Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Mac OS X 10.9 Kernel Panic Troubleshooting Options


  • Please log in to reply
3 replies to this topic

#1 Omar-Sharif_Muhammad

Omar-Sharif_Muhammad

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:08:34 AM

Posted 20 June 2014 - 11:20 PM

Hey folks. So what are some kernel panic troubleshooting options for Mac OS X 10.9 (Macbook Pro/ 2.5 GHz Intel Core i5 / 4 GB DDR3 RAM / 500 GB HDD 5400 rpm HD) i'll regurgitate the remedies i have ruled out: (performed in safe boot obviously)

disconnect everything but the keyboard and the mouse reconnecting everything one at a time and restarting after each new object

Restarting using the OS X Installation DVD or RecoveryHD partition

using disk utility to run repairdisk on the startup and other drives

launching fontbook and using font validation to check for trouble, disabling applicable fonts

Reinstalling OS X altogether using OSX update combo or Erase & Install or downloading the OS X update from in safeboot

RAM check

Ruled out bad 3rd party kernel extensions and apps checked for 3rd party kernel updates

hard drive ok

 

Any further suggestions?



BC AdBot (Login to Remove)

 


#2 techgeek88

techgeek88

  • Members
  • 33 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Illinois
  • Local time:10:34 AM

Posted 20 June 2014 - 11:51 PM

1. Try an SMC reset first.

 

If your laptop doesn't have a removable battery:

 

With the computer off and the power PLUGGED IN, hold Shift+Control+Option and the Power button all at the same time for 5 seconds. Then turn on.

 

If your laptop has a removable battery:

 

Turn the computer off. Remove the POWER and the BATTERY both. Hold in the power button for 5 seconds. Put in the battery first, then the power adapter. Restart like normal.

 

2. Try a PRAM reset next.

 

Shut down the computer. Then hit the power button and quickly hold down Apple+Option+P+R until you hear the Mac "chime" 3 times. It should boot.

 

If the resets don't fix it, it's most likely main board/logic board failure.


Edited by techgeek88, 20 June 2014 - 11:53 PM.

-Austin-

 

Specializing in Windows OS-level troubleshooting, repair, and support

 

"They might call it the cloud but it is, in fact, just someone else’s computer.”  - Mark Russinovich


#3 badr0b0t

badr0b0t

  • Members
  • 328 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Canada
  • Local time:11:34 AM

Posted 21 June 2014 - 09:24 AM

when does it occur? In the middle of task (with a particular app)? boot-up? or just randomly?


sig07.gif?psid=1

                                                           (Click sig to enlarge.)                                                    

 


#4 Buddyme2

Buddyme2

  • Members
  • 710 posts
  • OFFLINE
  •  
  • Local time:07:34 AM

Posted 21 June 2014 - 04:11 PM

Understanding and Debugging Kernel Panics






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users