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Work computer infected with malware cannot retrieve personal pictures...please h

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2 replies to this topic

#1 SadDay


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Posted 20 June 2014 - 09:16 AM

My computer at work got infected with malware and our IT dept. was able to fix all of the drives but unable to retrieve any of my pictures b/s they said they do not backup local computer.  Is there anything I can do to retrieve my pictures??

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#2 zingo156


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Posted 20 June 2014 - 10:06 AM

What malware was it? What did the IT dept. do to repair the computer? Did they reload windows? If you were hit by one of the crypto ransomeware virus's going around, you would have to pay them to get the files back. We really need all of the details to advise you on this.

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#3 Kirbyofdeath


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Posted 20 June 2014 - 05:01 PM

You may have to post this in the Am I Infected forum if you were hit by a ransomware virus, they can decode the encryption key of some ransomware.

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