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Can only boot in safe mode!


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2 replies to this topic

#1 serenalynnclark

serenalynnclark

  • Members
  • 4 posts
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  •  
  • Local time:10:55 PM

Posted 20 June 2014 - 08:04 AM

Hi All!

 

I have a windows 7 laptop (can't find my original Windows 7 CD's that came with the comp).

I turn the computer on, enter my password, and everything loads up.

But, I can't open anything once I'm there... Not the desktop icons, not the toolbar icons, not even the start menu! Ctl-Alt-Del doesn't work either!

I had some malware that I removed using malware bytes.  After I removed it, these problems started!  Before then the only problems were some lagging and random video ads playing on pages I was visiting.

I also found "MyPCBackUp" program, which I was told was a virus.  I deleted that too.

The only way I can get ANYTHING done is to open in "Safe Mode with Networking."  I can use most of my programs including anti-virus and chrome.

I've been told that a virus may have corrupted the operating system.

 

PLEASE HELP!

I'm not sure what to do!

 

--Serena

 

Here is my DDS:

 

DDS (Ver_2012-11-20.01) - NTFS_AMD64 NETWORK
Internet Explorer: 11.0.9600.17126  BrowserJavaVersion: 10.60.2
Run by Serena Lynn at 7:44:40 on 2014-06-20
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.6058.4484 [GMT -5:00]
.
AV: avast! Antivirus *Enabled/Updated* {17AD7D40-BA12-9C46-7131-94903A54AD8B}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: avast! Antivirus *Enabled/Updated* {ACCC9CA4-9C28-93C8-4B81-AFE241D3E736}
.
============== Running Processes ===============
.
C:\windows\system32\lsm.exe
C:\windows\system32\svchost.exe -k DcomLaunch
C:\windows\system32\svchost.exe -k RPCSS
C:\windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\windows\system32\svchost.exe -k netsvcs
C:\windows\system32\svchost.exe -k LocalService
C:\windows\system32\svchost.exe -k NetworkService
C:\windows\system32\svchost.exe -k LocalSystemNetworkRestricted
C:\windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\windows\System32\svchost.exe -k NetworkService
C:\windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\windows\Explorer.EXE
C:\windows\system32\ctfmon.exe
c:\PROGRA~2\mcafee\SITEAD~1\saui.exe
C:\windows\System32\svchost.exe -k secsvcs
C:\Users\Serena Lynn\Downloads\ComboFix.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\windows\SysWOW64\cmd.exe
C:\Program Files (x86)\McAfee\SiteAdvisor\McChHost.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Users\Serena Lynn\AppData\Local\Google\Google Talk Plugin\googletalkplugin.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\windows\system32\wbem\wmiprvse.exe
C:\windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://search.coupons.com/
uDefault_Page_URL = hxxp://www.google.com/ig/redirectdomain?brand=LENN&bmod=LENN
mStart Page = hxxp://search.coupons.com/
uProxyServer = hxxp=127.0.0.1:8877;https=127.0.0.1:8877
uProxyOverride = <-loopback>
uURLSearchHooks: McAfee SiteAdvisor Toolbar: {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\Program Files (x86)\McAfee\SiteAdvisor\McIEPlg.dll
mWinlogon: Userinit = userinit.exe,
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files (x86)\Microsoft Office\Office14\GROOVEEX.DLL
BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
BHO: avast! Online Security: {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Adobe PDF Conversion Toolbar Helper: {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
BHO: McAfee SiteAdvisor BHO: {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\Program Files (x86)\McAfee\SiteAdvisor\McIEPlg.dll
BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files (x86)\Microsoft Office\Office14\URLREDIR.DLL
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
BHO: SmartSelect Class: {F4971EE7-DAA0-4053-9964-665D8EE6A077} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
TB: McAfee SiteAdvisor Toolbar: {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\Program Files (x86)\McAfee\SiteAdvisor\McIEPlg.dll
TB: Adobe PDF: {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
TB: avast! Online Security: {CC1A175A-E45B-41ED-A30C-C9B1D7A0C02F} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
uRun: [Google Update] "C:\Users\Serena Lynn\AppData\Local\Google\Update\GoogleUpdate.exe" /c
uRun: [Facebook Update] "C:\Users\Serena Lynn\AppData\Local\Facebook\Update\FacebookUpdate.exe" /c /nocrashserver
uRun: [AdobeBridge] <no file>
mRun: [BCSSync] "C:\Program Files (x86)\Microsoft Office\Office14\BCSSync.exe" /DelayServices
mRun: [EEventManager] C:\PROGRA~2\EPSONS~1\EVENTM~1\EEventManager.exe
mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
mRun: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
mRun: [AvastUI.exe] "C:\Program Files\AVAST Software\Avast\AvastUI.exe" /nogui
mRun: [SwitchBoard] C:\Program Files (x86)\Common Files\Adobe\SwitchBoard\SwitchBoard.exe
mRun: [AdobeCS6ServiceManager] "C:\Program Files (x86)\Common Files\Adobe\CS6ServiceManager\CS6ServiceManager.exe" -launchedbylogin
mRun: [Adobe Acrobat Speed Launcher] "C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\Acrobat_sl.exe"
mRun: [Acrobat Assistant 8.0] "C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\Acrotray.exe"
mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
mRun: [autoauto] 52475082.bat
mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
StartupFolder: C:\Users\SERENA~1\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\Dropbox.lnk - C:\Users\Serena Lynn\AppData\Roaming\Dropbox\bin\Dropbox.exe
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\ADOBEG~2.LNK - C:\Program Files (x86)\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\ADOBEG~1.LNK - C:\Program Files (x86)\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
mPolicies-Explorer: NoActiveDesktop = dword:1
mPolicies-Explorer: NoActiveDesktopChanges = dword:1
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~1\Office14\EXCEL.EXE/3000
IE: Google Sidewiki... - C:\Program Files (x86)\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_7461B1589E8B4FB7.dll/cmsidewiki.html
IE: Se&nd to OneNote - C:\PROGRA~2\MICROS~1\Office14\ONBttnIE.dll/105
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
DPF: {F27237D7-93C8-44C2-AC6E-D6057B9A918F} - hxxps://juniper.net/dana-cached/sc/JuniperSetupClient.cab
TCP: NameServer = 192.168.1.254
TCP: Interfaces\{BF648FBC-D1C2-484F-B74D-9C81ABDD5E64} : DHCPNameServer = 192.168.1.254
TCP: Interfaces\{BF648FBC-D1C2-484F-B74D-9C81ABDD5E64}\84162726F6270284F6573756020353 : DHCPNameServer = 75.75.75.75 75.75.76.76
TCP: Interfaces\{BF648FBC-D1C2-484F-B74D-9C81ABDD5E64}\A4162626562777F636B697 : DHCPNameServer = 192.168.2.1
TCP: Interfaces\{BF648FBC-D1C2-484F-B74D-9C81ABDD5E64}\D646167657563747 : DHCPNameServer = 216.136.95.2 64.132.94.250
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
Handler: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\Program Files (x86)\McAfee\SiteAdvisor\McIEPlg.dll
Handler: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\Program Files (x86)\McAfee\SiteAdvisor\McIEPlg.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
SSODL: WebCheck - <orphaned>
SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\Program Files (x86)\Microsoft Office\Office14\GROOVEEX.DLL
LSA: Notification Packages =  scecli EgisPLPwdFilter
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "C:\Program Files (x86)\Google\Chrome\Application\35.0.1916.153\Installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
x64-mStart Page = hxxp://www.google.com
x64-BHO: avast! Online Security: {318A227B-5E9F-45bd-8999-7F8F10CA4CF5} - C:\Program Files\AVAST Software\Avast\aswWebRepIE64.dll
x64-BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office14\GROOVEEX.DLL
x64-BHO: avast! Online Security: {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE64.dll
x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
x64-BHO: McAfee SiteAdvisor BHO: {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\Program Files (x86)\McAfee\SiteAdvisor\x64\McIEPlg.dll
x64-BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office\Office14\URLREDIR.DLL
x64-TB: McAfee SiteAdvisor Toolbar: {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\Program Files (x86)\McAfee\SiteAdvisor\x64\McIEPlg.dll
x64-TB: avast! Online Security: {318A227B-5E9F-45bd-8999-7F8F10CA4CF5} - C:\Program Files\AVAST Software\Avast\aswWebRepIE64.dll
x64-TB: avast! Online Security: {CC1A175A-E45B-41ED-A30C-C9B1D7A0C02F} - C:\Program Files\AVAST Software\Avast\aswWebRepIE64.dll
x64-Run: [AdobeAAMUpdater-1.0] "C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterStartupUtility.exe"
x64-IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
x64-IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
x64-Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
x64-Handler: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\Program Files (x86)\McAfee\SiteAdvisor\x64\McIEPlg.dll
x64-Handler: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\Program Files (x86)\McAfee\SiteAdvisor\x64\McIEPlg.dll
x64-Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - <orphaned>
x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
x64-Notify: igfxcui - igfxdev.dll
x64-SSODL: WebCheck - <orphaned>
x64-SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\Program Files\Microsoft Office\Office14\GROOVEEX.DLL
.
================= FIREFOX ===================
.
FF - ProfilePath - C:\Users\Serena Lynn\AppData\Roaming\Mozilla\Firefox\Profiles\kvbps7ba.default\
FF - prefs.js: browser.search.selectedEngine - Secure Search
FF - prefs.js: keyword.URL - hxxp://search.yahoo.com/search?fr=mcafee&type=A110US714&p=
FF - plugin: C:\PROGRA~2\MICROS~1\Office14\NPAUTHZ.DLL
FF - plugin: C:\PROGRA~2\MICROS~1\Office14\NPSPWRAP.DLL
FF - plugin: C:\Program Files (x86)\Adobe\Reader 9.0\Reader\AIR\nppdf32.dll
FF - plugin: C:\Program Files (x86)\Google\Update\1.3.22.3\npGoogleUpdate3.dll
FF - plugin: C:\Program Files (x86)\McAfee\SiteAdvisor\NPMcFFPlg32.dll
FF - plugin: c:\Program Files (x86)\Microsoft Silverlight\5.1.20913.0\npctrlui.dll
FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
FF - plugin: C:\ProgramData\Best Buy pc app\npBestBuyPcAppDetector.dll
FF - plugin: C:\Users\Serena Lynn\AppData\Local\Facebook\Video\Skype\npFacebookVideoCalling.dll
FF - plugin: C:\Users\Serena Lynn\AppData\Local\Google\Update\1.3.22.3\npGoogleUpdate3.dll
FF - plugin: C:\Users\Serena Lynn\AppData\Roaming\Mozilla\plugins\npgoogletalk.dll
FF - plugin: C:\Users\Serena Lynn\AppData\Roaming\Mozilla\plugins\npgtpo3dautoplugin.dll
FF - plugin: C:\Users\Serena Lynn\AppData\Roaming\Mozilla\plugins\npo1d.dll
FF - plugin: C:\windows\SysWOW64\Macromed\Flash\NPSWF32_11_9_900_170.dll
.
============= SERVICES / DRIVERS ===============
.
R0 fbfmon;fbfmon;C:\windows\System32\drivers\fbfmon.sys [2011-9-8 57952]
R0 LHDmgr;LHDmgr;C:\windows\System32\drivers\LhdX64.sys [2011-9-8 39008]
R0 TPDIGIMN;TPDIGIMN;C:\windows\System32\drivers\ApsHM64.sys [2011-9-8 23648]
R1 aswNdisFlt;Avast! Firewall Driver;C:\windows\System32\drivers\aswNdisFlt.sys [2013-12-8 447888]
R3 ACPIVPC;Lenovo Virtual Power Controller Driver;C:\windows\System32\drivers\AcpiVpc.sys [2010-10-25 29792]
R3 RSUSBVSTOR;RtsUVStor.Sys Realtek USB Card Reader;C:\windows\System32\drivers\rtsuvstor.sys [2011-9-8 307304]
R3 RTL8167;Realtek 8167 NT Driver;C:\windows\System32\drivers\Rt64win7.sys [2011-9-8 333928]
S0 aswRvrt;avast! Revert;C:\windows\System32\drivers\aswRvrt.sys [2013-9-5 65776]
S0 aswVmm;avast! VM Monitor;C:\windows\System32\drivers\aswVmm.sys [2013-9-5 207904]
S1 aswKbd;aswKbd;C:\windows\System32\drivers\aswKbd.sys [2013-12-8 28184]
S1 aswSnx;aswSnx;C:\windows\System32\drivers\aswSnx.sys [2011-11-15 1034464]
S1 aswSP;aswSP;C:\windows\System32\drivers\aswSP.sys [2011-11-15 422216]
S1 BPntDrv;BPntDrv;C:\windows\System32\drivers\BPntDrv.sys [2011-9-8 13408]
S1 EgisTecFF;EgisTecFF;C:\windows\System32\drivers\EgisTecFF.sys [2011-9-8 55880]
S2 aswMonFlt;aswMonFlt;C:\windows\System32\drivers\aswMonFlt.sys [2011-11-15 78648]
S2 avast! Antivirus;avast! Antivirus;C:\Program Files\AVAST Software\Avast\AvastSvc.exe [2013-12-29 50344]
S2 avast! Firewall;avast! Firewall;C:\Program Files\AVAST Software\Avast\afwServ.exe [2013-12-8 116776]
S2 BackupStack;Computer Backup (MyPC Backup);C:\Program Files (x86)\MyPC Backup\BackupStack.exe [2013-7-1 32808]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2013-9-11 105144]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2013-9-11 124088]
S2 cvhsvc;Client Virtualization Handler;C:\Program Files (x86)\Common Files\microsoft shared\Virtualization Handler\CVHSVC.EXE [2013-4-22 822504]
S2 DMAgent;Intel® PROSet/Wireless WiMAX Red Bend Device Management Service;C:\Program Files\Intel\WiMAX\Bin\DMAgent.exe [2011-6-14 498688]
S2 EgisTec Service Help;EgisTec Service Help;C:\Program Files (x86)\EgisTec Port Locker\Egishlpsvc.exe [2010-10-22 327024]
S2 FPSensor;EgisTec-Corp Fingerprint Reader Driver (FPSensor.sys);C:\windows\System32\drivers\FPSensor.sys [2010-10-31 35952]
S2 MBAMScheduler;MBAMScheduler;C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamscheduler.exe [2014-5-13 1809720]
S2 MBAMService;MBAMService;C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exe [2014-5-13 860472]
S2 McAfee SiteAdvisor Service;McAfee SiteAdvisor Service;C:\PROGRA~2\mcafee\SITEAD~1\McSACore.exe [2014-6-17 155856]
S2 sftlist;Application Virtualization Client;C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe [2013-6-26 523944]
S2 SkypeUpdate;Skype Updater;C:\Program Files (x86)\Skype\Updater\Updater.exe [2013-10-23 172192]
S2 UNS;Intel® Management and Security Application User Notification Service;C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe [2011-9-8 2656280]
S2 WiMAXAppSrv;Intel® PROSet/Wireless WiMAX Service;C:\Program Files\Intel\WiMAX\Bin\AppSrv.exe [2011-6-14 986112]
S3 aswStm;aswStm;C:\windows\System32\drivers\aswstm.sys [2013-12-29 79672]
S3 bpenum;Intel® Centrino® WiMAX Enumerator;C:\windows\System32\drivers\bpenum.sys [2011-5-19 84480]
S3 bpmp;Intel® Centrino® WiMAX 6050 Series;C:\windows\System32\drivers\bpmp.sys [2011-5-19 182272]
S3 bpusb;Intel® Centrino® WiMAX 6050 Series Function Driver;C:\windows\System32\drivers\bpusb.sys [2011-5-19 83968]
S3 clwvd;CyberLink WebCam Virtual Driver;C:\windows\System32\drivers\clwvd.sys [2010-12-24 31088]
S3 IEEtwCollectorService;Internet Explorer ETW Collector Service;C:\windows\System32\ieetwcollector.exe [2014-6-11 111616]
S3 IntcDAud;Intel® Display Audio;C:\windows\System32\drivers\IntcDAud.sys [2011-4-15 317440]
S3 MBAMProtector;MBAMProtector;C:\windows\System32\drivers\mbam.sys [2014-5-13 25816]
S3 MBAMSwissArmy;MBAMSwissArmy;C:\windows\System32\drivers\MBAMSwissArmy.sys [2014-5-13 122584]
S3 MBAMWebAccessControl;MBAMWebAccessControl;C:\windows\System32\drivers\mwac.sys [2014-5-13 63704]
S3 MyWiFiDHCPDNS;Wireless PAN DHCP Server;C:\Program Files\Intel\WiFi\bin\PanDhcpDns.exe [2010-11-2 340240]
S3 Sftfs;Sftfs;C:\windows\System32\drivers\Sftfslh.sys [2013-6-26 767144]
S3 Sftplay;Sftplay;C:\windows\System32\drivers\Sftplaylh.sys [2013-6-26 273576]
S3 Sftredir;Sftredir;C:\windows\System32\drivers\Sftredirlh.sys [2013-6-26 28840]
S3 Sftvol;Sftvol;C:\windows\System32\drivers\Sftvollh.sys [2013-6-26 23208]
S3 sftvsa;Application Virtualization Service Agent;C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe [2013-6-26 207528]
S3 SPUVCbv;SPUVCb Driver Service;C:\windows\System32\drivers\usbvideo.sys [2013-10-10 185344]
S3 SwitchBoard;Adobe SwitchBoard;C:\Program Files (x86)\Common Files\Adobe\SwitchBoard\SwitchBoard.exe [2010-2-19 517096]
S3 TsUsbFlt;TsUsbFlt;C:\windows\System32\drivers\TsUsbFlt.sys [2010-11-20 59392]
S3 TsUsbGD;Remote Desktop Generic USB Device;C:\windows\System32\drivers\TsUsbGD.sys [2010-11-20 31232]
S3 USBAAPL64;Apple Mobile USB Driver;C:\windows\System32\drivers\usbaapl64.sys [2012-12-13 54784]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\windows\System32\Wat\WatAdminSvc.exe [2011-11-16 1255736]
S3 wdkmd;Intel WiDi KMD;C:\windows\System32\drivers\WDKMD.sys [2010-12-1 42392]
S3 wsvd;wsvd;C:\windows\System32\drivers\wsvd.sys [2009-7-21 121840]
S4 wlcrasvc;Windows Live Mesh remote connections service;C:\Program Files\Windows Live\Mesh\wlcrasvc.exe [2010-9-22 57184]
.
=============== Created Last 30 ================
.
2014-06-20 07:03:59 75888 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{1E206B67-020B-4344-A4D9-19D41F9E6071}\offreg.dll
2014-06-18 03:02:57 10702536 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{1E206B67-020B-4344-A4D9-19D41F9E6071}\mpengine.dll
2014-06-12 02:30:51 506368 ----a-w- C:\windows\System32\aepdu.dll
2014-06-12 02:30:48 424448 ----a-w- C:\windows\System32\aeinv.dll
2014-06-01 19:58:06 98216 ----a-w- C:\windows\SysWow64\WindowsAccessBridge-32.dll
2014-06-01 19:56:03 -------- d-----w- C:\ProgramData\Oracle
2014-06-01 19:15:04 -------- d-----w- C:\Program Files (x86)\Coupons
2014-05-30 13:22:03 -------- d-----r- C:\Program Files (x86)\Skype
2014-05-30 13:19:39 -------- d-sh--w- C:\Users\Serena Lynn\AppData\Local\EmieUserList
2014-05-30 13:19:39 -------- d-sh--w- C:\Users\Serena Lynn\AppData\Local\EmieSiteList
2014-05-30 13:13:31 -------- d-----w- C:\3ae116545edff454b9e35d
2014-05-30 04:00:12 -------- d-----w- C:\Users\Serena Lynn\AppData\Roaming\DropboxMaster
.
==================== Find3M  ====================
.
2014-06-18 17:20:22 122584 ----a-w- C:\windows\System32\drivers\MBAMSwissArmy.sys
2014-05-31 14:48:21 70832 ----a-w- C:\windows\SysWow64\FlashPlayerCPLApp.cpl
2014-05-31 14:48:21 692400 ----a-w- C:\windows\SysWow64\FlashPlayerApp.exe
2014-05-30 10:02:37 2724864 ----a-w- C:\windows\System32\mshtml.tlb
2014-05-30 10:02:09 4096 ----a-w- C:\windows\System32\ieetwcollectorres.dll
2014-05-30 09:39:43 548352 ----a-w- C:\windows\System32\vbscript.dll
2014-05-30 09:39:23 66048 ----a-w- C:\windows\System32\iesetup.dll
2014-05-30 09:38:29 48640 ----a-w- C:\windows\System32\ieetwproxystub.dll
2014-05-30 09:21:23 139264 ----a-w- C:\windows\System32\ieUnatt.exe
2014-05-30 09:21:05 111616 ----a-w- C:\windows\System32\ieetwcollector.exe
2014-05-30 09:20:36 752640 ----a-w- C:\windows\System32\jscript9diag.dll
2014-05-30 09:11:24 940032 ----a-w- C:\windows\System32\MsSpellCheckingFacility.exe
2014-05-30 09:08:22 5782528 ----a-w- C:\windows\System32\jscript9.dll
2014-05-30 09:02:39 2724864 ----a-w- C:\windows\SysWow64\mshtml.tlb
2014-05-30 08:55:36 38400 ----a-w- C:\windows\System32\JavaScriptCollectionAgent.dll
2014-05-30 08:44:28 455168 ----a-w- C:\windows\SysWow64\vbscript.dll
2014-05-30 08:43:06 61952 ----a-w- C:\windows\SysWow64\iesetup.dll
2014-05-30 08:42:16 51200 ----a-w- C:\windows\SysWow64\ieetwproxystub.dll
2014-05-30 08:28:33 112128 ----a-w- C:\windows\SysWow64\ieUnatt.exe
2014-05-30 08:27:56 592896 ----a-w- C:\windows\SysWow64\jscript9diag.dll
2014-05-30 08:24:19 1249280 ----a-w- C:\windows\System32\mshtmlmedia.dll
2014-05-30 08:23:22 2040832 ----a-w- C:\windows\System32\inetcpl.cpl
2014-05-30 08:10:46 32256 ----a-w- C:\windows\SysWow64\JavaScriptCollectionAgent.dll
2014-05-30 07:56:56 2266112 ----a-w- C:\windows\System32\wininet.dll
2014-05-30 07:56:50 4244992 ----a-w- C:\windows\SysWow64\jscript9.dll
2014-05-30 07:50:09 1068032 ----a-w- C:\windows\SysWow64\mshtmlmedia.dll
2014-05-30 07:49:38 1964544 ----a-w- C:\windows\SysWow64\inetcpl.cpl
2014-05-30 07:21:10 1790976 ----a-w- C:\windows\SysWow64\wininet.dll
2014-05-12 12:26:10 63704 ----a-w- C:\windows\System32\drivers\mwac.sys
2014-05-12 12:26:00 91352 ----a-w- C:\windows\System32\drivers\mbamchameleon.sys
2014-05-12 12:25:56 25816 ----a-w- C:\windows\System32\drivers\mbam.sys
2014-04-26 03:59:44 19 ----a-w- C:\windows\SysWow64\52475082.bat
2014-04-25 02:34:59 801280 ----a-w- C:\windows\System32\usp10.dll
2014-04-25 02:06:17 626688 ----a-w- C:\windows\SysWow64\usp10.dll
2014-04-15 07:34:10 1070232 ----a-w- C:\windows\SysWow64\MSCOMCTL.OCX
2014-04-12 02:22:05 95680 ----a-w- C:\windows\System32\drivers\ksecdd.sys
2014-04-12 02:22:05 155072 ----a-w- C:\windows\System32\drivers\ksecpkg.sys
2014-04-12 02:19:38 29184 ----a-w- C:\windows\System32\sspisrv.dll
2014-04-12 02:19:38 136192 ----a-w- C:\windows\System32\sspicli.dll
2014-04-12 02:19:37 28160 ----a-w- C:\windows\System32\secur32.dll
2014-04-12 02:19:32 1460736 ----a-w- C:\windows\System32\lsasrv.dll
2014-04-12 02:19:05 31232 ----a-w- C:\windows\System32\lsass.exe
2014-04-12 02:12:06 22016 ----a-w- C:\windows\SysWow64\secur32.dll
2014-04-12 02:10:56 96768 ----a-w- C:\windows\SysWow64\sspicli.dll
2014-04-05 02:47:20 1903552 ----a-w- C:\windows\System32\drivers\tcpip.sys
2014-04-05 02:47:09 288192 ----a-w- C:\windows\System32\drivers\FWPKCLNT.SYS
2014-03-31 14:35:08 270496 ------w- C:\windows\System32\MpSigStub.exe
2014-03-26 14:44:48 2002432 ----a-w- C:\windows\System32\msxml6.dll
2014-03-26 14:44:48 1882112 ----a-w- C:\windows\System32\msxml3.dll
2014-03-26 14:41:39 2048 ----a-w- C:\windows\System32\msxml6r.dll
2014-03-26 14:41:39 2048 ----a-w- C:\windows\System32\msxml3r.dll
2014-03-26 14:27:50 1389056 ----a-w- C:\windows\SysWow64\msxml6.dll
2014-03-26 14:27:50 1237504 ----a-w- C:\windows\SysWow64\msxml3.dll
2014-03-26 14:25:14 2048 ----a-w- C:\windows\SysWow64\msxml6r.dll
2014-03-26 14:25:14 2048 ----a-w- C:\windows\SysWow64\msxml3r.dll
.
============= FINISH:  7:46:41.08 ===============

Attached Files



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#2 nasdaq

nasdaq

  • Malware Response Team
  • 38,942 posts
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  •  
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:11:55 PM

Posted 24 June 2014 - 09:08 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

--RogueKiller--
  • Download & SAVE to your Desktop For 32bit system or For 64bit system
  • Quit all programs that you may have started.
  • Please disconnect any USB or external drives from the computer before you run this scan!
  • For Vista or Windows 7, right-click and select "Run as Administrator to start"
  • For Windows XP, double-click to start.
  • Wait until Prescan has finished ...
  • Then Click on "Scan" button
  • Wait until the Status box shows "Scan Finished"
  • click on "delete"
  • Wait until the Status box shows "Deleting Finished"
  • Click on "Report" and copy/paste the content of the Notepad into your next reply.
  • The log should be found in RKreport[1].txt on your Desktop
  • Exit/Close RogueKiller+
=======

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the Report button and the report will open in Notepad.
IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleaner[Sn].txt (n is a number).
===

Download the correct version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

===

Please paste the logs in your next reply DO NOT ATTACH THEM unless specified.
To attach a file select the "More Reply Option" and follow the instructions.

Let me know what problem persists.

#3 nasdaq

nasdaq

  • Malware Response Team
  • 38,942 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:11:55 PM

Posted 29 June 2014 - 07:24 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.




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