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Infected with vmhost.exe - Can not remove!!..help!?


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2 replies to this topic

#1 Rober131

Rober131

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  • Local time:12:03 PM

Posted 22 June 2014 - 09:02 PM

-DDS Log beg-

 

DDS (Ver_2012-11-20.01) - NTFS_x86 
Internet Explorer: 10.0.9200.16866  BrowserJavaVersion: 10.55.2
Run by Familia Alvarenga at 20:54:14 on 2014-06-22
Microsoft Windows 7 Professional   6.1.7601.1.1252.1.1033.18.2047.703 [GMT -5:00]
.
AV: avast! Antivirus *Enabled/Updated* {17AD7D40-BA12-9C46-7131-94903A54AD8B}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: avast! Antivirus *Enabled/Updated* {ACCC9CA4-9C28-93C8-4B81-AFE241D3E736}
.
============== Running Processes ================
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
C:\Windows\system32\Dwm.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskhost.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Windows\system32\atashost.exe
C:\PROGRAM FILES\FOXIT SOFTWARE\FOXIT READER\Foxit Cloud\FCUpdateService.exe
C:\ProgramData\MediaDev\1392867990\mediadev.exe
C:\Windows\Microsoft.NET\Framework\v4.0.30319\SMSvcHost.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Alwil Software\Avast5\avastui.exe
C:\Program Files\HTC\Internet Pass-Through\PassThruSvr.exe
C:\Program Files\RealNetworks\RealDownloader\rndlresolversvc.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\ProgramData\UpdateServer\1394763625\webdev.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Windows\system32\conhost.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Cracked License Manager 10\lmgrd.exe
C:\Cracked License Manager 10\ARCGIS.exe
C:\Users\Familia Alvarenga\AppData\Roaming\Dropbox\bin\Dropbox.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Windows\system32\spool\DRIVERS\W32X86\3\HP1006MC.EXE
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Windows\system32\sppsvc.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\conhost.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k apphost
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\system32\svchost.exe -k iissvcs
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\system32\svchost.exe -k HPService
C:\Windows\System32\svchost.exe -k secsvcs
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxps://www.yahoo.com?fr=hp-avast&type=avastbcl
uSearch Bar = hxxps://www.yahoo.com?fr=hp-avast&type=avastbcl
uSearch Page = hxxps://search.yahoo.com/yhs/search?type=avastbcl&hspart=avast&hsimp=yhs-001&p={searchTerms}
mStart Page = hxxps://www.yahoo.com?fr=hp-avast&type=avastbcl
BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049C3E9-B461-4BC5-8870-4C09146192CA} - c:\programdata\realnetworks\realdownloader\browserplugins\ie\rndlbrowserrecordplugin.dll
BHO: Canon Easy-WebPrint EX BHO: {3785D0AD-BFFF-47F6-BF5B-A587C162FED9} - c:\program files\canon\easy-webprint ex\ewpexbho.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - <orphaned>
BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\program files\java\jre7\bin\ssv.dll
BHO: avast! Online Security: {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - c:\program files\alwil software\avast5\aswWebRepIE.dll
BHO: Windows Live Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - c:\program files\microsoft office\office14\URLREDIR.DLL
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre7\bin\jp2ssv.dll
TB: Canon Easy-WebPrint EX: {759D9886-0C6F-4498-BAB6-4A5F47C6C72F} - c:\program files\canon\easy-webprint ex\ewpexhlp.dll
EB: Canon Easy-WebPrint EX: {21347690-EC41-4F9A-8887-1F4AEE672439} - c:\program files\canon\easy-webprint ex\ewpexhlp.dll
uRun: [EPSON Artisan 800 Series] c:\windows\system32\spool\drivers\w32x86\3\e_fatiema.exe /fu "c:\windows\temp\E_S2C0C.tmp" /EF "HKCU"
uRun: [GoogleChromeAutoLaunch_8C3A7D8145E956C4D8DF0E66DC9724B5] "c:\program files\google\chrome\application\chrome.exe" --no-startup-window
mRun: [AvastUI.exe] "c:\program files\alwil software\avast5\AvastUI.exe" /nogui
mRun: [CanonQuickMenu] c:\program files\canon\quick menu\CNQMMAIN.EXE /logon
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
StartupFolder: c:\users\famili~1\appdata\roaming\micros~1\windows\startm~1\programs\startup\arcgis~1.lnk - c:\cracked license manager 10\start_lic_mgr_invisible.vbs
StartupFolder: c:\users\famili~1\appdata\roaming\micros~1\windows\startm~1\programs\startup\dropbox.lnk - c:\users\familia alvarenga\appdata\roaming\dropbox\bin\Dropbox.exe
uPolicies-Explorer: NoDriveTypeAutoRun = dword:145
mPolicies-System: ConsentPromptBehaviorAdmin = dword:0
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableLUA = dword:0
mPolicies-System: EnableUIADesktopToggle = dword:0
mPolicies-System: PromptOnSecureDesktop = dword:0
IE: E&xport to Microsoft Excel - c:\progra~1\micros~1\office14\EXCEL.EXE/3000
IE: Se&nd to OneNote - c:\progra~1\micros~1\office14\ONBttnIE.dll/105
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\program files\microsoft office\office14\ONBttnIE.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - c:\program files\microsoft office\office14\ONBttnIELinkedNotes.dll
TCP: NameServer = 75.75.76.76 75.75.75.75
TCP: Interfaces\{1405F942-B1C5-411F-AFA0-92A7D5144693} : NameServer = 208.67.222.222
TCP: Interfaces\{1405F942-B1C5-411F-AFA0-92A7D5144693} : DHCPNameServer = 75.75.76.76 75.75.75.75
TCP: Interfaces\{1405F942-B1C5-411F-AFA0-92A7D5144693}\34163716C496E64616 : DHCPNameServer = 192.168.0.1
TCP: Interfaces\{1405F942-B1C5-411F-AFA0-92A7D5144693}\34163716C696E64616 : NameServer = 208.67.222.222
TCP: Interfaces\{1405F942-B1C5-411F-AFA0-92A7D5144693}\34163716C696E64616 : DHCPNameServer = 75.75.76.76 75.75.75.75
TCP: Interfaces\{1405F942-B1C5-411F-AFA0-92A7D5144693}\3516D63757E676027416C6168797023502430243236303 : NameServer = 208.67.222.222
TCP: Interfaces\{1405F942-B1C5-411F-AFA0-92A7D5144693}\3516D63757E676027416C6168797023502430243236303 : DHCPNameServer = 192.168.43.1
TCP: Interfaces\{1405F942-B1C5-411F-AFA0-92A7D5144693}\3543 : NameServer = 208.67.222.222
TCP: Interfaces\{1405F942-B1C5-411F-AFA0-92A7D5144693}\3543 : DHCPNameServer = 192.168.43.1
TCP: Interfaces\{1405F942-B1C5-411F-AFA0-92A7D5144693}\451626C65647 : NameServer = 208.67.222.222
TCP: Interfaces\{1405F942-B1C5-411F-AFA0-92A7D5144693}\451626C65647 : DHCPNameServer = 192.168.43.1
TCP: Interfaces\{1405F942-B1C5-411F-AFA0-92A7D5144693}\C696E6B6379737 : NameServer = 208.67.220.220
TCP: Interfaces\{1405F942-B1C5-411F-AFA0-92A7D5144693}\C696E6B6379737 : DHCPNameServer = 192.168.1.1
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - c:\program files\common files\microsoft shared\office14\MSOXMLMF.DLL
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\program files\common files\skype\Skype4COM.dll
SSODL: WebCheck - <orphaned>
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "c:\program files\google\chrome\application\35.0.1916.153\installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\users\familia alvarenga\appdata\roaming\mozilla\firefox\profiles\shm2f3ud.default\
FF - prefs.js: browser.search.defaulturl - hxxps://search.yahoo.com/yhs/search
FF - prefs.js: browser.startup.homepage - hxxps://www.yahoo.com?fr=hp-avast&type=avastbcl
FF - prefs.js: keyword.URL - hxxps://search.yahoo.com/yhs/search
FF - plugin: c:\progra~1\micros~1\office14\NPAUTHZ.DLL
FF - plugin: c:\progra~1\micros~1\office14\NPSPWRAP.DLL
FF - plugin: c:\program files\adobe\reader 11.0\reader\air\nppdf32.dll
FF - plugin: c:\program files\foxit software\foxit reader\plugins\npFoxitReaderPlugin.dll
FF - plugin: c:\program files\google\google earth\plugin\npgeplugin.dll
FF - plugin: c:\program files\google\update\1.3.24.15\npGoogleUpdate3.dll
FF - plugin: c:\program files\java\jre7\bin\dtplugin\npdeployJava1.dll
FF - plugin: c:\program files\java\jre7\bin\plugin2\npjp2.dll
FF - plugin: c:\program files\microsoft silverlight\5.1.30214.0\npctrlui.dll
FF - plugin: c:\program files\mozilla firefox\browser\plugins\npatgpc.dll
FF - plugin: c:\program files\real\realplayer\netscape6\nprpplugin.dll
FF - plugin: c:\programdata\realnetworks\realdownloader\browserplugins\mozillaplugins\nprndlchromebrowserrecordext.dll
FF - plugin: c:\programdata\realnetworks\realdownloader\browserplugins\mozillaplugins\nprndlhtml5videoshim.dll
FF - plugin: c:\programdata\realnetworks\realdownloader\browserplugins\mozillaplugins\nprndlpepperflashvideoshim.dll
FF - plugin: c:\programdata\realnetworks\realdownloader\browserplugins\npdlplugin.dll
FF - plugin: c:\users\familia alvarenga\appdata\roaming\mozilla\plugins\npatgpc.dll
FF - plugin: c:\windows\system32\adobe\director\np32dsw_1211151.dll
FF - plugin: c:\windows\system32\macromed\flash\NPSWF32_13_0_0_214.dll
.
============= SERVICES / DRIVERS ===============
.
R0 aswRvrt;avast! Revert;c:\windows\system32\drivers\aswRvrt.sys [2013-7-8 49944]
R0 aswVmm;avast! VM Monitor;c:\windows\system32\drivers\aswVmm.sys [2013-7-8 180632]
R1 aswSnx;aswSnx;c:\windows\system32\drivers\aswsnx.sys [2012-7-17 777488]
R1 aswSP;aswSP;c:\windows\system32\drivers\aswsp.sys [2012-7-17 411680]
R2 aswHwid;avast! HardwareID;c:\windows\system32\drivers\aswHwid.sys [2014-4-20 24184]
R2 aswMonFlt;aswMonFlt;c:\windows\system32\drivers\aswMonFlt.sys [2012-7-17 67824]
R2 aswStm;aswStm;c:\windows\system32\drivers\aswstm.sys [2014-1-1 68312]
R2 atashost;WebEx Service Host for Support Center;c:\windows\system32\atashost.exe [2014-3-20 118056]
R2 avast! Antivirus;avast! Antivirus;c:\program files\alwil software\avast5\AvastSvc.exe [2014-4-20 50344]
R2 FoxitCloudUpdateService;Foxit Cloud Safe Update Service;c:\program files\foxit software\foxit reader\foxit cloud\FCUpdateService.exe [2014-3-24 239680]
R2 MediaDevSrv;MediaDevSrv;c:\programdata\mediadev\1392867990\mediadev.exe [2014-2-19 368960]
R2 PassThru Service;Internet Pass-Through Service;c:\program files\htc\internet pass-through\PassThruSvr.exe [2012-12-7 167424]
R2 RealNetworks Downloader Resolver Service;RealNetworks Downloader Resolver Service;c:\program files\realnetworks\realdownloader\rndlresolversvc.exe [2013-4-16 39056]
R2 WinDevSrv;WinDevSrv;c:\programdata\updateserver\1394763625\webdev.exe [2014-3-13 368960]
R3 netr28u;RT2870 USB Extensible Wireless LAN Card Driver;c:\windows\system32\drivers\netr28u.sys [2013-2-7 1588256]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2013-9-11 105144]
S3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2009-7-13 229888]
S3 dg_ssudbus;SAMSUNG Mobile USB Composite Device Driver (DEVGURU Ver.);c:\windows\system32\drivers\ssudbus.sys [2014-1-22 88576]
S3 dmvsc;dmvsc;c:\windows\system32\drivers\dmvsc.sys [2011-4-11 62464]
S3 HTCAND32;HTC Device Driver;c:\windows\system32\drivers\ANDROIDUSB.sys [2009-10-26 25088]
S3 htcnprot;HTC NDIS Protocol Driver;c:\windows\system32\drivers\htcnprot.sys [2012-12-7 23040]
S3 HtcVCom32;HTC Diagnostic Port;c:\windows\system32\drivers\HtcVComV32.sys [2009-10-27 105984]
S3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;c:\windows\system32\drivers\rdpvideominiport.sys [2012-10-28 14848]
S3 ssudmdm;SAMSUNG  Mobile USB Modem Drivers (DEVGURU Ver.);c:\windows\system32\drivers\ssudmdm.sys [2014-1-22 184192]
S3 StorSvc;Storage Service;c:\windows\system32\svchost.exe -k LocalSystemNetworkRestricted [2009-7-13 20992]
S3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\TsUsbFlt.sys [2014-2-12 49152]
S3 TsUsbGD;Remote Desktop Generic USB Device;c:\windows\system32\drivers\TsUsbGD.sys [2012-10-28 27136]
S3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\wat\WatAdminSvc.exe [2012-7-17 1343400]
S4 AMD External Events Utility;AMD External Events Utility;c:\windows\system32\atiesrxx.exe [2011-1-26 176128]
S4 SkypeUpdate;Skype Updater;c:\program files\skype\updater\Updater.exe [2013-6-21 162408]
.
=============== File Associations ===============
.
FileExt: .txt: textfile="c:\program files\windows nt\accessories\WORDPAD.EXE" "%1" [UserChoice]
FileExt: .ini: UltraEdit.ini - HKCR\Unknown\Shell=c:\windows\system32\rundll32.exe c:\windows\system32\shell32.dll,OpenAs_RunDLL %1 [UserChoice] [default=openas]
FileExt: .js: UltraEdit.js - HKCR\Unknown\Shell=c:\windows\system32\rundll32.exe c:\windows\system32\shell32.dll,OpenAs_RunDLL %1 [UserChoice] [default=openas]
.
=============== Created Last 30 ================
.
2014-06-23 01:03:59 62576 ----a-w- c:\programdata\microsoft\windows defender\definition updates\{2dfbcfd5-87b9-4d99-b262-63a782d01821}\offreg.dll
2014-06-20 12:28:51 8140904 ----a-w- c:\programdata\microsoft\windows defender\definition updates\{2dfbcfd5-87b9-4d99-b262-63a782d01821}\mpengine.dll
2014-06-19 23:02:54 2706432 ----a-w- c:\windows\system32\mshtml.tlb
2014-06-19 23:02:10 523776 ----a-w- c:\windows\system32\vbscript.dll
2014-06-19 13:53:58 71680 ----a-w- c:\windows\system32\RegisterIEPKEYs.exe
2014-06-19 13:53:58 109056 ----a-w- c:\windows\system32\iesysprep.dll
2014-06-19 04:36:28 -------- d-----w- c:\program files\CCleaner
2014-06-12 21:16:28 215552 ----a-w- c:\program files\internet explorer\DiagnosticsHub.ScriptedSandboxPlugin.dll
2014-06-12 21:16:01 2048 ----a-w- c:\windows\system32\msxml6r.dll
2014-06-12 21:16:01 2048 ----a-w- c:\windows\system32\msxml3r.dll
2014-06-12 21:16:01 1389056 ----a-w- c:\windows\system32\msxml6.dll
2014-06-12 21:16:01 1237504 ----a-w- c:\windows\system32\msxml3.dll
2014-06-12 21:15:38 187840 ----a-w- c:\windows\system32\drivers\FWPKCLNT.SYS
2014-06-12 21:15:38 1294272 ----a-w- c:\windows\system32\drivers\tcpip.sys
2014-06-12 21:15:36 391680 ----a-w- c:\windows\system32\aepdu.dll
2014-06-12 21:15:35 302592 ----a-w- c:\windows\system32\aeinv.dll
2014-06-12 21:15:26 626688 ----a-w- c:\windows\system32\usp10.dll
2014-06-12 12:38:45 2742784 ----a-w- c:\windows\system32\rdpcorets.dll
2014-06-12 12:38:44 13824 ----a-w- c:\windows\system32\RdpGroupPolicyExtension.dll
2014-06-11 23:14:36 -------- d-----w- c:\users\familia alvarenga\appdata\roaming\serv
2014-05-29 03:03:51 -------- d-----w- c:\windows\system32\Adobe
.
==================== Find3M  ====================
.
2014-06-22 14:10:39 71344 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2014-06-22 14:10:39 699056 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2014-06-21 03:33:44 110296 ----a-w- c:\windows\system32\drivers\MBAMSwissArmy.sys
2014-05-16 01:49:40 777488 ----a-w- c:\windows\system32\drivers\aswsnx.sys
2014-05-16 01:49:32 68312 ----a-w- c:\windows\system32\drivers\aswstm.sys
2014-05-12 12:26:08 51928 ----a-w- c:\windows\system32\drivers\mwac.sys
2014-05-12 12:25:58 74456 ----a-w- c:\windows\system32\drivers\mbamchameleon.sys
2014-05-12 12:25:54 23256 ----a-w- c:\windows\system32\drivers\mbam.sys
2014-04-30 02:11:30 94632 ----a-w- c:\windows\system32\WindowsAccessBridge.dll
2014-04-20 16:36:11 776976 ----a-w- c:\windows\system32\drivers\aswsnx.sys.1400204936477
2014-04-20 16:36:11 411552 ----a-w- c:\windows\system32\drivers\aswsp.sys.1400204936477
2014-04-20 16:36:11 180632 ----a-w- c:\windows\system32\drivers\aswVmm.sys
2014-04-20 16:36:10 81768 ----a-w- c:\windows\system32\drivers\aswRdr2.sys
2014-04-20 16:36:10 67824 ----a-w- c:\windows\system32\drivers\aswMonFlt.sys
2014-04-20 16:36:10 49944 ----a-w- c:\windows\system32\drivers\aswRvrt.sys
2014-04-20 16:36:10 43152 ----a-w- c:\windows\avastSS.scr
2014-04-20 16:36:10 24184 ----a-w- c:\windows\system32\drivers\aswHwid.sys
2014-04-15 07:34:10 1070232 ----a-w- c:\windows\system32\MSCOMCTL.OCX
2014-04-12 02:15:13 67520 ----a-w- c:\windows\system32\drivers\ksecdd.sys
2014-04-12 02:15:13 136640 ----a-w- c:\windows\system32\drivers\ksecpkg.sys
2014-04-12 02:12:09 15872 ----a-w- c:\windows\system32\sspisrv.dll
2014-04-12 02:12:09 100352 ----a-w- c:\windows\system32\sspicli.dll
2014-04-12 02:12:06 22016 ----a-w- c:\windows\system32\secur32.dll
2014-04-12 02:11:58 1059840 ----a-w- c:\windows\system32\lsasrv.dll
2014-04-12 02:11:22 22528 ----a-w- c:\windows\system32\lsass.exe
2014-03-31 14:35:10 231584 ------w- c:\windows\system32\MpSigStub.exe
.
============= FINISH: 20:55:18.78 ===============
 
-DDS Log end-
 
I downloaded this virus but I'm unable to remove it. I've done boot-time scan and full scan with Avast as well as a full scan with Malwarebytes and it says it gets removed, but it continues to appear. Also, suddenly it appears music or commercials start playing but no internet explorer/chrome/firefox are open. It also shut off on its own once, internet explorer opens up from time to time. Please help me out with this. 
 
Thank you very much!


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Posted 27 June 2014 - 09:05 PM

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CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/538668 <<< CLICK THIS LINK



If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.

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step2.gifIf you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new DDS log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
    • If you were unable to produce the logs originally please try once more.
    • If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.

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We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from the following link if you no longer have it available and save it to your destop.

    DDS.com Download Link
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control can be found HERE.

As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

#3 HelpBot

HelpBot

    Bleepin' Binary Bot


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Posted 02 July 2014 - 09:10 PM

Hello again!

I haven't heard from you in 5 days. Therefore, I am going to assume that you no longer need our help, and close this topic.

If you do still need help, please send a Private Message to any Moderator within the next five days. Be sure to include a link to your topic in your Private Message.

Thank you for using Bleeping Computer, and have a great day!




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