**Solved, scroll to bottom edit for anyone else having this same problem.*
I bought a Surface Pro to use as a portable sketchpad, mainly to storyboard in Flash and Draw in Photoshop. I bought an older used one because it isn't anything fancy, just something to let me work during my 4 hour (round trip) commute.
However, I got it today and the previous user's name was there (not much else looks different from the factory settings). I installed chrome, installed a few base programs and changed the user name to my handle. I restarted the computer and when it booted the user name changed back to his name and all the programs I downloaded and installed were now gone- it looked exactly as it did the first time I turned it on. Trying mutliple other methods does not work- it reminds me a lot of the program "Deep Freeze" which will revert a public computer back to a prior save point. (I didn't see any program installed other than what I think normally comes on Windows machines, maybe it's something hidden, I don't know.)
I've tried a few different things listed in other trouble shooting threads but some of them won't work because I need "Admin rights" even though I'm on the only account on the computer and it is listed as administrator, and I am able to run programs using "run as administrator".
I even tried "Remove everything and reinstall Windows". After it says "Please Wait... Preparing" It says "There was a problem resetting your PC No changes were made. Check for solutions to this problem " Clicking check solutions does nothing. I tried creating a boot disk to reinstall Winows 8.1 but it had similar problems, seems like a vital file was missing.
It didn't come with a reinstallation disk, and I can't make one because something in this computer is damaged. I have my main computer, that is running a different version. I'm not seeing a whole lot on the forums that can help either. Any suggestions where to go from here?
Surface Pro (1)
Came installed with Windows 8.1
(Not familiar with this new OS to get other relevant info)
Edit: After digging I found some files named "DeepFrz.sys" and "DeepFreezeWorkstation.mof" I'm 99% sure Deep Freeze is causing this problem, but there are no visible icons to remove it as the guides I've found suggest.
Edit 2: If you find yourself in the same problem as me, use the guide at http://www.wikihow.com/Uninstall-Deep-Freeze#Uninstalling_Without_the_Password_sub to remove eep Freeze. If you are also using surface pro, get to the Bios by turning off the pc, hold the volume key up, turn it on, then release the volume key when the logo appears. Disable all security listed on the Bios screen. Then continue following the linked guide.
Edited by AvidLebon, 22 June 2014 - 05:29 AM.