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Help request


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#1 Much Perplexed

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Posted 20 June 2014 - 04:06 PM

Some of the Icons in my Start Menu and on Desktop suddenly not working on my Windows 7 desktop computer.  On some newly downloaded programs - the new icons in Start and on Desktop don't work. I download other new programs and both the Start menu and desktop icons do work. A couple of older programs start menu icons don't work anymore either.

Also, If I try to go around this problem by going to the program file and clicking the program.exe - nothing happens. Simply can't access the program at all.The programs are there, I just can't access it.
 
For Example, my Filehippo.com update notifier program suddenly would'nt open anymore from icons or exe. file. So I uninstalled it and re-downloaded it three separate times and the icons and exe's wouldn't work any time. Then I downloaded a different update notifier program and all the icons work fine. Very weird.
 
 
 Luckily the new HP printer I installed is accessible by going to the control panel - devices/printers and clicking the icon there. The printer actually prints from Word etc. I just cant get the actual program to open - even the exe. locations!

I have had some viruses lately on an awful cloud backup program. Also AVG found a "jdi backup limited" virus. I have run Malwarebytes, AVG, and Spyware Terminator and they are gone now but this might be from them.
 
I have been looking at Properties of the desktop icons, comparing icons that don't open to the icon of a program that does for any differences. Dont recognize any...

Edited by Much Perplexed, 20 June 2014 - 04:09 PM.


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#2 wpgwpg

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Posted 20 June 2014 - 04:25 PM

 The first thing I'd would be to back up any data I didn't want to lose.  After a computer's had malware removed, and strange things continue to happen, I'd restore to factory settings, then reload my apps and data.  That's a PITA I know, but you could spend a lot more time trying to chase the problems down and recover.  If you do the factory restore, then you know you've got a dependable computer again.

 

Good luck.


Everyone with a computer should back his system up to an external hard drive regularly.  :thumbsup:

#3 Much Perplexed

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Posted 20 June 2014 - 04:43 PM

Thanks, I am currently uploading everything to a more dependable cloud - Carbonite.






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