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Many downloads end with Corrupt File Error


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#1 JohnMcD348

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Posted 21 June 2014 - 05:47 AM

I'm haveing an issue with my computer where files I try to download or even when programs try to update, tehy end with Corrupt files error.  It began showing itself when I tried to update from Win8 to 8.1.  Then, it became a problem with my Norton 360 not allowing the virus updates to take place. Some of the Windows Updates haven't occured due to this corrupt file error either.

 

I've been so frustrated with it that I purchased Win8.1 and tried to do a clean install on my system.  I reformatted the Hard Drive, deleted all the OEM partitions and reinstalled Win8.1.

 

I still get the errors and can't install and update programs for the most part.  I've been able to install Firefox but it downloaded and stated the file was corrupt but I was able to get it to install anyway.  After muliple attempts, I was able to download and install Norton 360 but acnnot get it to update the virus definitions.

 

I have tried downloading programs using both the wired direct connection from my router and also going via wireless from teh router with the same results.

 

I've been Googling and searching now for the past week and haven't found much on the issue.  Most of what I find involves needed updates and hotfixes for other OS's like Win XP.

 

Could it be hardware related?  Culd my Memory be going bad?  A Hard Drive issue?

 

I don't know where to go with this.  It's really got me baffled.

 

System Lenovo H520, just over 1 year old.  Warranty expired 2 weeks ago,..................

 

Thanks for any input and insight.



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#2 wpgwpg

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Posted 21 June 2014 - 09:16 AM

 That sure sounds like hardware to me.  I'd run memory diagnostics to start with.  Start with the Windows memory diagnostic.  

 

Good luck.


Everyone with a computer should back his system up to an external hard drive regularly.  :thumbsup:

#3 dc3

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Posted 21 June 2014 - 12:46 PM

Do you have another computer you can use to make downloads?

 

If you do you can download two programs which will provide us with much needed information.  You can sent the application to a flash drive and install it in the computer which can't download.  Once the application in on the computer click on it to install the programs.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#4 JohnMcD348

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Posted 21 June 2014 - 01:00 PM

Yes. Thank You.  I have a few others around that I can use.  What programs do I need to get?

 

There's another strange thing that's come up.  I tried to run ChkDsk, it wants me to enter my administrator password.  I never intiated a password.  When I go to User Accounts, the only one I can find is my account and it has me listed as a guest.

 

I think I may have messed something up when I went in and removed the lock screen and password requirements.  Since it's my home desktop unit and I'm the only person using it, I've always removed those two things since Windows8.

 

Never had a problem with it before until now.



#5 wpgwpg

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Posted 21 June 2014 - 01:08 PM

 The reports from Speccy and Minitoolbox would be helpful.  In Minitoolbox I'd check the boxes for listing the last 10 event viewer errors and the one to list installed programs.  DC3 would probably want more boxes checked.  I'm sure he'll let you know.

 

 Have you tried the built-in Windows memory diagnostics?  That would be the FIRST thing I'd do.


Everyone with a computer should back his system up to an external hard drive regularly.  :thumbsup:

#6 dc3

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Posted 21 June 2014 - 01:21 PM

Please download and install Speccy to provide us with information about your computer.  When  FileHippo opens, click on Download latest version in the upper right pane.
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#7 JohnMcD348

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Posted 21 June 2014 - 02:24 PM

I can't get them to run due to that Admin password screwup.  I know it had to be something I inadvertently selected and somehow, deleted my Admin account.  All I have listed is my Guest account now.



#8 wpgwpg

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Posted 21 June 2014 - 02:26 PM

 Can you do a System Restore to prior to the beginning of the problem?


Everyone with a computer should back his system up to an external hard drive regularly.  :thumbsup:

#9 dc3

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Posted 21 June 2014 - 02:33 PM

Can you boot into Safe Mode with Networking?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#10 JohnMcD348

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Posted 21 June 2014 - 03:59 PM

OK.  I just did a complete reinstall on my system since there was really nothing on there of importance.  I saw something that was new to me and I assume it has to do with how Windows installs itself now on the hard drive.  When I went to install the OS from the DVD, it created 4 partitions on the Hard Drive.  I chose to format each one but it did not allow me that option on Partition 3.  I did click Format for Partitions 1,2, and 4.  They were also all labeled.

 

Drive 0 Partition 1 Recovery

Drive 0 Partition 2 System

Drive 0 Partition 3 MSR(Reserved)  **Would not allow me to format that partition

Drive 0 Partition 4 Primary

 

I installed the OS onto primary partition.  This is the first time I've dealt with an OS installation where it created these individual partitions.  Then, the last OS I have done a clean install with was WinXP so I'm a little rusty on the new OS's.

 

So here's the results from Speecy and MiniToolBox

 

 

[post='http://speccy.piriform.com/results/CYGEmtLT6MfhPHLM3wFmiCm'][/post]

http://speccy.piriform.com/results/ApC1ILOusbZRFCFBIGp0li7

 

MTB Log

 

MiniToolBox by Farbar  Version: 20-06-2014
Ran by john (administrator) on 21-06-2014 at 16:55:00
Running from "C:\Users\john\Downloads"
Microsoft Windows 8.1 Pro  (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================

System errors:
=============
Error: (06/21/2014 04:32:24 PM) (Source: Microsoft-Windows-NDIS) (User: NT AUTHORITY)
Description: Miniport Realtek RTL8188E Wireless LAN 802.11n PCI-E NIC, {3BF72D87-8FE5-4AAC-9647-D5DE49A6DDC7}, had event 71

Error: (06/21/2014 04:30:44 PM) (Source: Microsoft-Windows-NDIS) (User: NT AUTHORITY)
Description: Miniport Realtek RTL8188E Wireless LAN 802.11n PCI-E NIC, {3BF72D87-8FE5-4AAC-9647-D5DE49A6DDC7}, had event 71

Error: (06/21/2014 04:30:27 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service terminated with the following error:
%%21

Error: (06/21/2014 04:30:22 PM) (Source: Service Control Manager) (User: )
Description: The IP Helper service terminated with the following error:
%%1058

Error: (06/21/2014 04:29:55 PM) (Source: volmgr) (User: )
Description: Crash dump initialization failed!

Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 10.18.10.3621 - Intel Corporation)
Speccy (HKLM\...\Speccy) (Version: 1.26 - Piriform)
========================= Restore Points ==================================

**** End of log ****

 

I ran these immediately after coming up from the Fresh install.  I haven't installed any of the drivers for the hardware yet.

 

Thank You again for the help and assistance


Edited by JohnMcD348, 21 June 2014 - 04:03 PM.


#11 wpgwpg

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Posted 21 June 2014 - 04:31 PM

 I didn't spot any problems in those listings.  Maybe dc3 will spot something I missed.  Your temperatures are good, your SMART data is good, and the event errors from minitoolbox are about what I'd expect from a newly installed version of Windows.  It appears Windows 8.1 found and loaded drivers for at least most of your devices.  I see you were connected to the Internet when you ran these, so I'm wondering if you've done any downloads yet and what the results were.  

 

 About those partitions.  I've never seen Windows 8 create extra partitions.  I believe all 6 of the cases where I installed it, there were already 3 or more partitions on the system, and I installed 8.0 Pro which I've since upgraded to 8.1.  I don't know if that makes any difference or why it would, but MS does have a way of sneaking things into new releases and updates that we sometimes stumble on.  


Edited by wpgwpg, 21 June 2014 - 04:37 PM.

Everyone with a computer should back his system up to an external hard drive regularly.  :thumbsup:

#12 JohnMcD348

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Posted 21 June 2014 - 05:06 PM

I still get errors when I try to download and install Norton.  So far, it's the only thing I've tried to install

 

 

edit.

 

Also, the Microsoft Update for Windows Defender KB2267602 will not install.  All of the other 27 updates that were available installed without issue.

 

It almost seems like any security type files are being prevented from installing.

 

I have installed Firefox and Chrome without issue


Edited by JohnMcD348, 21 June 2014 - 05:32 PM.


#13 JohnMcD348

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Posted 21 June 2014 - 08:37 PM

I wonder if it could possibly be something errant coming through my Router?  It's a cable company supplied unit.  Tonight, I had my wife's laptop and was cleaning out all the junk and malware that my son got onto it while playing Minecraft and all those other online games and I realized that Norton wasn't on there anymore.  After running Malwarebytes, Spybot S&D and Kapersky to get rid of all the files and installed programs , I went online to my Norton account to load and install 360.

 

It did the same exact thing as I got from my Desktop.  I again uninstalled Norton on a different laptop running Windows 7 Pro and, again, couldn't get it to download and install. 

 

Also, after Norton attempts to download and verify twice, it wants to send a report of the error.  When I click to send, it doesn't go through.  Strange that I'm seeing this on 1 desktop and 2 laptops.  I haven't done anything with the laptops other than scans and cleanup of files.



#14 JohnMcD348

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Posted 22 June 2014 - 08:06 AM

OK.  This morning, I read a few other things and performed a Clean Boot and was able to get Windows Defender to start again and was able to install the Windows Updates completely now.

 

I am still getting the corrupt file error with Norton though every time I try to download it.



#15 dc3

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Posted 22 June 2014 - 09:21 AM

You need to install the drivers in the computer with the fresh installation.  I would start with the chipset drivers.
 
After you have installed the drivers run Malwarebytes again and post the log in your topic.
 
On the computer/s which you have uninstalled and attempted to reinstall Norton you need to run their uninstaller tool.
 
Since all three computers are on the same network there is a possibility that they all are infected with the same malware.  I would suggest removing all but one of the computers, not the one with the fresh Windows install, and run scans on it to determine if it is infected.  Do this with all of the computers while isolated from the others.

 

RKill is an easy to use tool that kills known processes and removes Windows Registry entries that stop a user from using their normal security applications.  These settings will remain until the computer is rebooted, for this reason you must run the security application before the computer is rebooted.  
 
Please download RKill and install it.
 
When RKill is run it will display a console screen similar to the one below:
 
RKill_zps2e34d4b8.png
 
When RKill has finished running a log will be displayed showing all of the processes that were terminated by RKill.
 
Attention:  At this time you need to run your security applications.
 
While RKill is running you may see a message from the malware stating that the program could not be run because it is a virus or is infected.  This is the malware trying to protect itself.  Two methods that you can try to get past this and allow RKill to run are:
 
1)  Rename Rkill so that it has a .com extension.
 
2)  Download a version that is already renamed as files that are commonly white-listed by malware. The main Rkill download page contains individual links to renamed versions.  
 
After the application has run successfully you should reboot the computer to restore the processes and Windows Registry entries. 

 
Please run these two scans.


Please run the ESET OnlineScan

  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.

 

Please download Malwarebytes Anti-Malware.  After clicking on the link the download will start automatically.
 
1)  Double-click on mbam-setup.exe, then click on Run to install the application, follow the prompts through the installation.
 
2)  Malwarebytes will automatically open.  If this is the first time you have run this version of Malwarbytes you will see an image like the one below.
 
mbam1_zps95cc812c.png
 
Click on Update Now, after Malwarebytes is updated click on Scan.
 
If this isn't the first time you have run this version, then you will see an image like the one below.  Click on Scan
 
mbam1_zps98e7fba9.png
 
You will be prompted to update Malwarebytes, to do so click on Update Now.
 
 mbam2_zps85f38f0c.png
 
3)  The scan will automatically run now.
 
mbamreplace_zps3ead4824.png
 
 
4)  When the scan is complete the results will be displayed.  Click on Quarantine All, then click on Apply Actions
 
mbam4_zps23e52ad4.png
 
 
5)  To complete any actions taken you will be asked if you want to restart your computer, click on Yes
 
 mbam4_zps490948cc.png
 
6)  Please post the Malwarebytes log.
 
To find your Malwarebytes log,download mbam-check.exe from here and save it to your desktop.
 
To open the log double click on mbam-check.exe on your desktop.  When the log opens, scroll down toward the bottom of the log to Quarantined Items.  Copy and paste this in your next post.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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