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Parents computer, a lot of malware and nagware installed, very slow


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3 replies to this topic

#1 vivisect

vivisect

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Posted 21 June 2014 - 04:24 PM

I am at my parents house for the weekend and their computer seems to be in a bit of a situation. There appears to be a chain of malware and other completely useless programs installed. I have taken steps to clean some of it, but I know there must be more hiding or at least remnants.

 

They are running Windows 7 SP1

They have avast! free installed (it didn't find any problems or stop anything from happening).

 

I have run ADWCleaner, Junk Removal Tool, and MalwareByes.

 

Please advise next steps. Thank you.



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#2 Broni

Broni

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  • Local time:05:57 AM

Posted 21 June 2014 - 08:49 PM

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me.

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
  • List Restore Points

Click Go and post the result.

p22002970.gif Please download Malwarebytes Anti-Malware to your desktop.
NOTE. If you already have MBAM 2.0 installed scroll down.

  • Double-click mb3-setup-1878.1878-3.5.1.2522.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:

    • Launch Malwarebytes Anti-Malware
    • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.

  • Click Finish.
  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.



If you already have MBAM 2.0 installed:

  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.


How to get logs:
(Export log to save as txt)


  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Export'.
  • Click 'Text file (*.txt)'
  • In the Save File dialog box which appears, click on Desktop.
  • In the File name: box type a name for your scan log.
  • A message box named 'File Saved' should appear stating "Your file has been successfully exported".
  • Click Ok
  • Attach that saved log to your next reply.



(Copy to clipboard for pasting into forum replies or tickets)

  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the scan log which shows the Date and time of the scan just performed.
  • Click 'Copy to Clipboard'
  • Paste the contents of the clipboard into your reply.


p22002970.gifDownload Malwarebytes Anti-Rootkit from HERE to your Desktop.
  • Unzip downloaded file.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • DO NOT click on the Cleanup button. Simply exit the program.
  • When done, please post the two logs produced they will be in the MBAR folder..... mbar-log-xxxxx.txt and system-log.txt


p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.
Do NOT use spoilers.
Do NOT edit your reply to post additional logs. Create new reply. I'll not get any email notifications about edits so I won't know you posted something new.


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#3 vivisect

vivisect
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  • Local time:06:57 AM

Posted 21 June 2014 - 10:20 PM

Thank you very much for responding!
 
 
 Results of screen317's Security Check version 0.99.85  
 Windows 7 Service Pack 1 x86 (UAC is enabled)  
 Internet Explorer 11  
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled!  
Bitdefender Antivirus Free Edition   
 Antivirus up to date!   
`````````Anti-malware/Other Utilities Check:`````````
 Java 7 Update 51  
 Java version out of Date!
  Adobe Flash Player  13.0.0.214 Flash Player out of Date!
 Adobe Reader XI  
 Mozilla Firefox (30.0) 
 Google Chrome 35.0.1916.153  
````````Process Check: objlist.exe by Laurent````````
 Bitdefender Antivirus Free Edition gziface.exe  
 Bitdefender Antivirus Free Edition gzserv.exe  
 Bitdefender Antivirus Free Edition update.exe  
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 0% 
````````````````````End of Log``````````````````````
 
 
 
Farbar Service Scanner Version: 10-06-2014
Ran by Louise (administrator) on 21-06-2014 at 21:44:15
Running from "C:\Users\Louise\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X86)
Boot Mode: Normal
****************************************************************
 
Internet Services:
============
 
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.
 
 
Windows Firewall:
=============
 
Firewall Disabled Policy: 
==================
 
 
System Restore:
============
 
System Restore Disabled Policy: 
========================
 
 
Action Center:
============
 
 
Windows Update:
============
 
Windows Autoupdate Disabled Policy: 
============================
 
 
Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.
 
 
Windows Defender Disabled Policy: 
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1
 
 
Other Services:
==============
 
 
File Check:
========
C:\Windows\system32\nsisvc.dll => File is digitally signed
C:\Windows\system32\Drivers\nsiproxy.sys => File is digitally signed
C:\Windows\system32\dhcpcore.dll => File is digitally signed
C:\Windows\system32\Drivers\afd.sys => File is digitally signed
C:\Windows\system32\Drivers\tdx.sys => File is digitally signed
C:\Windows\system32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\system32\dnsrslvr.dll => File is digitally signed
C:\Windows\system32\mpssvc.dll => File is digitally signed
C:\Windows\system32\bfe.dll => File is digitally signed
C:\Windows\system32\Drivers\mpsdrv.sys => File is digitally signed
C:\Windows\system32\SDRSVC.dll => File is digitally signed
C:\Windows\system32\vssvc.exe => File is digitally signed
C:\Windows\system32\wscsvc.dll => File is digitally signed
C:\Windows\system32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\system32\wuaueng.dll => File is digitally signed
C:\Windows\system32\qmgr.dll => File is digitally signed
C:\Windows\system32\es.dll => File is digitally signed
C:\Windows\system32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\system32\ipnathlp.dll => File is digitally signed
C:\Windows\system32\iphlpsvc.dll => File is digitally signed
C:\Windows\system32\svchost.exe => File is digitally signed
C:\Windows\system32\rpcss.dll => File is digitally signed
 
 
**** End of log ****
 
 
MiniToolBox by Farbar  Version: 20-06-2014
Ran by Louise (administrator) on 21-06-2014 at 21:45:40
Running from "C:\Users\Louise\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X86)
Boot Mode: Normal
***************************************************************************
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
 
========================= FF Proxy Settings: ============================== 
 
========================= Hosts content: =================================
 
 
127.0.0.1 d3oxij66pru1i3.cloudfront.net
127.0.0.1 d3oxij66pru1i3.cloudfront.net
 
========================= IP Configuration: ================================
 
Linksys LNE100TX(v5) Fast Ethernet Adapter = Local Area Connection 5 (Connected)
 
 
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
 
reset
set global icmpredirects=enabled
 
 
popd
# End of IPv4 configuration
 
 
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : Louise-PC
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : Belkin
 
Ethernet adapter Local Area Connection 5:
 
   Connection-specific DNS Suffix  . : Belkin
   Description . . . . . . . . . . . : Linksys LNE100TX(v5) Fast Ethernet Adapter
   Physical Address. . . . . . . . . : 00-0C-41-24-33-A0
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2002:c0a8:eb:1234:2044:8e2e:3ec9:ce44(Preferred) 
   Temporary IPv6 Address. . . . . . : 2002:c0a8:eb:1234:c18a:e219:e1a2:5ca8(Preferred) 
   Link-local IPv6 Address . . . . . : fe80::2044:8e2e:3ec9:ce44%17(Preferred) 
   IPv4 Address. . . . . . . . . . . : 192.168.10.9(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Saturday, June 21, 2014 5:59:19 PM
   Lease Expires . . . . . . . . . . : Monday, June 19, 2023 9:39:21 PM
   Default Gateway . . . . . . . . . : fe80::9644:52ff:fe40:fa9c%17
                                       192.168.10.1
   DHCP Server . . . . . . . . . . . : 192.168.10.1
   DHCPv6 IAID . . . . . . . . . . . : 268438593
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1A-B7-AD-1B-00-0C-41-24-33-A0
   DNS Servers . . . . . . . . . . . : 192.168.10.1
                                       192.168.10.1
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Tunnel adapter isatap.Belkin:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Teredo Tunneling Pseudo-Interface:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:9d38:90d7:382b:15cb:3f57:f5f6(Preferred) 
   Link-local IPv6 Address . . . . . : fe80::382b:15cb:3f57:f5f6%11(Preferred) 
   Default Gateway . . . . . . . . . : 
   NetBIOS over Tcpip. . . . . . . . : Disabled
Server:  Puget-64355.domain.com
Address:  192.168.10.1
 
Name:    google.com
Addresses:  2607:f8b0:4009:805::1001
 173.194.46.70
 173.194.46.68
 173.194.46.72
 173.194.46.65
 173.194.46.71
 173.194.46.64
 173.194.46.69
 173.194.46.78
 173.194.46.67
 173.194.46.73
 173.194.46.66
 
 
Pinging google.com [173.194.46.66] with 32 bytes of data:
Reply from 173.194.46.66: bytes=32 time=25ms TTL=55
Reply from 173.194.46.66: bytes=32 time=28ms TTL=55
 
Ping statistics for 173.194.46.66:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 25ms, Maximum = 28ms, Average = 26ms
Server:  Puget-64355.domain.com
Address:  192.168.10.1
 
Name:    yahoo.com
Addresses:  98.138.253.109
 206.190.36.45
 98.139.183.24
 
 
Pinging yahoo.com [98.139.183.24] with 32 bytes of data:
Reply from 98.139.183.24: bytes=32 time=58ms TTL=50
Reply from 98.139.183.24: bytes=32 time=58ms TTL=50
 
Ping statistics for 98.139.183.24:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 58ms, Maximum = 58ms, Average = 58ms
 
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 17...00 0c 41 24 33 a0 ......Linksys LNE100TX(v5) Fast Ethernet Adapter
  1...........................Software Loopback Interface 1
 16...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 11...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================
 
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0     192.168.10.1     192.168.10.9     20
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
     192.168.10.0    255.255.255.0         On-link      192.168.10.9    276
     192.168.10.9  255.255.255.255         On-link      192.168.10.9    276
   192.168.10.255  255.255.255.255         On-link      192.168.10.9    276
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link      192.168.10.9    276
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link      192.168.10.9    276
===========================================================================
Persistent Routes:
  None
 
IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 17    276 ::/0                     fe80::9644:52ff:fe40:fa9c
  1    306 ::1/128                  On-link
 11     58 2001::/32                On-link
 11    306 2001:0:9d38:90d7:382b:15cb:3f57:f5f6/128
                                    On-link
 17     28 2002:c0a8:eb:1234::/64   On-link
 17    276 2002:c0a8:eb:1234:2044:8e2e:3ec9:ce44/128
                                    On-link
 17    276 2002:c0a8:eb:1234:c18a:e219:e1a2:5ca8/128
                                    On-link
 17    276 fe80::/64                On-link
 11    306 fe80::/64                On-link
 17    276 fe80::2044:8e2e:3ec9:ce44/128
                                    On-link
 11    306 fe80::382b:15cb:3f57:f5f6/128
                                    On-link
  1    306 ff00::/8                 On-link
 11    306 ff00::/8                 On-link
 17    276 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================
 
Catalog5 01 C:\Windows\system32\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\system32\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\system32\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\system32\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog5 06 C:\Windows\system32\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Program Files\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 18 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 19 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 20 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (06/21/2014 05:52:54 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.
 
 
Details:
AddWin32ServiceFiles: Unable to back up image of service vxlsnyaiet32 since QueryServiceConfig API failed
 
System Error:
The system cannot find the file specified.
.
 
Error: (06/21/2014 05:52:46 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface.  hr = 0x80070005, Access is denied.
.
This is often caused by incorrect security settings in either the writer or requestor process.
 
 
Operation:
   Gathering Writer Data
 
Context:
   Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Name: System Writer
   Writer Instance ID: {1833f99e-c166-4803-b2d6-bd16f6181bb6}
 
 
System errors:
=============
Error: (06/21/2014 06:03:45 PM) (Source: Service Control Manager) (User: )
Description: The bdfwfpf service failed to start due to the following error: 
%%2
 
Error: (06/21/2014 05:59:03 PM) (Source: Microsoft-Windows-Kernel-Processor-Power) (User: NT AUTHORITY)
Description: Some processor performance power management features have been disabled due to a known firmware problem. Check with the computer manufacturer for updated firmware.
 
Error: (06/21/2014 04:35:54 PM) (Source: Service Control Manager) (User: )
Description: The vxlsnyaiet32 service failed to start due to the following error: 
%%2
 
Error: (06/21/2014 04:35:16 PM) (Source: Microsoft-Windows-Kernel-Processor-Power) (User: NT AUTHORITY)
Description: Some processor performance power management features have been disabled due to a known firmware problem. Check with the computer manufacturer for updated firmware.
 
Error: (06/21/2014 04:28:34 PM) (Source: DCOM) (User: )
Description: {995C996E-D918-4A8C-A302-45719A6F4EA7}
 
 
Microsoft Office Sessions:
=========================
Error: (06/21/2014 05:52:54 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: 
Details:
AddWin32ServiceFiles: Unable to back up image of service vxlsnyaiet32 since QueryServiceConfig API failed
 
System Error:
The system cannot find the file specified.
 
Error: (06/21/2014 05:52:46 PM) (Source: VSS)(User: )
Description: 0x80070005, Access is denied.
 
 
Operation:
   Gathering Writer Data
 
Context:
   Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Name: System Writer
   Writer Instance ID: {1833f99e-c166-4803-b2d6-bd16f6181bb6}
 
 
 
=========================== Installed Programs ============================
Adobe Flash Player 13 ActiveX (HKLM\...\Adobe Flash Player ActiveX) (Version: 13.0.0.214 - Adobe Systems Incorporated)
Adobe Flash Player 13 Plugin (HKLM\...\Adobe Flash Player Plugin) (Version: 13.0.0.214 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.07) (HKLM\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.07 - Adobe Systems Incorporated)
AMD APP SDK Runtime (Version: 10.0.937.2 - Advanced Micro Devices Inc.) Hidden
Apple Application Support (HKLM\...\{D9DAD0FF-495A-472B-9F10-BAE430A26682}) (Version: 3.0.3 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{18D47FA1-0440-48D3-A7E0-DA09537FF471}) (Version: 7.1.1.3 - Apple Inc.)
Apple Software Update (HKLM\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
AudibleManager (HKLM\...\AudibleManager) (Version: 2007587552.48.56.10227058 - Audible, Inc.)
Bitdefender Antivirus Free Edition (HKLM\...\BitDefender Gonzales) (Version: 1.0.21.1099 - Bitdefender)
Bonjour (HKLM\...\{79155F2B-9895-49D7-8612-D92580E0DE5B}) (Version: 3.0.0.10 - Apple Inc.)
FlipShare (HKLM\...\{97C658D2-61FB-027F-0D76-E9CDC84AFEC7}) (Version: 5.12.3.0 - Flip Video)
Google Chrome (HKLM\...\Google Chrome) (Version: 35.0.1916.153 - Google Inc.)
Google Update Helper (Version: 1.3.24.15 - Google Inc.) Hidden
iCloud (HKLM\...\{00A61104-74B5-4056-AD00-4397EF4FB141}) (Version: 3.1.0.40 - Apple Inc.)
Intel® Chipset Device Software (Version: 10.0.13 - Intel Corporation) Hidden
Intel® Chipset Device Software (Version: 10.0.13 - Intel® Corporation) Hidden
iTunes (HKLM\...\{0718A90E-93AA-49AF-A4FE-0165ACD91DF0}) (Version: 11.2.2.3 - Apple Inc.)
Java 7 Update 51 (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F83217051FF}) (Version: 7.0.510 - Oracle)
Java Auto Updater (Version: 2.1.9.8 - Sun Microsystems, Inc.) Hidden
Malwarebytes Anti-Malware version 2.0.2.1012 (HKLM\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.2.1012 - Malwarebytes Corporation)
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft Office Click-to-Run 2010 (HKLM\...\Office14.Click2Run) (Version: 14.0.6122.5000 - Microsoft Corporation)
Microsoft Office Click-to-Run 2010 (Version: 14.0.6122.5000 - Microsoft Corporation) Hidden
Microsoft Office Starter 2010 - English (HKLM\...\{90140011-0066-0409-0000-0000000FF1CE}) (Version: 14.0.7113.5007 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30214.0 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Mozilla Firefox 30.0 (x86 en-US) (HKLM\...\Mozilla Firefox 30.0 (x86 en-US)) (Version: 30.0 - Mozilla)
Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 29.0.1 - Mozilla)
OpenOffice 4.0.1 (HKLM\...\{47F460DA-D1BE-4D85-8DF2-AA1F31D3445F}) (Version: 4.01.9714 - Apache Software Foundation)
QuickTime 7 (HKLM\...\{111EE7DF-FC45-40C7-98A7-753AC46B12FB}) (Version: 7.75.80.95 - Apple Inc.)
Realtek AC'97 Audio (HKLM\...\{FB08F381-6533-4108-B7DD-039E11FBC27E}) (Version: 5.37 - Realtek Semiconductor Corp.)
Tetrix Game Gold (HKLM\...\Tetrix Game Gold) (Version: 2.3 - Armenian Dictionary Software Inc.)
 
========================= Devices: ================================
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 25%
Total physical RAM: 3071.37 MB
Available physical RAM: 2296.29 MB
Total Pagefile: 6138.97 MB
Available Pagefile: 4909.58 MB
Total Virtual: 2047.88 MB
Available Virtual: 1945.67 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:232.79 GB) (Free:117.05 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\LOUISE-PC
 
Administrator            Doug                     Guest                    
Louise                   
 
 
**** End of log ****
 
Malwarebytes Anti-Malware
www.malwarebytes.org
 
Scan Date: 6/21/2014
Scan Time: 9:47:21 PM
Logfile: mbam.txt
Administrator: Yes
 
Version: 2.00.2.1012
Malware Database: v2014.06.21.10
Rootkit Database: v2014.06.20.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled
 
OS: Windows 7 Service Pack 1
CPU: x86
File System: NTFS
User: Louise
 
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 282312
Time Elapsed: 15 min, 19 sec
 
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled
 
Processes: 0
(No malicious items detected)
 
Modules: 0
(No malicious items detected)
 
Registry Keys: 0
(No malicious items detected)
 
Registry Values: 0
(No malicious items detected)
 
Registry Data: 0
(No malicious items detected)
 
Folders: 0
(No malicious items detected)
 
Files: 0
(No malicious items detected)
 
Physical Sectors: 0
(No malicious items detected)
 
 
(end)
 
 
Malwarebytes Anti-Rootkit BETA 1.07.0.1012
www.malwarebytes.org
 
Database version: v2014.06.21.10
 
Windows 7 Service Pack 1 x86 NTFS
Internet Explorer 11.0.9600.17126
Louise :: LOUISE-PC [administrator]
 
6/21/2014 10:09:01 PM
mbar-log-2014-06-21 (22-09-01).txt
 
Scan type: Quick scan
Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken
Scan options disabled: 
Objects scanned: 283218
Time elapsed: 10 minute(s), 28 second(s)
 
Memory Processes Detected: 0
(No malicious items detected)
 
Memory Modules Detected: 0
(No malicious items detected)
 
Registry Keys Detected: 0
(No malicious items detected)
 
Registry Values Detected: 0
(No malicious items detected)
 
Registry Data Items Detected: 0
(No malicious items detected)
 
Folders Detected: 0
(No malicious items detected)
 
Files Detected: 0
(No malicious items detected)
 
Physical Sectors Detected: 0
(No malicious items detected)
 
(end)
 
 
---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.07.0.1012
 
© Malwarebytes Corporation 2011-2012
 
OS version: 6.1.7601 Windows 7 Service Pack 1 x86
 
Account is Administrative
 
Internet Explorer version: 11.0.9600.17126
 
File system is: NTFS
Disk drives: C:\ DRIVE_FIXED, Q:\ DRIVE_FIXED
CPU speed: 2.800000 GHz
Memory total: 3220561920, free: 2229071872
 
Downloaded database version: v2014.06.21.10
Downloaded database version: v2014.06.20.01
Initializing...
======================
------------ Kernel report ------------
     06/21/2014 22:08:39
------------ Loaded modules -----------
\SystemRoot\system32\ntoskrnl.exe
\SystemRoot\system32\halmacpi.dll
\SystemRoot\system32\kdcom.dll
\SystemRoot\system32\mcupdate_GenuineIntel.dll
\SystemRoot\system32\PSHED.dll
\SystemRoot\system32\BOOTVID.dll
\SystemRoot\system32\CLFS.SYS
\SystemRoot\system32\CI.dll
\SystemRoot\System32\drivers\cwblocl.sys
\SystemRoot\system32\drivers\Wdf01000.sys
\SystemRoot\system32\drivers\WDFLDR.SYS
\SystemRoot\system32\drivers\ACPI.sys
\SystemRoot\system32\drivers\WMILIB.SYS
\SystemRoot\system32\drivers\msisadrv.sys
\SystemRoot\system32\drivers\pci.sys
\SystemRoot\system32\drivers\vdrvroot.sys
\SystemRoot\System32\drivers\partmgr.sys
\SystemRoot\system32\drivers\volmgr.sys
\SystemRoot\System32\drivers\volmgrx.sys
\SystemRoot\system32\drivers\intelide.sys
\SystemRoot\system32\drivers\PCIIDEX.SYS
\SystemRoot\System32\drivers\mountmgr.sys
\SystemRoot\system32\drivers\atapi.sys
\SystemRoot\system32\drivers\ataport.SYS
\SystemRoot\system32\drivers\amdxata.sys
\SystemRoot\system32\drivers\fltmgr.sys
\SystemRoot\system32\drivers\fileinfo.sys
\SystemRoot\System32\Drivers\Ntfs.sys
\SystemRoot\System32\Drivers\msrpc.sys
\SystemRoot\System32\Drivers\ksecdd.sys
\SystemRoot\System32\Drivers\cng.sys
\SystemRoot\System32\drivers\pcw.sys
\SystemRoot\System32\Drivers\Fs_Rec.sys
\SystemRoot\system32\drivers\ndis.sys
\SystemRoot\system32\drivers\NETIO.SYS
\SystemRoot\System32\Drivers\ksecpkg.sys
\SystemRoot\System32\drivers\tcpip.sys
\SystemRoot\System32\drivers\fwpkclnt.sys
\SystemRoot\system32\drivers\volsnap.sys
\SystemRoot\System32\Drivers\spldr.sys
\SystemRoot\System32\drivers\rdyboost.sys
\SystemRoot\System32\Drivers\mup.sys
\SystemRoot\System32\drivers\hwpolicy.sys
\SystemRoot\System32\DRIVERS\fvevol.sys
\SystemRoot\system32\DRIVERS\disk.sys
\SystemRoot\system32\DRIVERS\CLASSPNP.SYS
\SystemRoot\system32\drivers\cdrom.sys
\SystemRoot\System32\Drivers\Null.SYS
\SystemRoot\System32\Drivers\Beep.SYS
\SystemRoot\System32\drivers\vga.sys
\SystemRoot\System32\drivers\VIDEOPRT.SYS
\SystemRoot\System32\drivers\watchdog.sys
\SystemRoot\System32\DRIVERS\RDPCDD.sys
\SystemRoot\system32\drivers\rdpencdd.sys
\SystemRoot\system32\drivers\rdprefmp.sys
\SystemRoot\System32\Drivers\Msfs.SYS
\SystemRoot\System32\Drivers\Npfs.SYS
\SystemRoot\system32\DRIVERS\tdx.sys
\SystemRoot\system32\DRIVERS\TDI.SYS
\SystemRoot\system32\drivers\afd.sys
\SystemRoot\System32\DRIVERS\netbt.sys
\SystemRoot\system32\DRIVERS\wfplwf.sys
\SystemRoot\system32\DRIVERS\pacer.sys
\SystemRoot\system32\DRIVERS\netbios.sys
\SystemRoot\system32\DRIVERS\serial.sys
\SystemRoot\system32\DRIVERS\wanarp.sys
\SystemRoot\system32\drivers\termdd.sys
\SystemRoot\system32\DRIVERS\rdbss.sys
\SystemRoot\system32\drivers\nsiproxy.sys
\SystemRoot\system32\drivers\mssmbios.sys
\SystemRoot\System32\drivers\discache.sys
\SystemRoot\System32\Drivers\dfsc.sys
\SystemRoot\system32\DRIVERS\blbdrive.sys
\SystemRoot\system32\DRIVERS\tunnel.sys
\SystemRoot\system32\DRIVERS\intelppm.sys
\SystemRoot\system32\drivers\agp440.sys
\SystemRoot\system32\DRIVERS\usbuhci.sys
\SystemRoot\system32\DRIVERS\USBPORT.SYS
\SystemRoot\system32\DRIVERS\usbehci.sys
\SystemRoot\system32\DRIVERS\LNE100V5.sys
\SystemRoot\system32\DRIVERS\serenum.sys
\SystemRoot\system32\DRIVERS\parport.sys
\SystemRoot\system32\DRIVERS\i8042prt.sys
\SystemRoot\system32\DRIVERS\kbdclass.sys
\SystemRoot\system32\DRIVERS\mouclass.sys
\SystemRoot\system32\DRIVERS\GEARAspiWDM.sys
\SystemRoot\system32\drivers\RTKVAC.SYS
\SystemRoot\system32\drivers\portcls.sys
\SystemRoot\system32\drivers\drmk.sys
\SystemRoot\system32\drivers\ks.sys
\SystemRoot\system32\drivers\CompositeBus.sys
\SystemRoot\system32\DRIVERS\AgileVpn.sys
\SystemRoot\system32\DRIVERS\rasl2tp.sys
\SystemRoot\system32\DRIVERS\ndistapi.sys
\SystemRoot\system32\DRIVERS\ndiswan.sys
\SystemRoot\system32\DRIVERS\raspppoe.sys
\SystemRoot\system32\DRIVERS\raspptp.sys
\SystemRoot\system32\DRIVERS\rassstp.sys
\SystemRoot\system32\drivers\swenum.sys
\SystemRoot\system32\drivers\umbus.sys
\SystemRoot\system32\DRIVERS\atikmdag.sys
\SystemRoot\System32\drivers\dxgkrnl.sys
\SystemRoot\System32\drivers\dxgmms1.sys
\SystemRoot\system32\drivers\HDAudBus.sys
\SystemRoot\system32\DRIVERS\usbhub.sys
\SystemRoot\System32\Drivers\NDProxy.SYS
\SystemRoot\system32\DRIVERS\usbprint.sys
\SystemRoot\system32\DRIVERS\USBD.SYS
\SystemRoot\system32\DRIVERS\USBSTOR.SYS
\SystemRoot\System32\win32k.sys
\SystemRoot\System32\drivers\Dxapi.sys
\SystemRoot\system32\DRIVERS\monitor.sys
\SystemRoot\System32\Drivers\crashdmp.sys
\SystemRoot\System32\Drivers\dump_dumpata.sys
\SystemRoot\System32\Drivers\dump_atapi.sys
\SystemRoot\System32\Drivers\dump_dumpfve.sys
\SystemRoot\System32\TSDDD.dll
\SystemRoot\System32\cdd.dll
\SystemRoot\system32\drivers\luafv.sys
\SystemRoot\system32\DRIVERS\Sftvolwin7.sys
\SystemRoot\system32\DRIVERS\lltdio.sys
\SystemRoot\system32\DRIVERS\rspndr.sys
\SystemRoot\system32\drivers\HTTP.sys
\SystemRoot\system32\DRIVERS\bowser.sys
\SystemRoot\System32\drivers\mpsdrv.sys
\SystemRoot\system32\DRIVERS\mrxsmb.sys
\SystemRoot\system32\DRIVERS\mrxsmb10.sys
\SystemRoot\system32\DRIVERS\mrxsmb20.sys
\SystemRoot\system32\DRIVERS\parvdm.sys
\SystemRoot\system32\drivers\peauth.sys
\SystemRoot\System32\Drivers\secdrv.SYS
\SystemRoot\system32\DRIVERS\Sftfswin7.sys
\SystemRoot\system32\DRIVERS\Sftplaywin7.sys
\SystemRoot\System32\DRIVERS\srvnet.sys
\SystemRoot\System32\drivers\tcpipreg.sys
\SystemRoot\System32\DRIVERS\srv2.sys
\SystemRoot\System32\DRIVERS\srv.sys
\SystemRoot\system32\DRIVERS\Sftredirwin7.sys
\SystemRoot\system32\drivers\WudfPf.sys
\SystemRoot\system32\DRIVERS\WUDFRd.sys
\??\C:\Users\Louise\AppData\Local\Temp\RarSFX0\bdselfpr.sys
\SystemRoot\system32\DRIVERS\trufos.sys
\SystemRoot\system32\DRIVERS\asyncmac.sys
\SystemRoot\system32\DRIVERS\avc3.sys
\??\C:\Program Files\Bitdefender\Antivirus Free Edition\bdfwfpf.sys
\SystemRoot\system32\DRIVERS\gzflt.sys
\??\C:\Windows\system32\drivers\mbamchameleon.sys
\??\C:\Windows\system32\drivers\MBAMSwissArmy.sys
\Windows\System32\ntdll.dll
\Windows\System32\smss.exe
\Windows\System32\apisetschema.dll
\Windows\System32\autochk.exe
----------- End -----------
Done!
<<<1>>>
Upper Device Name: \Device\Harddisk4\DR4
Upper Device Object: 0xffffffff86711ac8
Upper Device Driver Name: \Driver\Disk\
Lower Device Name: \Device\00000060\
Lower Device Object: 0xffffffff86499920
Lower Device Driver Name: \Driver\USBSTOR\
<<<1>>>
Upper Device Name: \Device\Harddisk3\DR3
Upper Device Object: 0xffffffff8649eac8
Upper Device Driver Name: \Driver\Disk\
Lower Device Name: \Device\0000005f\
Lower Device Object: 0xffffffff86499ca8
Lower Device Driver Name: \Driver\USBSTOR\
<<<1>>>
Upper Device Name: \Device\Harddisk2\DR2
Upper Device Object: 0xffffffff86381ac8
Upper Device Driver Name: \Driver\Disk\
Lower Device Name: \Device\0000005e\
Lower Device Object: 0xffffffff864e97a8
Lower Device Driver Name: \Driver\USBSTOR\
<<<1>>>
Upper Device Name: \Device\Harddisk1\DR1
Upper Device Object: 0xffffffff866e7718
Upper Device Driver Name: \Driver\Disk\
Lower Device Name: \Device\0000005d\
Lower Device Object: 0xffffffff86399ca8
Lower Device Driver Name: \Driver\USBSTOR\
<<<1>>>
Upper Device Name: \Device\Harddisk0\DR0
Upper Device Object: 0xffffffff86047030
Upper Device Driver Name: \Driver\Disk\
Lower Device Name: \Device\Ide\IdeDeviceP3T0L0-3\
Lower Device Object: 0xffffffff85f5f908
Lower Device Driver Name: \Driver\atapi\
<<<2>>>
Physical Sector Size: 512
Drive: 0, DevicePointer: 0xffffffff86047030, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
--------- Disk Stack ------
DevicePointer: 0xffffffff86047d10, DeviceName: Unknown, DriverName: \Driver\partmgr\
DevicePointer: 0xffffffff86047030, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
DevicePointer: 0xffffffff85f5f908, DeviceName: \Device\Ide\IdeDeviceP3T0L0-3\, DriverName: \Driver\atapi\
------------ End ----------
Alternate DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
Upper DeviceData: 0x0, 0x0, 0x0
Lower DeviceData: 0x0, 0x0, 0x0
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
<<<2>>>
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
Scanning drivers directory: C:\WINDOWS\SYSTEM32\drivers...
File user open failed: C:\WINDOWS\SYSTEM32\drivers\hlnfd.sys (0x00000020)
Done!
Drive 0
This is a System drive
Scanning MBR on drive 0...
Inspecting partition table:
MBR Signature: 55AA
Disk Signature: 7E26081B
 
Partition information:
 
    Partition 0 type is Primary (0x7)
    Partition is ACTIVE.
    Partition starts at LBA: 2048  Numsec = 204800
    Partition file system is NTFS
    Partition is bootable
 
    Partition 1 type is Primary (0x7)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 206848  Numsec = 488187904
 
    Partition 2 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0
 
    Partition 3 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0
 
Disk Size: 250059350016 bytes
Sector size: 512 bytes
 
Scanning physical sectors of unpartitioned space on drive 0 (1-2047-488377168-488397168)...
Done!
Physical Sector Size: 0
Drive: 1, DevicePointer: 0xffffffff866e7718, DeviceName: \Device\Harddisk1\DR1\, DriverName: \Driver\Disk\
--------- Disk Stack ------
DevicePointer: 0xffffffff86371970, DeviceName: Unknown, DriverName: \Driver\partmgr\
DevicePointer: 0xffffffff866e7718, DeviceName: \Device\Harddisk1\DR1\, DriverName: \Driver\Disk\
DevicePointer: 0xffffffff86399ca8, DeviceName: \Device\0000005d\, DriverName: \Driver\USBSTOR\
------------ End ----------
Physical Sector Size: 0
Drive: 2, DevicePointer: 0xffffffff86381ac8, DeviceName: \Device\Harddisk2\DR2\, DriverName: \Driver\Disk\
--------- Disk Stack ------
DevicePointer: 0xffffffff863817a8, DeviceName: Unknown, DriverName: \Driver\partmgr\
DevicePointer: 0xffffffff86381ac8, DeviceName: \Device\Harddisk2\DR2\, DriverName: \Driver\Disk\
DevicePointer: 0xffffffff864e97a8, DeviceName: \Device\0000005e\, DriverName: \Driver\USBSTOR\
------------ End ----------
Physical Sector Size: 0
Drive: 3, DevicePointer: 0xffffffff8649eac8, DeviceName: \Device\Harddisk3\DR3\, DriverName: \Driver\Disk\
--------- Disk Stack ------
DevicePointer: 0xffffffff866f5518, DeviceName: Unknown, DriverName: \Driver\partmgr\
DevicePointer: 0xffffffff8649eac8, DeviceName: \Device\Harddisk3\DR3\, DriverName: \Driver\Disk\
DevicePointer: 0xffffffff86499ca8, DeviceName: \Device\0000005f\, DriverName: \Driver\USBSTOR\
------------ End ----------
Physical Sector Size: 0
Drive: 4, DevicePointer: 0xffffffff86711ac8, DeviceName: \Device\Harddisk4\DR4\, DriverName: \Driver\Disk\
--------- Disk Stack ------
DevicePointer: 0xffffffff8649e7a8, DeviceName: Unknown, DriverName: \Driver\partmgr\
DevicePointer: 0xffffffff86711ac8, DeviceName: \Device\Harddisk4\DR4\, DriverName: \Driver\Disk\
DevicePointer: 0xffffffff86499920, DeviceName: \Device\00000060\, DriverName: \Driver\USBSTOR\
------------ End ----------
Scan finished
=======================================
 
 
Removal queue found; removal started
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-0-i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\VBR-0-0-2048-i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-0-r.mbam...
Removal finished
 
 
 
 
 
Rkill 2.6.7 by Lawrence Abrams (Grinler)
Copyright 2008-2014 BleepingComputer.com
More Information about Rkill can be found at this link:
 
Program started at: 06/21/2014 10:05:49 PM in x86 mode.
Windows Version: Windows 7 Home Premium Service Pack 1
 
Checking for Windows services to stop:
 
 * No malware services found to stop.
 
Checking for processes to terminate:
 
 * C:\Windows\SOUNDMAN.EXE (PID: 2988) [WD-HEUR]
 
1 proccess terminated!
 
Checking Registry for malware related settings:
 
 * No issues found in the Registry.
 
Resetting .EXE, .COM, & .BAT associations in the Windows Registry.
 
Performing miscellaneous checks:
 
 * Windows Defender Disabled
 
   [HKLM\SOFTWARE\Microsoft\Windows Defender]
   "DisableAntiSpyware" = dword:00000001
 
Checking Windows Service Integrity: 
 
 * Windows Defender (WinDefend) is not Running.
   Startup Type set to: Manual
 
Searching for Missing Digital Signatures: 
 
 * No issues found.
 
Checking HOSTS File: 
 
 * HOSTS file entries found: 
 
  127.0.0.1 d3oxij66pru1i3.cloudfront.net
 
Program finished at: 06/21/2014 10:07:01 PM
Execution time: 0 hours(s), 1 minute(s), and 12 seconds(s)
 

 



#4 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,735 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:05:57 AM

Posted 22 June 2014 - 10:15 AM

Clean so far...

 

p22002970.gif Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

p22002970.gif Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.


p22002970.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.


p22002970.gif Please run a free online scan with the ESET Online Scanner

  • Disable your antivirus program
  • Click on "Run ESET Online Scanner" button.
  • Tick the box next to YES, I accept the Terms of Use
  • Click Start
  • Accept any security warnings from your browser.
  • Check Scan archives
  • Click Start
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click on List of found threats
  • Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
    NOTE. If Eset doesn't find any threats it'll NOT produce any log.


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