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Wireless Capability is Turned Off


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#1 gulfstreamV

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Posted 22 June 2014 - 11:11 AM

Attached File  wireless 001.JPG   120.1KB   0 downloadsAttached File  wireless 002.JPG   177.19KB   0 downloadsAttached File  wireless 010.JPG   87.25KB   0 downloads

 

I have a Dell XPS M1530 with a fresh install of Windows 7 Ultimate 64bit. I lost my wireless capability all of a sudden with the previous install of Home Premium. Yes, the wireless switch is turned on. The machine has Intel Wireless WiFi Link 4965AGN Network Adapter and Marvell Yukon 88E8040 PCI-E Fast Ethernet Controller. I have it hard-wired to my router with an Ethernet Cable. It's working fine.

 

Are there any suggestions as to how I can get my wireless capability back?



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#2 JohnC_21

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Posted 22 June 2014 - 11:15 AM

Is there a yellow exclamation mark next to your wireless adapter in Device Manager?


Edited by JohnC_21, 22 June 2014 - 11:16 AM.


#3 gulfstreamV

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Posted 22 June 2014 - 11:16 AM

No there isn't



#4 wpgwpg

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Posted 22 June 2014 - 11:18 AM

 Did you get all the drivers for that computer from Dell & install them?  Especially the chipset and network adapters.


Everyone with a computer should back his system up to an external hard drive regularly.  :thumbsup:

#5 gulfstreamV

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Posted 22 June 2014 - 11:20 AM

So true. I'm not thinking ahead. I will do that.



#6 OldPhil

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Posted 22 June 2014 - 11:29 AM

The wireless adaptor is fine being as there is no yellow mark in the DV!  No need for additional drivers. You need to be able to access you router to get things setup, go through the drill of setting up the router all will be fine.


Edited by OldPhil, 22 June 2014 - 11:33 AM.

If you don't stand for the flag then you will fall for anything!


#7 gulfstreamV

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Posted 22 June 2014 - 11:35 AM

It's not finding any network connections.



#8 JohnC_21

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Posted 22 June 2014 - 12:04 PM

I would first see if SSID broadcast is enabled in the router. If you cannot detect a WIFI hotspot then I would think it may be a hardware problem. If you can easily access the wireless card remove the battery and detach any power adapter. Reseat the wireless card and see if that solves the problem.

 

If not unintall the wireless software and install the latest here. Sometimes the Intel Pro Wireless drivers can get kind of wonky

 

The first two drivers are driver only 32bit and 64bit. The last two also include the Intel Wireless Software. You may want to install that version depending on if you have 32bit or 64bit.

 

If that does not work, you may want to look at getting a USB wireless adapter.



#9 gulfstreamV

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Posted 22 June 2014 - 12:13 PM

I'm thinking you are right. I've worked with a few of these XPS M1530s and I've not come across this issue before. Thanks to everyone for your help!



#10 Nikhil_CV

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Posted 22 June 2014 - 12:22 PM

Hi,

I second JohnC_21's suggestion to download and install the latest driver from Intel website.

Try this in event that fails:

Uninstall the current wireless driver.

Download the Intel PROset driver suitable for your system and install it. (If your card doesn't support it, just ignore further)

Open up the Intel ® PROSet/Wireless tools

Click the button : 'Diagnose'

Now run tests and see what error comes up.

If the Hardware Test is Flagged failed, I doubt a hardware failure.

 

NOTE:After any installation / uninstallation please follow a cold boot.

 

Do you have a hardware switch on laptop side panel?


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