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Is it a GPU or Motherboard issue?


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#1 Jay_K

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Posted 22 June 2014 - 01:26 AM

Hi all.

I have an issue with a Windows 7 machine, whereby the display is covered with dots and sometimes random lines. The problem lessens when I disable Windows Aero, but if it's enabled the entire screen is covered in dots and any 3D elements (like a screensaver or game) have white streaks/lines protruding from them.

In the screenshot attached, I've disabled Windows Aero Peek so that only some applications (like Chrome, Word, 3D games etc) have the issue.

Also, I'm viewing the computer remotely via Team Viewer, so does this mean it's an issue with the graphics card or the motherboard? (I've reinstalled the driver already)

Thanks for any advice ^^
Jay

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#2 cat1092

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Posted 22 June 2014 - 01:34 AM

Jay_K, Welcome to BC Forums! :)

 

Just wondering, is it the remote viewing that's causing the desktop to appear as though black? Or do you have it set as such?

 

Cat


Performing full disc images weekly and keeping important data off of the 'C' drive as generated can be the best defence against Malware/Ransomware attacks, as well as a wide range of other issues. 


#3 Jay_K

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Posted 22 June 2014 - 01:45 AM

Hi, Cat! Thanks for the quick reply and warm welcome :)

 

The remote viewer is indeed removing the wallpaper and making the desktop appear black - however when the viewer is disconnected, the wallpaper reappears and it is not covered in dots. But if Aero Peek is re-enabled, the entire screen will have the issue.

Jay



#4 cat1092

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Posted 22 June 2014 - 01:52 AM

How about uploading a Speccy snapshot of your computer, This will allow all to see what's going on.

 

Go to [url=http://www.piriform.com/speccy]Piriform's website[/url], and click the big download.png button.
[LIST]
[*]Click [b]Download from Piriform.com[/b] (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version.[/*]
[*]You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.[/*]
[/list] After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.

====================

Once inside Speccy, it will look similar to this (with your computer's specifications, of course)


You will see the following prompt:
publish.png

  • Click Yes > then Copy to Clipboard

copydi.png

====================

Now, once you are back in the forum topic you are posting in, click the reply.png button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.


Congrats! You have just posted your specs!
:)

 

 

Cat


Edited by cat1092, 22 June 2014 - 10:25 PM.

Performing full disc images weekly and keeping important data off of the 'C' drive as generated can be the best defence against Malware/Ransomware attacks, as well as a wide range of other issues. 


#5 Jay_K

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Posted 22 June 2014 - 01:58 AM

I don't have access to the machine at the moment, but when I do, I'll post the specs!




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