Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

safe mode ?


  • Please log in to reply
4 replies to this topic

#1 kpZrx

kpZrx

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:04:48 PM

Posted 21 June 2014 - 10:52 AM

well after using revo uninstaller on a couple of  old malware programs the mouse quit working . so i went to safe mode and found the up and down arrow keys not working , I  was activating a new avira security suite when it found some incompatability  issues. and by removing the offending programs i guess i lost the mouse .  any ideas for this novice would be great , and yes a new machine is in the near future. this machine has a cad cam program I must save even at the expense of every thing else . thanks .



BC AdBot (Login to Remove)

 


#2 hamluis

hamluis

    Moderator


  • Moderator
  • 55,872 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:10:48 AM

Posted 21 June 2014 - 11:00 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis
 



#3 kpZrx

kpZrx
  • Topic Starter

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:04:48 PM

Posted 22 June 2014 - 06:29 AM

thankyou , heres the info you asked for from THIS machine, the machine im having the dead mouse  and dead arrow keys with is my other machine and i couldnt get this far with it .  looks like im having problems here also .   x by Farbar  Version: 20-06-2014

Ran by Owner (administrator) on 22-06-2014 at 07:00:43
Running from "C:\Documents and Settings\Owner\My Documents\Downloads"
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (06/22/2014 06:49:02 AM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: The server name or address could not be resolved
 
Error: (05/23/2014 10:31:18 AM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: The server name or address could not be resolved
 
Error: (05/10/2014 07:48:43 AM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: This operation returned because the timeout period expired.
 
Error: (05/10/2014 07:48:28 AM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: The server name or address could not be resolved
 
Error: (05/01/2014 05:19:17 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: The server name or address could not be resolved
 
Error: (04/22/2014 05:13:21 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: The server name or address could not be resolved
 
Error: (04/06/2014 08:15:18 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: The server name or address could not be resolved
 
Error: (04/06/2014 08:15:13 PM) (Source: EventSystem) (User: )
Description: The COM+ Event System detected an inconsistency in its internal state.  The assertion "GetLastError() == 122L" failed at line 162 of d:\comxp_sp3\com\com1x\src\events\shared\sectools.cpp.  Please contact Microsoft Product Support Services to report this error.
 
Error: (04/01/2014 08:40:27 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: A connection with the server could not be established
 
Error: (02/13/2014 07:22:14 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: The server name or address could not be resolved
 
 
System errors:
=============
Error: (06/22/2014 06:45:20 AM) (Source: Service Control Manager) (User: )
Description: The Server service hung on starting.
 
Error: (06/22/2014 06:43:30 AM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for a transaction response from the  service.
 
Error: (06/22/2014 06:43:30 AM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for a transaction response from the ACDaemon service.
 
Error: (05/23/2014 10:27:38 AM) (Source: Service Control Manager) (User: )
Description: The Server service hung on starting.
 
Error: (05/23/2014 10:25:48 AM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for a transaction response from the  service.
 
Error: (05/23/2014 10:25:48 AM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for a transaction response from the ACDaemon service.
 
Error: (05/10/2014 07:45:01 AM) (Source: Service Control Manager) (User: )
Description: The Google Update Service (gupdate) service failed to start due to the following error: 
%%1053
 
Error: (05/10/2014 07:45:01 AM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for the Google Update Service (gupdate) service to connect.
 
Error: (05/10/2014 07:45:01 AM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for a transaction response from the  service.
 
Error: (05/10/2014 07:45:01 AM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for a transaction response from the ACDaemon service.
 
 
Microsoft Office Sessions:
=========================
Error: (06/22/2014 06:49:02 AM) (Source: crypt32)(User: )
 
Error: (05/23/2014 10:31:18 AM) (Source: crypt32)(User: )
 
Error: (05/10/2014 07:48:43 AM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txtThis operation returned because the timeout period expired.
 
Error: (05/10/2014 07:48:28 AM) (Source: crypt32)(User: )
 
Error: (05/01/2014 05:19:17 PM) (Source: crypt32)(User: )
 
Error: (04/22/2014 05:13:21 PM) (Source: crypt32)(User: )
 
Error: (04/06/2014 08:15:18 PM) (Source: crypt32)(User: )
 
Error: (04/06/2014 08:15:13 PM) (Source: EventSystem)(User: )
Description: d:\comxp_sp3\com\com1x\src\events\shared\sectools.cpp162GetLastError() == 122L
 
Error: (04/01/2014 08:40:27 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txtA connection with the server could not be established
 
Error: (02/13/2014 07:22:14 PM) (Source: crypt32)(User: )
 
 
 
=========================== Installed Programs ============================
ABBYY FineReader 9.0 Sprint (HKLM\...\ABBYY FineReader 9.0 Sprint) (Version: 9.01.513.58212 - ABBYY)
ABBYY FineReader 9.0 Sprint (Version: 9.01.513.58212 - ABBYY) Hidden
Adobe Flash Player 13 ActiveX (HKLM\...\Adobe Flash Player ActiveX) (Version: 13.0.0.214 - Adobe Systems Incorporated)
Adobe Photoshop CS (HKLM\...\{EFB21DE7-8C19-4A88-BB28-A766E16493BC}) (Version: CS - Adobe Systems, Inc.)
Adobe Reader 6.0.1 (HKLM\...\{AC76BA86-7AD7-1033-7B44-A00000000001}) (Version: 006.000.001 - Adobe Systems Incorporated)
ArcSoft MediaImpression 2 (HKLM\...\{FB46F473-333E-4A06-A777-31C54188593E}) (Version: 2.0.14.672 - ArcSoft)
ArcSoft Scan-n-Stitch Deluxe (HKLM\...\{FF8455A9-21E8-457D-AC64-510A705D53B3}) (Version: 1.1.2.50 - ArcSoft)
Atheros Communications Inc.® L2 Fast Ethernet Driver (HKLM\...\{0A755762-EED8-47AB-A446-505766F93D43}) (Version: 2.5.7.9 - Atheros Communications Inc.)
Bitdefender Internet Security 2012 (HKLM\...\Bitdefender) (Version: 15.0.38 - Bitdefender)
Bitdefender Internet Security 2012 (Version: 15.0.38 - Bitdefender) Hidden
CCleaner (HKLM\...\CCleaner) (Version: 3.21 - Piriform)
Epson Copy Utility 3.5 (HKLM\...\{AA72FB28-73B4-49E5-B6B4-E78F44BBD0AD}) (Version: 3.5.0.0 - )
Epson Event Manager (HKLM\...\{03B8AA32-F23C-4178-B8E6-09ECD07EAA47}) (Version: 2.40.0001 - SEIKO EPSON CORPORATION)
EPSON Perfection V33/V330 Photo Scanner Driver Update (HKLM\...\{3B03E732-6150-4D0A-849F-C6F4141EA78C}) (Version:  - )
EPSON Scan (HKLM\...\EPSON Scanner) (Version:  - Seiko Epson Corporation)
Google Chrome (HKLM\...\Google Chrome) (Version: 35.0.1916.153 - Google Inc.)
Google Update Helper (Version: 1.3.24.7 - Google Inc.) Hidden
High Definition Audio Driver Package - KB888111 (HKLM\...\KB888111WXPSP2) (Version: 20040219.000000 - Microsoft Corporation)
Junk Mail filter update (Version: 14.0.8117.416 - Microsoft Corporation) Hidden
LG Burning Tool (HKLM\...\InstallShield_{40BF1E83-20EB-11D8-97C5-0009C5020658}) (Version: 6.2.5218a - CyberLink Corp.)
LG Burning Tool (Version: 6.2.5218a - CyberLink Corp.) Hidden
LG CyberLink LabelPrint (HKLM\...\InstallShield_{C59C179C-668D-49A9-B6EA-0121CCFC1243}) (Version: 2.5.3624 - CyberLink Corp.)
LG CyberLink LabelPrint (Version: 2.5.3624 - CyberLink Corp.) Hidden
LG CyberLink Media Suite (HKLM\...\InstallShield_{1FBF6C24-C1FD-4101-A42B-0C564F9E8E79}) (Version: 8.0.2808 - CyberLink Corp.)
LG CyberLink Media Suite (Version: 8.0.2808 - CyberLink Corp.) Hidden
LG CyberLink PowerBackup (HKLM\...\{ADD5DB49-72CF-11D8-9D75-000129760D75}) (Version: 2.5.6023 - CyberLink Corp.)
LG CyberLink YouCam (HKLM\...\InstallShield_{01FB4998-33C4-4431-85ED-079E3EEFE75D}) (Version: 2.0.3718 - CyberLink Corp.)
LG CyberLink YouCam (Version: 2.0.3718 - CyberLink Corp.) Hidden
LG ODD Auto Firmware Update (HKLM\...\{6179550A-3E7C-499E-BCC9-9E8113E0A285}) (Version: 10.01.0712.01 - )
Microsoft .NET Framework 2.0 Service Pack 2 (HKLM\...\{C09FB3CD-3D0C-3F2D-899A-6A1D67F2073F}) (Version: 2.2.30729 - Microsoft Corporation)
Microsoft .NET Framework 3.0 Service Pack 2 (HKLM\...\{A3051CD0-2F64-3813-A88D-B8DCCDE8F8C7}) (Version: 3.2.30729 - Microsoft Corporation)
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6012.5000 - Microsoft Corporation) Hidden
Microsoft Choice Guard (Version: 2.0.48.0 - Microsoft Corporation) Hidden
Microsoft Digital Image Library 9 - Blocker (Version: 9.00.0000 - Microsoft Corporation) Hidden
Microsoft Digital Image Suite 2006 (HKLM\...\PictureItSuite_v11) (Version: 11.0.0422 - Microsoft Corporation)
Microsoft Digital Image Suite 2006 Editor (Version: 11.0.0422 - Microsoft Corporation) Hidden
Microsoft Digital Image Suite 2006 Library (Version: 11.0.0422 - Microsoft Corporation) Hidden
Microsoft Kernel-Mode Driver Framework Feature Pack 1.9 (Version:  - Microsoft Corporation) Hidden
Microsoft Office 2003 Web Components (HKLM\...\{90120000-00A4-0409-0000-0000000FF1CE}) (Version: 12.0.6213.1000 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30214.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual Studio 2005 Tools for Applications - ENU (HKLM\...\Microsoft Visual Studio 2005 Tools for Applications - ENU) (Version:  - Microsoft Corporation)
Microsoft Visual Studio 2005 Tools for Applications - ENU (Version: 8.0.50727.146 - Microsoft Corporation) Hidden
MSVCRT (Version: 14.0.1468.721 - Microsoft) Hidden
MSXML 4.0 SP2 (KB954430) (HKLM\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
Realtek High Definition Audio Driver (HKLM\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 5.10.0.5904 - Realtek Semiconductor Corp.)
REALTEK Wireless LAN Driver and Utility (HKLM\...\{BE686891-3C56-4714-AFEF-341A7867BA80}) (Version: 1.00.0145 - REALTEK Semiconductor Corp.)
Segoe UI (Version: 14.0.4327.805 - Microsoft Corp) Hidden
SolidWorks 2012 SP04 (HKLM\...\SolidWorks Installation Manager 20120-40400-1100-200) (Version: 20.4.0.64 - SolidWorks Corporation)
SolidWorks 2012 SP04 (Version: 20.140.64 - SolidWorks) Hidden
SolidWorks eDrawings 2012 SP04 (Version: 12.4.108 - Dassault Systèmes SolidWorks Corp.) Hidden
SolidWorks Explorer 2012 SP04 (Version: 20.40.64 - SolidWorks Corporation) Hidden
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (HKLM\...\{CE2CDD62-0124-36CA-84D3-9F4DCF5C5BD9}.KB963707) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2345886) (HKLM\...\KB2345886) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2641690) (HKLM\...\KB2641690) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2661254-v2) (HKLM\...\KB2661254-v2) (Version: 2 - Microsoft Corporation)
Update for Windows XP (KB2718704) (HKLM\...\KB2718704) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2736233) (HKLM\...\KB2736233) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2749655) (HKLM\...\KB2749655) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2863058) (HKLM\...\KB2863058) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2904266) (HKLM\...\KB2904266) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2934207) (HKLM\...\KB2934207) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB951978) (Version: 1 - Microsoft Corporation) Hidden
Update for Windows XP (KB955759) (HKLM\...\KB955759) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB961503) (HKLM\...\KB961503) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB967715) (HKLM\...\KB967715) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB968389) (HKLM\...\KB968389) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB971029) (HKLM\...\KB971029) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB973687) (HKLM\...\KB973687) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB973815) (HKLM\...\KB973815) (Version: 1 - Microsoft Corporation)
USBFast (HKLM\...\{AED142A8-96EA-42DE-B212-60BFC98D6CC7}) (Version: 1.3.0.23 - Prolific Technology Inc.)
WebFldrs XP (Version: 9.50.7523 - Microsoft Corporation) Hidden
Windows Genuine Advantage Validation Tool (KB892130) (HKLM\...\KB892130) (Version:  - Microsoft Corporation)
Windows Genuine Advantage Validation Tool (KB892130) (HKLM\...\WGA) (Version: 1.7.0069.2 - Microsoft Corporation)
Windows Internet Explorer 8 (HKLM\...\ie8) (Version: 20090308.140743 - Microsoft Corporation)
Windows Live Call (Version: 14.0.8117.0416 - Microsoft Corporation) Hidden
Windows Live Communications Platform (Version: 14.0.8117.416 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM\...\WinLiveSuite_Wave3) (Version: 14.0.8117.0416 - Microsoft Corporation)
Windows Live Essentials (Version: 14.0.8117.416 - Microsoft Corporation) Hidden
Windows Live Family Safety (Version: 14.0.8118.427 - Microsoft Corporation) Hidden
Windows Live Mail (Version: 14.0.8117.0416 - Microsoft Corporation) Hidden
Windows Live Messenger (Version: 14.0.8117.0416 - Microsoft Corporation) Hidden
Windows Live Photo Gallery (Version: 14.0.8117.416 - Microsoft Corporation) Hidden
Windows Live Sign-in Assistant (HKLM\...\{45338B07-A236-4270-9A77-EBB4115517B5}) (Version: 5.000.818.5 - Microsoft Corporation)
Windows Live Sync (HKLM\...\{B10914FD-8812-47A4-85A1-50FCDE7F1F33}) (Version: 14.0.8117.416 - Microsoft Corporation)
Windows Live Upload Tool (HKLM\...\{205C6BDD-7B73-42DE-8505-9A093F35A238}) (Version: 14.0.8014.1029 - Microsoft Corporation)
Windows Live Writer (Version: 14.0.8117.0416 - Microsoft Corporation) Hidden
Windows XP Service Pack 3 (HKLM\...\Windows XP Service Pack) (Version: 20080414.031525 - Microsoft Corporation)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 38%
Total physical RAM: 2039.17 MB
Available physical RAM: 1252.48 MB
Total Pagefile: 3931.16 MB
Available Pagefile: 2915.12 MB
Total Virtual: 2047.88 MB
Available Virtual: 1968.57 MB
 
========================= Partitions: =====================================
 
2 Drive c: () (Fixed) (Total:74.52 GB) (Free:34.25 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\HAZELSPUTER
 
Administrator            Guest                    HelpAssistant            
Owner                    SUPPORT_388945a0         
 
========================= Restore Points ==================================
 
29-03-2014 14:06:36 Software Distribution Service 3.0
01-04-2014 22:14:57 System Checkpoint
07-04-2014 01:27:20 System Checkpoint
13-04-2014 07:21:52 Software Distribution Service 3.0
18-04-2014 17:17:58 System Checkpoint
26-04-2014 13:06:26 System Checkpoint
28-04-2014 23:24:58 System Checkpoint
01-05-2014 23:48:02 Software Distribution Service 3.0
03-05-2014 18:39:51 System Checkpoint
04-05-2014 21:54:27 System Checkpoint
05-05-2014 22:24:07 System Checkpoint
07-05-2014 23:40:23 System Checkpoint
10-05-2014 11:58:15 System Checkpoint
11-05-2014 18:08:25 System Checkpoint
12-05-2014 20:30:12 System Checkpoint
17-05-2014 13:03:43 Software Distribution Service 3.0
23-05-2014 15:17:46 System Checkpoint
25-05-2014 23:49:24 System Checkpoint
14-06-2014 11:57:49 Software Distribution Service 3.0http://speccy.piriform.com/results/CqQ4drQc4pMja2N6BPI1BSr
21-06-2014 13:01:52 System Checkpoint
 
**** End of log ****
 

thankyou , heres the info you asked for from THIS machine, the machine im having the dead mouse  and dead arrow keys with is my other machine and i couldnt get this far with it .  looks like im having problems here also .   x by Farbar  Version: 20-06-2014

Ran by Owner (administrator) on 22-06-2014 at 07:00:43
Running from "C:\Documents and Settings\Owner\My Documents\Downloads"
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (06/22/2014 06:49:02 AM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: The server name or address could not be resolved
 
Error: (05/23/2014 10:31:18 AM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: The server name or address could not be resolved
 
Error: (05/10/2014 07:48:43 AM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: This operation returned because the timeout period expired.
 
Error: (05/10/2014 07:48:28 AM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: The server name or address could not be resolved
 
Error: (05/01/2014 05:19:17 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: The server name or address could not be resolved
 
Error: (04/22/2014 05:13:21 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: The server name or address could not be resolved
 
Error: (04/06/2014 08:15:18 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: The server name or address could not be resolved
 
Error: (04/06/2014 08:15:13 PM) (Source: EventSystem) (User: )
Description: The COM+ Event System detected an inconsistency in its internal state.  The assertion "GetLastError() == 122L" failed at line 162 of d:\comxp_sp3\com\com1x\src\events\shared\sectools.cpp.  Please contact Microsoft Product Support Services to report this error.
 
Error: (04/01/2014 08:40:27 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: A connection with the server could not be established
 
Error: (02/13/2014 07:22:14 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: The server name or address could not be resolved
 
 
System errors:
=============
Error: (06/22/2014 06:45:20 AM) (Source: Service Control Manager) (User: )
Description: The Server service hung on starting.
 
Error: (06/22/2014 06:43:30 AM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for a transaction response from the  service.
 
Error: (06/22/2014 06:43:30 AM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for a transaction response from the ACDaemon service.
 
Error: (05/23/2014 10:27:38 AM) (Source: Service Control Manager) (User: )
Description: The Server service hung on starting.
 
Error: (05/23/2014 10:25:48 AM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for a transaction response from the  service.
 
Error: (05/23/2014 10:25:48 AM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for a transaction response from the ACDaemon service.
 
Error: (05/10/2014 07:45:01 AM) (Source: Service Control Manager) (User: )
Description: The Google Update Service (gupdate) service failed to start due to the following error: 
%%1053
 
Error: (05/10/2014 07:45:01 AM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for the Google Update Service (gupdate) service to connect.
 
Error: (05/10/2014 07:45:01 AM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for a transaction response from the  service.
 
Error: (05/10/2014 07:45:01 AM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for a transaction response from the ACDaemon service.
 
 
Microsoft Office Sessions:
=========================
Error: (06/22/2014 06:49:02 AM) (Source: crypt32)(User: )
 
Error: (05/23/2014 10:31:18 AM) (Source: crypt32)(User: )
 
Error: (05/10/2014 07:48:43 AM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txtThis operation returned because the timeout period expired.
 
Error: (05/10/2014 07:48:28 AM) (Source: crypt32)(User: )
 
Error: (05/01/2014 05:19:17 PM) (Source: crypt32)(User: )
 
Error: (04/22/2014 05:13:21 PM) (Source: crypt32)(User: )
 
Error: (04/06/2014 08:15:18 PM) (Source: crypt32)(User: )
 
Error: (04/06/2014 08:15:13 PM) (Source: EventSystem)(User: )
Description: d:\comxp_sp3\com\com1x\src\events\shared\sectools.cpp162GetLastError() == 122L
 
Error: (04/01/2014 08:40:27 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txtA connection with the server could not be established
 
Error: (02/13/2014 07:22:14 PM) (Source: crypt32)(User: )
 
 
 
=========================== Installed Programs ============================
ABBYY FineReader 9.0 Sprint (HKLM\...\ABBYY FineReader 9.0 Sprint) (Version: 9.01.513.58212 - ABBYY)
ABBYY FineReader 9.0 Sprint (Version: 9.01.513.58212 - ABBYY) Hidden
Adobe Flash Player 13 ActiveX (HKLM\...\Adobe Flash Player ActiveX) (Version: 13.0.0.214 - Adobe Systems Incorporated)
Adobe Photoshop CS (HKLM\...\{EFB21DE7-8C19-4A88-BB28-A766E16493BC}) (Version: CS - Adobe Systems, Inc.)
Adobe Reader 6.0.1 (HKLM\...\{AC76BA86-7AD7-1033-7B44-A00000000001}) (Version: 006.000.001 - Adobe Systems Incorporated)
ArcSoft MediaImpression 2 (HKLM\...\{FB46F473-333E-4A06-A777-31C54188593E}) (Version: 2.0.14.672 - ArcSoft)
ArcSoft Scan-n-Stitch Deluxe (HKLM\...\{FF8455A9-21E8-457D-AC64-510A705D53B3}) (Version: 1.1.2.50 - ArcSoft)
Atheros Communications Inc.® L2 Fast Ethernet Driver (HKLM\...\{0A755762-EED8-47AB-A446-505766F93D43}) (Version: 2.5.7.9 - Atheros Communications Inc.)
Bitdefender Internet Security 2012 (HKLM\...\Bitdefender) (Version: 15.0.38 - Bitdefender)
Bitdefender Internet Security 2012 (Version: 15.0.38 - Bitdefender) Hidden
CCleaner (HKLM\...\CCleaner) (Version: 3.21 - Piriform)
Epson Copy Utility 3.5 (HKLM\...\{AA72FB28-73B4-49E5-B6B4-E78F44BBD0AD}) (Version: 3.5.0.0 - )
Epson Event Manager (HKLM\...\{03B8AA32-F23C-4178-B8E6-09ECD07EAA47}) (Version: 2.40.0001 - SEIKO EPSON CORPORATION)
EPSON Perfection V33/V330 Photo Scanner Driver Update (HKLM\...\{3B03E732-6150-4D0A-849F-C6F4141EA78C}) (Version:  - )
EPSON Scan (HKLM\...\EPSON Scanner) (Version:  - Seiko Epson Corporation)
Google Chrome (HKLM\...\Google Chrome) (Version: 35.0.1916.153 - Google Inc.)
Google Update Helper (Version: 1.3.24.7 - Google Inc.) Hidden
High Definition Audio Driver Package - KB888111 (HKLM\...\KB888111WXPSP2) (Version: 20040219.000000 - Microsoft Corporation)
Junk Mail filter update (Version: 14.0.8117.416 - Microsoft Corporation) Hidden
LG Burning Tool (HKLM\...\InstallShield_{40BF1E83-20EB-11D8-97C5-0009C5020658}) (Version: 6.2.5218a - CyberLink Corp.)
LG Burning Tool (Version: 6.2.5218a - CyberLink Corp.) Hidden
LG CyberLink LabelPrint (HKLM\...\InstallShield_{C59C179C-668D-49A9-B6EA-0121CCFC1243}) (Version: 2.5.3624 - CyberLink Corp.)
LG CyberLink LabelPrint (Version: 2.5.3624 - CyberLink Corp.) Hidden
LG CyberLink Media Suite (HKLM\...\InstallShield_{1FBF6C24-C1FD-4101-A42B-0C564F9E8E79}) (Version: 8.0.2808 - CyberLink Corp.)
LG CyberLink Media Suite (Version: 8.0.2808 - CyberLink Corp.) Hidden
LG CyberLink PowerBackup (HKLM\...\{ADD5DB49-72CF-11D8-9D75-000129760D75}) (Version: 2.5.6023 - CyberLink Corp.)
LG CyberLink YouCam (HKLM\...\InstallShield_{01FB4998-33C4-4431-85ED-079E3EEFE75D}) (Version: 2.0.3718 - CyberLink Corp.)
LG CyberLink YouCam (Version: 2.0.3718 - CyberLink Corp.) Hidden
LG ODD Auto Firmware Update (HKLM\...\{6179550A-3E7C-499E-BCC9-9E8113E0A285}) (Version: 10.01.0712.01 - )
Microsoft .NET Framework 2.0 Service Pack 2 (HKLM\...\{C09FB3CD-3D0C-3F2D-899A-6A1D67F2073F}) (Version: 2.2.30729 - Microsoft Corporation)
Microsoft .NET Framework 3.0 Service Pack 2 (HKLM\...\{A3051CD0-2F64-3813-A88D-B8DCCDE8F8C7}) (Version: 3.2.30729 - Microsoft Corporation)
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6012.5000 - Microsoft Corporation) Hidden
Microsoft Choice Guard (Version: 2.0.48.0 - Microsoft Corporation) Hidden
Microsoft Digital Image Library 9 - Blocker (Version: 9.00.0000 - Microsoft Corporation) Hidden
Microsoft Digital Image Suite 2006 (HKLM\...\PictureItSuite_v11) (Version: 11.0.0422 - Microsoft Corporation)
Microsoft Digital Image Suite 2006 Editor (Version: 11.0.0422 - Microsoft Corporation) Hidden
Microsoft Digital Image Suite 2006 Library (Version: 11.0.0422 - Microsoft Corporation) Hidden
Microsoft Kernel-Mode Driver Framework Feature Pack 1.9 (Version:  - Microsoft Corporation) Hidden
Microsoft Office 2003 Web Components (HKLM\...\{90120000-00A4-0409-0000-0000000FF1CE}) (Version: 12.0.6213.1000 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30214.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual Studio 2005 Tools for Applications - ENU (HKLM\...\Microsoft Visual Studio 2005 Tools for Applications - ENU) (Version:  - Microsoft Corporation)
Microsoft Visual Studio 2005 Tools for Applications - ENU (Version: 8.0.50727.146 - Microsoft Corporation) Hidden
MSVCRT (Version: 14.0.1468.721 - Microsoft) Hidden
MSXML 4.0 SP2 (KB954430) (HKLM\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
Realtek High Definition Audio Driver (HKLM\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 5.10.0.5904 - Realtek Semiconductor Corp.)
REALTEK Wireless LAN Driver and Utility (HKLM\...\{BE686891-3C56-4714-AFEF-341A7867BA80}) (Version: 1.00.0145 - REALTEK Semiconductor Corp.)
Segoe UI (Version: 14.0.4327.805 - Microsoft Corp) Hidden
SolidWorks 2012 SP04 (HKLM\...\SolidWorks Installation Manager 20120-40400-1100-200) (Version: 20.4.0.64 - SolidWorks Corporation)
SolidWorks 2012 SP04 (Version: 20.140.64 - SolidWorks) Hidden
SolidWorks eDrawings 2012 SP04 (Version: 12.4.108 - Dassault Systèmes SolidWorks Corp.) Hidden
SolidWorks Explorer 2012 SP04 (Version: 20.40.64 - SolidWorks Corporation) Hidden
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (HKLM\...\{CE2CDD62-0124-36CA-84D3-9F4DCF5C5BD9}.KB963707) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2345886) (HKLM\...\KB2345886) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2641690) (HKLM\...\KB2641690) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2661254-v2) (HKLM\...\KB2661254-v2) (Version: 2 - Microsoft Corporation)
Update for Windows XP (KB2718704) (HKLM\...\KB2718704) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2736233) (HKLM\...\KB2736233) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2749655) (HKLM\...\KB2749655) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2863058) (HKLM\...\KB2863058) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2904266) (HKLM\...\KB2904266) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2934207) (HKLM\...\KB2934207) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB951978) (Version: 1 - Microsoft Corporation) Hidden
Update for Windows XP (KB955759) (HKLM\...\KB955759) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB961503) (HKLM\...\KB961503) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB967715) (HKLM\...\KB967715) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB968389) (HKLM\...\KB968389) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB971029) (HKLM\...\KB971029) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB973687) (HKLM\...\KB973687) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB973815) (HKLM\...\KB973815) (Version: 1 - Microsoft Corporation)
USBFast (HKLM\...\{AED142A8-96EA-42DE-B212-60BFC98D6CC7}) (Version: 1.3.0.23 - Prolific Technology Inc.)
WebFldrs XP (Version: 9.50.7523 - Microsoft Corporation) Hidden
Windows Genuine Advantage Validation Tool (KB892130) (HKLM\...\KB892130) (Version:  - Microsoft Corporation)
Windows Genuine Advantage Validation Tool (KB892130) (HKLM\...\WGA) (Version: 1.7.0069.2 - Microsoft Corporation)
Windows Internet Explorer 8 (HKLM\...\ie8) (Version: 20090308.140743 - Microsoft Corporation)
Windows Live Call (Version: 14.0.8117.0416 - Microsoft Corporation) Hidden
Windows Live Communications Platform (Version: 14.0.8117.416 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM\...\WinLiveSuite_Wave3) (Version: 14.0.8117.0416 - Microsoft Corporation)
Windows Live Essentials (Version: 14.0.8117.416 - Microsoft Corporation) Hidden
Windows Live Family Safety (Version: 14.0.8118.427 - Microsoft Corporation) Hidden
Windows Live Mail (Version: 14.0.8117.0416 - Microsoft Corporation) Hidden
Windows Live Messenger (Version: 14.0.8117.0416 - Microsoft Corporation) Hidden
Windows Live Photo Gallery (Version: 14.0.8117.416 - Microsoft Corporation) Hidden
Windows Live Sign-in Assistant (HKLM\...\{45338B07-A236-4270-9A77-EBB4115517B5}) (Version: 5.000.818.5 - Microsoft Corporation)
Windows Live Sync (HKLM\...\{B10914FD-8812-47A4-85A1-50FCDE7F1F33}) (Version: 14.0.8117.416 - Microsoft Corporation)
Windows Live Upload Tool (HKLM\...\{205C6BDD-7B73-42DE-8505-9A093F35A238}) (Version: 14.0.8014.1029 - Microsoft Corporation)
Windows Live Writer (Version: 14.0.8117.0416 - Microsoft Corporation) Hidden
Windows XP Service Pack 3 (HKLM\...\Windows XP Service Pack) (Version: 20080414.031525 - Microsoft Corporation)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 38%
Total physical RAM: 2039.17 MB
Available physical RAM: 1252.48 MB
Total Pagefile: 3931.16 MB
Available Pagefile: 2915.12 MB
Total Virtual: 2047.88 MB
Available Virtual: 1968.57 MB
 
========================= Partitions: =====================================
 
2 Drive c: () (Fixed) (Total:74.52 GB) (Free:34.25 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\HAZELSPUTER
 
Administrator            Guest                    HelpAssistant            
Owner                    SUPPORT_388945a0         
 
========================= Restore Points ==================================
 
29-03-2014 14:06:36 Software Distribution Service 3.0
01-04-2014 22:14:57 System Checkpoint
07-04-2014 01:27:20 System Checkpoint
13-04-2014 07:21:52 Software Distribution Service 3.0
18-04-2014 17:17:58 System Checkpoint
26-04-2014 13:06:26 System Checkpoint
28-04-2014 23:24:58 System Checkpoint
01-05-2014 23:48:02 Software Distribution Service 3.0
03-05-2014 18:39:51 System Checkpoint
04-05-2014 21:54:27 System Checkpoint
05-05-2014 22:24:07 System Checkpoint
07-05-2014 23:40:23 System Checkpoint
10-05-2014 11:58:15 System Checkpoint
11-05-2014 18:08:25 System Checkpoint
12-05-2014 20:30:12 System Checkpoint
17-05-2014 13:03:43 Software Distribution Service 3.0
23-05-2014 15:17:46 System Checkpoint
25-05-2014 23:49:24 System Checkpoint
14-06-2014 11:57:49 Software Distribution Service 3.0http://speccy.piriform.com/results/CqQ4drQc4pMja2N6BPI1BSr
21-06-2014 13:01:52 System Checkpoint
 
**** End of log ****
 


#4 kpZrx

kpZrx
  • Topic Starter

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:04:48 PM

Posted 22 June 2014 - 06:30 AM

http://speccy.piriform.com/results/CqQ4drQc4pMja2N6BPI1BSr



#5 JohnC_21

JohnC_21

  • Members
  • 23,994 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:11:48 AM

Posted 22 June 2014 - 08:30 AM

For the machine with the dead keyboard and mouse. Does the keyboard  work in BIOS? Hopefully you have some restore points on the computer. You can do an offline system restore using the method shown here. It's not a full restore but it should get your keyboard and mouse functioning if you have a restore point before the problem occured. The utility also has a file manager if needed.

 

Edit: The downside to this is the software can only be installed on another XP/2000 computer. The process of a system restore can be done with a linux disk if there are restore points but it is not as easy.

 

When you get the new computer I am not sure how you would transfer the CAD/CAM program but any data files could be transfered. Are you planning on keeping the XP computer for CAD/CAM work?


Edited by JohnC_21, 22 June 2014 - 08:50 AM.





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users