transaction has been completely committed or rolled back.

Possible long-running transaction:

    SessionId: 0x00000000010304A0

    Session-context: 0x00000000

    Session-context ThreadId: 0x0000000000000BA0

    Cleanup: 1

Error: (06/23/2014 09:31:05 AM) (Source: Application Error) (User: )
Description: Faulting application name: EXCEL.EXE, version: 15.0.4623.1000, time stamp: 0x537283db
Faulting module name: mso.dll, version: 0.0.0.0, time stamp: 0x538c6e0c
Exception code: 0xc0000005
Fault offset: 0x010085ee
Faulting process id: 0x1634
Faulting application start time: 0xEXCEL.EXE0
Faulting application path: EXCEL.EXE1
Faulting module path: EXCEL.EXE2
Report Id: EXCEL.EXE3

Error: (06/23/2014 09:29:46 AM) (Source: ESENT) (User: )
Description: wuaueng.dll (1108) SUS20ClientDataStore: The version store for this instance (0) has reached its maximum size of 32Mb. It is likely that a long-running transaction is preventing cleanup of the version store and causing it to build up in size. Updates will be rejected until the long-running transaction has been completely committed or rolled back.

Possible long-running transaction:

    SessionId: 0x00000000010304A0

    Session-context: 0x00000000

    Session-context ThreadId: 0x0000000000000BA0

    Cleanup: 1

Error: (06/23/2014 09:22:27 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (06/23/2014 09:22:14 AM) (Source: DellFeatureEnhancementPack) (User: )
Description: Unable to initialize the DellSmartSettingsSys.dll. Error number = 0xa0000008

Error: (06/20/2014 09:35:26 PM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_32) - 1>Failed to compile: Microsoft.SqlServer.Management.SmoMetadataProvider, Version=10.0.0.0, Culture=neutral, PublicKeyToken=89845dcd8080cc91 . Error code = 0x80070002

Error: (06/20/2014 09:35:25 PM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_32) - 1>Failed to compile: Microsoft.SqlServer.Management.SmoMetadataProvider, Version=10.0.0.0, Culture=neutral, PublicKeyToken=89845dcd8080cc91 . Error code = 0x80070002

Error: (06/20/2014 09:25:11 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (06/20/2014 09:16:15 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (06/20/2014 09:16:02 PM) (Source: DellFeatureEnhancementPack) (User: )
Description: Unable to initialize the DellSmartSettingsSys.dll. Error number = 0xa0000008


System errors:
=============
Error: (06/23/2014 09:21:15 AM) (Source: Service Control Manager) (User: )
Description: The NTRU TSS v1.2.1.37 TCS service depends on the TPM Base Services service which failed to start because of the following error:
%%0

Error: (06/20/2014 09:14:30 PM) (Source: Service Control Manager) (User: )
Description: The NTRU TSS v1.2.1.37 TCS service depends on the TPM Base Services service which failed to start because of the following error:
%%0

Error: (06/20/2014 09:10:00 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR2.

Error: (06/19/2014 06:48:34 AM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.

Error: (06/11/2014 05:36:25 AM) (Source: Service Control Manager) (User: )
Description: The NTRU TSS v1.2.1.37 TCS service depends on the TPM Base Services service which failed to start because of the following error:
%%0

Error: (06/11/2014 05:05:34 AM) (Source: iaStor) (User: )
Description: The device, \Device\Ide\iaStor0, did not respond within the timeout period.

Error: (06/11/2014 04:56:44 AM) (Source: Service Control Manager) (User: )
Description: The NTRU TSS v1.2.1.37 TCS service depends on the TPM Base Services service which failed to start because of the following error:
%%0

Error: (06/11/2014 04:54:27 AM) (Source: Service Control Manager) (User: )
Description: The NTRU TSS v1.2.1.37 TCS service depends on the TPM Base Services service which failed to start because of the following error:
%%0

Error: (06/09/2014 08:33:09 PM) (Source: Service Control Manager) (User: )
Description: The VMware Authorization Service service terminated unexpectedly.  It has done this 1 time(s).

Error: (06/09/2014 08:32:50 PM) (Source: Service Control Manager) (User: )
Description: The NTRU TSS v1.2.1.37 TCS service depends on the TPM Base Services service which failed to start because of the following error:
%%0


Microsoft Office Sessions:
=========================
Error: (06/23/2014 09:31:55 AM) (Source: ESENT)(User: )
Description: wuaueng.dll1108SUS20ClientDataStore: 0320x00000000010304A00x000000000x0000000000000BA01

Error: (06/23/2014 09:31:05 AM) (Source: Application Error)(User: )
Description: EXCEL.EXE15.0.4623.1000537283dbmso.dll0.0.0.0538c6e0cc0000005010085ee163401cf8ee7382a7cbaC:\Program Files\Microsoft Office 15\root\office15\EXCEL.EXEC:\Program Files (x86)\Common Files\Microsoft Shared\Office15\mso.dlla01c5675-fada-11e3-8921-005056c00008

Error: (06/23/2014 09:29:46 AM) (Source: ESENT)(User: )
Description: wuaueng.dll1108SUS20ClientDataStore: 0320x00000000010304A00x000000000x0000000000000BA01

Error: (06/23/2014 09:22:27 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (06/23/2014 09:22:14 AM) (Source: DellFeatureEnhancementPack)(User: )
Description: Unable to initialize the DellSmartSettingsSys.dll. Error number = 0xa0000008

Error: (06/20/2014 09:35:26 PM) (Source: .NET Runtime Optimization Service)(User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_32) - 1>Failed to compile: Microsoft.SqlServer.Management.SmoMetadataProvider, Version=10.0.0.0, Culture=neutral, PublicKeyToken=89845dcd8080cc91 . Error code = 0x80070002
Microsoft.SqlServer.Management.SmoMetadataProvider, Version=10.0.0.0, Culture=neutral, PublicKeyToken=89845dcd8080cc91

Error: (06/20/2014 09:35:25 PM) (Source: .NET Runtime Optimization Service)(User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_32) - 1>Failed to compile: Microsoft.SqlServer.Management.SmoMetadataProvider, Version=10.0.0.0, Culture=neutral, PublicKeyToken=89845dcd8080cc91 . Error code = 0x80070002
Microsoft.SqlServer.Management.SmoMetadataProvider, Version=10.0.0.0, Culture=neutral, PublicKeyToken=89845dcd8080cc91

Error: (06/20/2014 09:25:11 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (06/20/2014 09:16:15 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (06/20/2014 09:16:02 PM) (Source: DellFeatureEnhancementPack)(User: )
Description: Unable to initialize the DellSmartSettingsSys.dll. Error number = 0xa0000008



=========================== Installed Programs ============================
7-Zip 9.22beta (HKLM-x32\...\7-Zip) (Version:  - )
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 14.0.0.110 - Adobe Systems Incorporated)
Adobe AIR (x32 Version: 14.0.0.110 - Adobe Systems Incorporated) Hidden
Adobe Flash Player 14 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 14.0.0.125 - Adobe Systems Incorporated)
Adobe Flash Player 14 Plugin (HKLM-x32\...\Adobe Flash Player Plugin) (Version: 14.0.0.125 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.07) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.07 - Adobe Systems Incorporated)
Apple Application Support (HKLM-x32\...\{46F044A5-CE8B-4196-984E-5BD6525E361D}) (Version: 2.3.6 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
ArcSoft PhotoStudio 5.5 (HKLM-x32\...\{85309D89-7BE9-4094-BB17-24999C6118FC}) (Version:  - ArcSoft)
Auslogics Disk Defrag (HKLM-x32\...\{DF6A13C0-77DF-41FE-BD05-6D5201EB0CE7}_is1) (Version: 3.6 - Auslogics Software Pty Ltd)
AuthenTec Fingerprint Software (Version: 8.4.4.39 - AuthenTec, Inc.) Hidden
BioAPI Framework (Version: 1.0.2 - Dell Inc.) Hidden
BitPim 1.0.7 (HKLM-x32\...\{FA61D601-A0FC-48BD-AE7A-54946BCD7FB6}_is1) (Version: 1.0.7 - Joe Pham <djpham@bitpim.org>)
Broadcom NetXtreme-I Netlink Driver and Management Installer (HKLM\...\{0C518F4B-8D5A-47A6-A1E2-B3F371486118}) (Version: 15.2.1.3 - Broadcom Corporation)
Canon CanoScan 8800F User Registration (HKLM-x32\...\Canon CanoScan 8800F User Registration) (Version:  - )
Canon MP Navigator EX 1.0 (HKLM-x32\...\MP Navigator EX 1.0) (Version:  - )
Canon Utilities Solution Menu (HKLM-x32\...\CanonSolutionMenu) (Version:  - )
CanoScan 8800F (HKLM\...\{1199FAD5-9546-44f3-81CF-FFDB8040B7BF}_CNQ4805) (Version:  - )
CCleaner (HKLM\...\CCleaner) (Version: 3.26 - Piriform)
Cisco EAP-FAST Module (x32 Version: 2.2.14 - Cisco Systems, Inc.) Hidden
Cisco LEAP Module (x32 Version: 1.0.19 - Cisco Systems, Inc.) Hidden
Cisco PEAP Module (x32 Version: 1.1.6 - Cisco Systems, Inc.) Hidden
Cobian Backup 10 (HKLM-x32\...\CobBackup10) (Version:  - )
Compatibility Pack for the 2007 Office system (HKLM-x32\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
Custom (Version: 01.00.00.000 - Wave Systems Corp.) Hidden
D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden
DataPilot (HKLM-x32\...\InstallShield_{AB6E9CF7-7A9B-4973-9A1D-96FB27F4B6AC}) (Version: 5.04.0000 - Susteen)
DataPilot (x32 Version: 5.04.0000 - Susteen) Hidden
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{CA75CBF9-B078-47CB-ABA3-74EFD4FC9A43}) (Version:  - Microsoft)
Dell Client System Update (HKLM-x32\...\{04566294-A6B6-4462-9721-031073EB3694}) (Version: 1.3.0 - Dell Inc.)
Dell Data Protection | Access (HKLM\...\{ABBA2EA4-740E-4052-902B-9CA70B081E3F}) (Version: 2.2.00003.009 - Dell Inc.)
Dell Edoc Viewer (HKLM\...\{8EBA8727-ADC2-477B-9D9A-1A1836BE4E05}) (Version: 1.0.0 - Dell Inc)
Dell Feature Enhancement Pack (HKLM\...\{992D1CE7-A20F-4AB0-9D9D-AFC3418844DA}) (Version: 2.2.1 - Dell)
Dell System Detect (HKCU\...\9204f5692a8faf3b) (Version: 5.8.1.1 - Dell)
Dell Touchpad (HKLM\...\{9F72EF8B-AEC9-4CA5-B483-143980AFD6FD}) (Version: 8.1200.101.134 - ALPS ELECTRIC CO., LTD.)
DellAccess (Version: 01.01.00.104 - Wave Systems Corp.) Hidden
Doro 1.91 (HKLM-x32\...\Doro_is1) (Version:  - CompSoft)
DriveImage XML (Private Edition) (HKLM-x32\...\{F7E1CA14-B39D-452A-960B-39423DDDD933}) (Version: 2.44.000 - Runtime Software)
DW WLAN Card Utility (HKLM\...\DW WLAN Card Utility) (Version: 6.30.223.215 - Dell Inc.)
EMBASSY Client Core (Version: 01.01.00.036 - Wave Systems Corp.) Hidden
EPSON XP-810 Series Printer Uninstall (HKLM\...\EPSON XP-810 Series) (Version:  - SEIKO EPSON Corporation)
Gemalto (Version: 01.64.01.0010 - Wave Systems Corp) Hidden
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 35.0.1916.153 - Google Inc.)
Google Earth (HKLM-x32\...\{4D2A6330-2F8B-11E3-9C40-B8AC6F97B88E}) (Version: 7.1.2.2041 - Google)
Google Update Helper (x32 Version: 1.3.24.15 - Google Inc.) Hidden
GPL Ghostscript (HKLM\...\GPL Ghostscript 9.06) (Version: 9.06 - Artifex Software Inc.)
GraphicsMagick 1.3.18 Q8 (64-bit) (2013-03-10) (HKLM\...\GraphicsMagick 1.3.18 Q8 (64-bit)_is1) (Version: 1.3.18 - GraphicsMagick Group)
GUIOctave 1.5.4 (HKLM-x32\...\GUIOctave_is1) (Version: 1.5.4 - Joaquim Varandas)
H&R Block Deluxe + Efile + State 2010 (HKLM-x32\...\{10964A8F-21C1-45EA-BC2D-F84B505C3848}) (Version: 10.04.6402 - HRB Technology, LLC.)
H&R Block Deluxe + Efile + State 2011 (HKLM-x32\...\{C6006AED-E5A7-4F77-BAD5-95AC43DE04F3}) (Version: 11.05.7102 - HRB Technology, LLC.)
H&R Block Deluxe + Efile + State 2012 (HKLM-x32\...\{89D20029-0578-4D8D-979A-695C8D868868}) (Version: 12.05.7803 - HRB Technology, LLC.)
H&R Block Deluxe + Efile + State 2013 (HKLM-x32\...\{EDE796DE-0A72-464D-9D21-F04BC41A092B}) (Version: 13.05.6502 - HRB Technology, LLC.)
H&R Block Deluxe + Efile 2009 (HKLM-x32\...\{20292BBB-C7D7-4526-9E38-42C4A5C2A3A6}) (Version: 09.03.7101 - HRB Technology, LLC.)
H&R Block Massachusetts 2009 (HKLM-x32\...\{4CD591C4-ED75-4320-B2D9-93E2A28F915E}) (Version: 1.09.2901 - HRB Technology, LLC.)
H&R Block Massachusetts 2010 (HKLM-x32\...\{B93677FD-F4C4-4CF9-9D44-B4F2F585D835}) (Version: 1.10.2301 - HRB Technology, LLC.)
H&R Block Massachusetts 2011 (HKLM-x32\...\{7F9C8D01-5B27-454F-8629-9EDAA1D9A0BC}) (Version: 1.11.2801 - HRB Technology, LLC.)
H&R Block Massachusetts 2012 (HKLM-x32\...\{0F648B9A-136F-4F8B-9917-81CB95C70210}) (Version: 1.12.2601 - HRB Technology, LLC.)
H&R Block Massachusetts 2013 (HKLM-x32\...\{F96C58CC-0184-4BF0-99A3-AB4461833E39}) (Version: 1.13.4301 - HRB Technology, LLC.)
HiJackThis (HKLM-x32\...\{45A66726-69BC-466B-A7A4-12FCBA4883D7}) (Version: 1.0.0 - Trend Micro)
HitmanPro 3.7 (HKLM\...\HitmanPro37) (Version: 3.7.9.219 - SurfRight B.V.)
IDT Audio (HKLM-x32\...\{E3A5A8AB-58F6-45FF-AFCB-C9AE18C05001}) (Version: 1.0.6491.0 - IDT)
Intel® Control Center (HKLM-x32\...\{F8A9085D-4C7A-41a9-8A77-C8998A96C421}) (Version: 1.2.1.1011 - Intel Corporation)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 9.5.15.1730 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 9.17.10.3040 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 11.2.0.1006 - Intel Corporation)
Intel® SDK for OpenCL - CPU Only Runtime Package (HKLM-x32\...\{FCB3772C-B7D0-4933-B1A9-3707EBACC573}) (Version: 2.0.0.37149 - Intel Corporation)
Intel® USB 3.0 eXtensible Host Controller Driver (HKLM-x32\...\{240C3DDD-C5E9-4029-9DF7-95650D040CF2}) (Version: 1.0.8.251 - Intel Corporation)
Intel® Trusted Connect Service Client (Version: 1.31.8.1 - Intel Corporation) Hidden
Java 7 Update 60 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F03217060FF}) (Version: 7.0.600 - Oracle)
Java Auto Updater (x32 Version: 2.1.60.19 - Oracle, Inc.) Hidden
Junk Mail filter update (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
KeyScrambler (HKLM-x32\...\KeyScrambler) (Version: 3.4.0.2 - QFX Software Corporation)
LG USB Modem driver (HKLM-x32\...\{C3ABE126-2BB2-4246-BFE1-6797679B3579}) (Version:  - )
Malwarebytes Anti-Malware version 1.75.0.1300 (HKLM-x32\...\Malwarebytes' Anti-Malware_is1) (Version: 1.75.0.1300 - Malwarebytes Corporation)
MATLAB 6.1 (HKLM-x32\...\Matlab 6.1) (Version:  - )
Mesh Runtime (x32 Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4 Multi-Targeting Pack (HKLM-x32\...\{CFEF48A8-BFB8-3EAC-8BA5-DE4F8AA267CE}) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (HEB) (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4.5.1 (?????) (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1037) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft Application Error Reporting (Version: 12.0.6015.5000 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (x32 Version: 12.0.6012.5000 - Microsoft Corporation) Hidden
Microsoft Help Viewer 1.1 (HKLM\...\Microsoft Help Viewer 1.1) (Version: 1.1.40219 - Microsoft Corporation)
Microsoft Help Viewer 1.1 (Version: 1.1.40219 - Microsoft Corporation) Hidden
Microsoft Mouse and Keyboard Center (HKLM\...\Microsoft Mouse and Keyboard Center) (Version: 2.3.188.0 - Microsoft Corporation)
Microsoft Mouse and Keyboard Center (Version: 2.3.188.0 - Microsoft Corporation) Hidden
Microsoft Office Access MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Access Setup Metadata MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Excel MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office File Validation Add-In (HKLM-x32\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office Home and Student 2010 (HKLM-x32\...\Office14.SingleImage) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office OneNote MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Outlook MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Professional Plus 2013 - en-us (HKLM\...\ProPlusRetail - en-us) (Version: 15.0.4623.1003 - Microsoft Corporation)
Microsoft Office Proof (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Publisher MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Single Image 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Word MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Security Client (Version: 4.5.0216.0 - Microsoft Corporation) Hidden
Microsoft Security Essentials (HKLM\...\Microsoft Security Client) (Version: 4.5.216.0 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30214.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft SQL Server 2008 (HKLM-x32\...\Microsoft SQL Server 10 Release) (Version:  - Microsoft Corporation)
Microsoft SQL Server 2008 (x32 Version:  - Microsoft Corporation) Hidden
Microsoft SQL Server 2008 Browser (HKLM-x32\...\{C688457E-03FD-4941-923B-A27F4D42A7DD}) (Version: 10.3.5500.0 - Microsoft Corporation)
Microsoft SQL Server 2008 Common Files (x32 Version: 10.3.5500.0 - Microsoft Corporation) Hidden
Microsoft SQL Server 2008 Database Engine Services (x32 Version: 10.3.5500.0 - Microsoft Corporation) Hidden
Microsoft SQL Server 2008 Database Engine Shared (x32 Version: 10.3.5500.0 - Microsoft Corporation) Hidden
Microsoft SQL Server 2008 Native Client (HKLM\...\{2738C4AA-420E-4E13-ADEF-B5AB250E3EF1}) (Version: 10.3.5500.0 - Microsoft Corporation)
Microsoft SQL Server 2008 R2 Management Objects (HKLM-x32\...\{77F1F8AD-51B8-4490-AEEC-BF480073E0FC}) (Version: 10.50.1750.9 - Microsoft Corporation)
Microsoft SQL Server 2008 RsFx Driver (x32 Version: 10.3.5500.0 - Microsoft Corporation) Hidden
Microsoft SQL Server 2008 Setup Support Files  (HKLM-x32\...\{8F72E2D4-1E48-4534-8DB8-1E8E012899C6}) (Version: 10.3.5500.0 - Microsoft Corporation)
Microsoft SQL Server Compact 3.5 SP2 ENU (HKLM-x32\...\{3A9FC03D-C685-4831-94CF-4EDFD3749497}) (Version: 3.5.8080.0 - Microsoft Corporation)
Microsoft SQL Server Compact 3.5 SP2 x64 ENU (HKLM\...\{D4AD39AD-091E-4D33-BB2B-59F6FCB8ADC3}) (Version: 3.5.8080.0 - Microsoft Corporation)
Microsoft SQL Server VSS Writer (HKLM\...\{0826F9E4-787E-481D-83E0-BC6A57B056D5}) (Version: 10.3.5500.0 - Microsoft Corporation)
Microsoft Visual C++  Compilers 2010 Standard - enu - x86 (x32 Version: 10.0.40219 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{6ce5bae9-d3ca-4b99-891a-1dc6c118a5fc}) (Version: 8.0.59192 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Express Edition with SP1 - ENU (HKLM-x32\...\Microsoft Visual C++ 2008 Express Edition with SP1 - ENU) (Version:  - Microsoft Corporation)
Microsoft Visual C++ 2008 Express Edition with SP1 - ENU (x32 Version: 9.0.30729 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 (HKLM-x32\...\{3C3D696B-0DB7-3C6D-A356-3DB8CE541918}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Runtime - 10.0.40219 (HKLM\...\{1C7C8AAF-A16D-32E8-89E5-F6D165DE0BCE}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Runtime - 10.0.40219 (HKLM-x32\...\{5D9ED403-94DE-3BA0-B1D6-71F4BDA412E6}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010 Express - ENU (HKLM-x32\...\Microsoft Visual C++ 2010 Express - ENU) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010 Express - ENU (x32 Version: 10.0.40219 - Microsoft Corporation) Hidden
Microsoft Visual Studio 2008 Remote Debugger Light (x64) - ENU (HKLM\...\Microsoft Visual Studio 2008 Remote Debugger Light (x64) - ENU) (Version:  - Microsoft Corporation)
Microsoft Visual Studio 2008 Remote Debugger Light (x64) - ENU (Version: 9.0.30729 - Microsoft Corporation) Hidden
Microsoft Visual Studio 2008 Remote Debugger Light (x64) - ENU Service Pack 1 (KB945140) (HKLM-x32\...\{90A80D89-A0E4-33C1-B13D-B93CB3496867}.KB945140) (Version: 1 - Microsoft Corporation)
Microsoft Visual Studio 2010 Express Prerequisites x64 - ENU (HKLM\...\{BCA26999-EC22-3007-BB79-638913079C9A}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual Studio 2010 Service Pack 1 (HKLM-x32\...\Microsoft Visual Studio 2010 Service Pack 1) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual Studio 2010 Service Pack 1 (x32 Version: 10.0.40219 - Microsoft Corporation) Hidden
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50325 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (Version: 10.0.50330 - Microsoft Corporation) Hidden
Microsoft Windows SDK for Visual Studio 2008 Headers and Libraries (HKLM\...\{5DE154DF-A55E-4FA5-BE59-32E78FCACF3E}) (Version: 6.1.5288.17011 - Microsoft Corporation)
Microsoft Windows SDK for Visual Studio 2008 SP1 Express Tools for .NET Framework - enu (HKLM\...\{DFB3AD2B-4EE2-3077-BF1D-3CA164BC5336}) (Version: 3.5.30729 - Microsoft Corporation)
Microsoft Windows SDK for Visual Studio 2008 SP1 Express Tools for Win32 (HKLM\...\{F5C819A5-E068-4f7d-B91A-1BD18702AFFB}) (Version: 6.1.5295.17011 - Microsoft Corporation)
MiKTeX 2.9 (HKLM-x32\...\MiKTeX 2.9) (Version: 2.9 - MiKTeX.org)
MozBackup 1.4.10 (HKLM-x32\...\MozBackup) (Version:  - Pavel Cvrcek)
Mozilla Firefox 30.0 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 30.0 (x86 en-US)) (Version: 30.0 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 29.0 - Mozilla)
Mozilla Thunderbird 24.5.0 (x86 en-US) (HKLM-x32\...\Mozilla Thunderbird 24.5.0 (x86 en-US)) (Version: 24.5.0 - Mozilla)
MSVCRT (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSVCRT_amd64 (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (KB2758694) (HKLM-x32\...\{1D95BA90-F4F8-47EC-A882-441C99D30C1E}) (Version: 4.30.2117.0 - Microsoft Corporation)
My Dell (HKLM\...\PC-Doctor for Windows) (Version: 3.5.6426.22 - PC-Doctor, Inc.)
Notepad++ (HKLM-x32\...\Notepad++) (Version: 6.6.3 - Notepad++ Team)
NTRU TCG Software Stack (Version: 2.1.37 - Security Innovation, Inc.) Hidden
O2Micro Flash Memory Card Windows Driver (HKLM-x32\...\InstallShield_{D535FC73-1F63-4347-896A-C97A45F11E9C}) (Version: 3.0.07.44 - O2Micro International LTD.)
O2Micro Flash Memory Card Windows Driver (x32 Version: 3.0.07.44 - O2Micro International LTD.) Hidden
O2Micro OZ776 SCR Driver (HKLM-x32\...\InstallShield_{5F962F59-DCCB-440B-A8E5-3BA4F7F09594}) (Version: 2.1.4.213 - O2Micro)
O2Micro OZ776 SCR Driver (Version: 2.1.4.213 - O2Micro) Hidden
Office 15 Click-to-Run Extensibility Component (x32 Version: 15.0.4623.1003 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Licensing Component (Version: 15.0.4623.1003 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Localization Component (x32 Version: 15.0.4623.1003 - Microsoft Corporation) Hidden
PC-CCID (Version: 2.0.0 - Gemalto) Hidden
Pdf995 (installed by H&R Block) (HKLM-x32\...\Pdf995) (Version:  - )
PdfEdit995 (installed by H&R Block) (HKLM-x32\...\PdfEdit995) (Version:  - )
Preboot Manager (Version: 03.03.00.090 - Wave Systems Corp.) Hidden
Presto! PageManager 7.15.16 (HKLM-x32\...\{D2D6B9EB-C6DC-4DAA-B4DE-BB7D9735E7DA}) (Version: 7.15.16 - NewSoft Technology Corporation)
Private Information Manager (Version: 07.01.00.030 - Wave Systems Corp.) Hidden
Python 2.7.7 (64-bit) (HKLM\...\{049CA433-77A0-4e48-AC76-180A282C4E11}) (Version: 2.7.7150 - Python Software Foundation)
QuickTime 7 (HKLM-x32\...\{111EE7DF-FC45-40C7-98A7-753AC46B12FB}) (Version: 7.75.80.95 - Apple Inc.)
Revo Uninstaller 1.94 (HKLM-x32\...\Revo Uninstaller) (Version: 1.94 - VS Revo Group)
ScanSoft OmniPage SE 4 (HKLM-x32\...\{B2F3DBD9-A9D2-4838-B45D-C917DAB32BC3}) (Version: 15.2.0020 - Nuance Communications, Inc.)
Secunia PSI (2.0.0.4003) (HKLM-x32\...\Secunia PSI) (Version: 2.0.0.4003 - Secunia)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{DE28B448-32E8-4E8F-84F0-A52B21A49B5B}) (Version:  - Microsoft)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (x32 Version:  - Microsoft) Hidden
Service Pack 3 for SQL Server 2008 (KB2546951) (HKLM-x32\...\KB2546951) (Version: 10.3.5500.0 - Microsoft Corporation)
Skype™ 6.11 (HKLM-x32\...\{4E76FF7E-AEBA-4C87-B788-CD47E5425B9D}) (Version: 6.11.102 - Skype Technologies S.A.)
SPBA 5.9 (Version: 5.9.4.6901 - UPEK Inc.) Hidden
Speccy (HKLM\...\Speccy) (Version: 1.26 - Piriform)
Sql Server Customer Experience Improvement Program (x32 Version: 10.3.5500.0 - Microsoft Corporation) Hidden
SQL Server System CLR Types (HKLM-x32\...\{342D4AD7-EC4C-4EC8-AEA6-E70F5905A490}) (Version: 10.3.5500.0 - Microsoft Corporation)
ST Microelectronics 3 Axis Digital Accelerometer Solution (HKLM-x32\...\{9C24F411-9CA7-4A8A-91F3-F08A4A38EB31}) (Version: 4.10.0046 - ST Microelectronics)
SUPERAntiSpyware (HKLM\...\{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}) (Version: 5.6.1014 - SUPERAntiSpyware.com)
TkDiff (HKLM-x32\...\19A2C93F-F2B3-40C4-8B8D-2814A5164FF1) (Version: 4.2 - John Klassa)
toolkit32for64bit (x32 Version: 7.67.47.0000 - Wave Systems Corp) Hidden
tools-freebsd (x32 Version: 9.6.2.1744117 - VMware, Inc.) Hidden
tools-linux (x32 Version: 9.6.2.1744117 - VMware, Inc.) Hidden
tools-netware (x32 Version: 9.6.2.1744117 - VMware, Inc.) Hidden
tools-solaris (x32 Version: 9.6.2.1744117 - VMware, Inc.) Hidden
tools-windows (x32 Version: 9.6.2.1744117 - VMware, Inc.) Hidden
tools-winPre2k (x32 Version: 9.6.2.1744117 - VMware, Inc.) Hidden
Trusted Drive Manager (Version: 4.5.0.136 - Wave Systems Corp.) Hidden
Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{B4A38370-2ADB-46B0-A1B0-0C4A2F7DCA31}) (Version:  - Microsoft)
Update for Microsoft Filter Pack 2.0 (KB2878281) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.SingleImage_{302A8FE3-EBF5-486C-A431-16A1CD914443}) (Version:  - Microsoft)
Update for Microsoft Filter Pack 2.0 (KB2878281) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{302A8FE3-EBF5-486C-A431-16A1CD914443}) (Version:  - Microsoft)
Update for Microsoft InfoPath 2010 (KB2817369) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{4EEA3D3E-989C-4DF4-AB0A-3042C0C12AA3}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{DADF7E25-FFA4-4D02-BE84-1DAE62C18516}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.SingleImage_{F4284D93-7AE8-4309-8CF3-9AD394F35F3A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{F4284D93-7AE8-4309-8CF3-9AD394F35F3A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{287A1E92-9E41-4BC1-8920-B3D0E9220800}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{9D69691D-823D-4C3E-9B12-563A3F520366}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.SingleImage_{ECFE33A3-B8B7-439A-ADE4-59FBD29EF9B8}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{ECFE33A3-B8B7-439A-ADE4-59FBD29EF9B8}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{5AA578BB-759C-40FD-9661-A737C0884541}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2825635) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{F1A20C69-9FE5-40FD-9CD5-84EABC2EF64A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2863818) 32-Bit Edition (HKLM-x32\...\{90140000-001F-040C-0000-0000000FF1CE}_Office14.SingleImage_{82F87E28-B18E-46D6-A399-E2F19CF5949B}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2863818) 32-Bit Edition (HKLM-x32\...\{90140000-001F-0C0A-0000-0000000FF1CE}_Office14.SingleImage_{5E8EB600-8B94-429E-873E-98369C6DC1BC}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2878225) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{EFF5EBA3-40AD-4859-85E7-3C1CF4F297EB}) (Version:  - Microsoft)
Update for Microsoft OneNote 2010 (KB2837595) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.SingleImage_{51CCA922-A0CC-47C4-8910-6936D97CAC2E}) (Version:  - Microsoft)
Update for Microsoft OneNote 2010 (KB2837595) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{51CCA922-A0CC-47C4-8910-6936D97CAC2E}) (Version:  - Microsoft)
Update for Microsoft Outlook 2010 (KB2687567) 32-Bit Edition (HKLM-x32\...\{90140000-001A-0409-0000-0000000FF1CE}_Office14.SingleImage_{DCE104A1-1875-4469-A83D-A5BFA6C4640F}) (Version:  - Microsoft)
Update for Microsoft Outlook 2010 (KB2687567) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{2AB483F1-C86E-427A-83B4-23889B03512D}) (Version:  - Microsoft)
Update for Microsoft PowerPoint 2010 (KB2837579) 32-Bit Edition (HKLM-x32\...\{90140000-0018-0409-0000-0000000FF1CE}_Office14.SingleImage_{334AA0A1-2BB1-4D74-B66A-2B2C4D9C2C87}) (Version:  - Microsoft)
Update for Microsoft PowerPoint 2010 (KB2837579) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{2BA40F82-F3A4-441C-BF1A-ED4C42FF4872}) (Version:  - Microsoft)
Update for Microsoft SharePoint Workspace 2010 (KB2760601) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.SingleImage_{F9F5A080-AF38-4966-9A6B-C43DCA465035}) (Version:  - Microsoft)
Update for Microsoft Visio 2010 (KB2880526) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{7B29D8B8-6A87-496C-A65E-B935E740448A}) (Version:  - Microsoft)
Update for Microsoft Visio Viewer 2010 (KB2837587) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{38CF30E4-3348-4BD1-A859-B630C355A56F}) (Version:  - Microsoft)
Update for Microsoft Word 2010 (KB2880529) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{B9B89E01-5B6B-4F73-BC34-B2C0D8ACB4CD}) (Version:  - Microsoft)
Upek Touchchip Fingerprint Reader (Version: 1.2.004 - Dell Inc.) Hidden
VLC media player 2.1.2 (HKLM-x32\...\VLC media player) (Version: 2.1.2 - VideoLAN)
VMware Player (HKLM-x32\...\VMware_Player) (Version: 6.0.2 - VMware, Inc)
VMware Player (Version: 6.0.2 - VMware, Inc.) Hidden
Wave Crypto Runtime 2.0.7.0 x86 (x32 Version: 02.00.07.0000 - Wave Systems Corp) Hidden
Wave Infrastructure Installer (Version: 07.67.60.0020 - Wave Systems Corp) Hidden
Wave Support Software Installer (Version: 05.13.00.051 - Wave Systems Corp) Hidden
Windows Driver Package - Dell Inc. PBADRV System  (09/11/2009 1.0.1.6) (HKLM\...\9512AA21B791B05A54E27065C45BBC417AB282DF) (Version: 09/11/2009 1.0.1.6 - Dell Inc.)
Windows Live Communications Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3508.1109 - Microsoft Corporation)
Windows Live Essentials (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0 - Microsoft Corporation) Hidden
Windows Live Installer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Language Selector (Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live Mail (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mesh (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mesh ActiveX Control for Remote Connections (HKLM-x32\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version: 15.4.5722.2 - Microsoft Corporation)
Windows Live Messenger (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live MIME IFilter (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Movie Maker (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Common (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Gallery (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (x32 Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live Remote Client (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Client Resources (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Service (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Service Resources (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live SOXE (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (x32 Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live Writer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Writer Resources (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
WinEdt (HKLM-x32\...\WinEdt_is1) (Version:  - WinEdt Team)

========================= Memory info: ===================================

Percentage of memory in use: 30%
Total physical RAM: 8097.03 MB
Available physical RAM: 5656.07 MB
Total Pagefile: 16192.23 MB
Available Pagefile: 12990.6 MB
Total Virtual: 4095.88 MB
Available Virtual: 3974.08 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:464.98 GB) (Free:363.41 GB) NTFS

========================= Users: ========================================

User accounts for \\JSHAPIRO-PC

Administrator            Guest                    jshapiro                 

========================= Minidump Files ==================================


**** End of log ****
 



#4 wpgwpg

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Posted 23 June 2014 - 02:39 PM

 I see several things that could cause problems.  First Speccy reports temps of 60 degrees and 67 C for your CPU and motherboard.  These are too hot and could cause problems.  I've seen Speccy report wrong temps before though, so I'd download and run SpeedFan to see what it says for the core temps.  

 

 Then I see problems with Excel, SUS20ClientDataStore,  DellFeatureEnhancementPack, and SQL server.  I also see you have CCcleaner installed.  Have you run a registry cleaner?  If so, you should know that these do no significant good and can cause problems that are difficult to diagnose and extremely difficult to fix.

 

If those temperatures are correct, you might solve a lot of your problems by cleaning the dust out of your laptop by flowing compressed gas into the air intake vents on the bottom.  Dust can accumulate inside and cause overheating.

 

 


Everyone with a computer should back his system up to an external hard drive regularly.  :thumbsup:

#5 jshap

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Posted 23 June 2014 - 04:32 PM

Thanks. I don't recall installing or using CCCleaner. I definitely haven't used it recently, and the problem is recent.

 

The speedfan indicates that the temperatures are correct.

 

Are there instructions somewhere on cleaning out the dust?

Where does one get "compressed gas"?



#6 wpgwpg

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Posted 23 June 2014 - 04:39 PM

 You can go to any store that sells computers and buy a can of compressed gas.  It's not expensive - under $10, a lot of office supply stores have it too.  It's in an aerosol can.  You just point it at the air intake ducts on the bottom of the laptop and push the button.  That blows thru the cooling system and cleans out accumulated dust.


Everyone with a computer should back his system up to an external hard drive regularly.  :thumbsup:

#7 hamluis

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Posted 23 June 2014 - 05:15 PM

FWIW:  There is no standard max temperature for CPUs which can be applied across the board to every CPU.  Max temp varies by CPU model and (generally) the max temp for any given CPU can be easily found, using Google and CPU model at www.cpu-world.

 

The max for the CPU in question is 105 Celsius, so temps in the 60s don't necessarily indicate overheating, especially where the system is a laptop and may not be as easily ventilated as a desktop.

 

Louis






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