Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Can't Install Things, Files Can't Access Temp folder, and more


  • Please log in to reply
9 replies to this topic

#1 KGarrard

KGarrard

  • Members
  • 14 posts
  • OFFLINE
  •  
  • Local time:05:34 AM

Posted 21 June 2014 - 05:25 PM

Good evening :) I use Windows 7. this was an unexpected discovery after I'd tried installing a C++ Visual Runtime Redistributable. The message I get is "windows cannot access the specified device path or file. Access is denied". Other items I try installing give me "Unable to execute file in the temporary directory" and flat-out "Access is denied".  I checked out the user settings in My Computer, for my user account I got a nice "Cannot open USER environment in registry. Possible registry corruption."
I'm on an admin account, and run everything as the same. I find that in Safe Mode I can at least open the installer and halfway begin [but can't use it since well, Safe Mode], and use some applications that I can't in normal mode. When in normal mode I tried disabling my antivirus, same thing happens. I downloaded SecurityCheck to try seeing what was up, but even that only runs in Safe Mode. 
Few months ago a friend and I had an uphill battle removing a virus from this computer, and I'm thinking maybe there's been more damage done than we thought. Because of the error messages I get I'm thinking that me being unable to install things is tied to my user permissions being screwed up, even though I'm an admin. I can't use a CD to fix anything since I don't have one. I ran MalwareBytes couple hours ago, things came up clean. So here I am, confused and really hoping this doesn't turn into an expensive paperweight. :( Any tips, advice? Also my wifi signal's pretty ick, so there may be some delay in my replying if it takes another nap.

Edit: Moved topic from Windows 7 to the more appropriate forum, as suggested.~ Animal


Edited by KGarrard, 22 June 2014 - 12:34 AM.


BC AdBot (Login to Remove)

 


#2 dicke

dicke

    Paraclete


  • Members
  • 2,196 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Charlotte, NC
  • Local time:08:34 AM

Posted 21 June 2014 - 07:25 PM

Welcome,

Sorry to hear about the problems. It sounds a lot like an infection trying to protect itself, and doing a very good job of it. :(

I'm going to flag your message and ask a moderator to move it into a protected forum so that you can work with one of the trained volunteers there to get your system clean again.

Keep us posted


Stay well and surf safe [stay protected]

Dick E


#3 KGarrard

KGarrard
  • Topic Starter

  • Members
  • 14 posts
  • OFFLINE
  •  
  • Local time:05:34 AM

Posted 21 June 2014 - 07:47 PM

Oh, thank you very much and sorry for posting in the wrong area ^^; . Wifi's finally up again, and I'll be keeping my fingers crossed!



#4 dicke

dicke

    Paraclete


  • Members
  • 2,196 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Charlotte, NC
  • Local time:08:34 AM

Posted 21 June 2014 - 10:07 PM

Time to read the rules and follow the directions - you're in the right place to get the help you need


Stay well and surf safe [stay protected]

Dick E


#5 KGarrard

KGarrard
  • Topic Starter

  • Members
  • 14 posts
  • OFFLINE
  •  
  • Local time:05:34 AM

Posted 22 June 2014 - 12:55 AM

Took the time to do just that. :) I've got to go to sleep for now, but I'll be on tomorrow evening.



#6 dicke

dicke

    Paraclete


  • Members
  • 2,196 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Charlotte, NC
  • Local time:08:34 AM

Posted 22 June 2014 - 12:49 PM

We have a plan :thumbsup:


Stay well and surf safe [stay protected]

Dick E


#7 KGarrard

KGarrard
  • Topic Starter

  • Members
  • 14 posts
  • OFFLINE
  •  
  • Local time:05:34 AM

Posted 22 June 2014 - 10:53 PM

Finally back on, today was a very long one. After poking around in Safe Mode again I find that I can access user information via My Computer, where I still can't in normal mode.



#8 dicke

dicke

    Paraclete


  • Members
  • 2,196 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Charlotte, NC
  • Local time:08:34 AM

Posted 23 June 2014 - 06:50 AM

Please work with one of the specialists here and get things back in order. The longer you wait the better the possibility of more going wrong

Keep us posted


Stay well and surf safe [stay protected]

Dick E


#9 KGarrard

KGarrard
  • Topic Starter

  • Members
  • 14 posts
  • OFFLINE
  •  
  • Local time:05:34 AM

Posted 23 June 2014 - 11:46 AM

Back again, this time running normal mode.

..

EDIT: Disregard that, I tried to re-download SecurityCheck, ran it and it actually started but

couldn't extract all of the files, closed it and my computer BSOD'd.


Edited by KGarrard, 23 June 2014 - 12:43 PM.


#10 KGarrard

KGarrard
  • Topic Starter

  • Members
  • 14 posts
  • OFFLINE
  •  
  • Local time:05:34 AM

Posted 23 June 2014 - 07:55 PM

Ran Malwarebytes Rootkit Detector Beta, and it found something called appinit_dlls. I didn't delete it, but I read online that it affects every application that runs. It might also be something from NVIDIA. So far I'm thinking that something that runs in normal mode but not safe mode's mucking up my computer. I looked through my processes and didn't find anything fishy, same for services. So maybe it's just that?

EDIT:In the registry under Data for Appinit_dlls it says C:\Windows\system32\guard32.dll. The only thing I can think of that uses NVIDIA would be this game I downloaded but then deleted.

Malwarebytes' Real-Time Protection runs in normal mode, but it can't start its rootkit protection. Ugh ><


Edited by KGarrard, 23 June 2014 - 08:28 PM.





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users